On ***, my daughter's flight (leg from DCA to Newark), UA****, failed to make it on tim...

GetHuman864593's customer service issue with United Airlines from July 2018

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The issue in GetHuman864593's own words
On ***, my daughter's flight (leg from DCA to Newark), UA****, failed to make it on time, due to a delay, to flight onward to Bangor. No other flights available to Bangor until almost ** hours later. I had to drive an additional * hours south to Portland , Maine, i f I was going to be able to have my daughter safely with me. We lost a day and a half of our time together after we arrived back home. I want to reschedule her flight home on **** to **** to make up the lost time that is the fault of United. I was told, very obnoxiously, that I would be charged an extra $*** to change the flight, that where they could waive the $*** fee for changing but still charge for the cost differential. This is completely unacceptable and I want to rebook her departure . It is not our fault that she lost time, had to stay in hotel, etc. United should be pleased to help me. This is so simple.

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United Airlines

Customer service issue
Reported by GetHuman864593
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1738 others
0 customers following this

Timeline

GetHuman864593 started working on this issue
Jul 9th, 2018 9:29pm