In May I went to my friends house (Melanie Muse ) to use her computer to make my reserv...

In May I went to my friends house (Melanie Muse ) to use her computer to make my reservation. She has flown on United for years On June ** when I arrived for my flight the agent and I realized that my ticket was in my friends name. They told me to go to special services,they then told me I had to call reservations. I did and they told me that the ticket was non-transferable .All of the confirmations had come to me the ticket was charged on my credit card but somehow the ticket was in her name!!!!!! I then went back to special services and talked to a very nice agent named Maria C. She was very helpful and got me on another flight with a new ticket!!! Which of course I had to pay for!!!! I am asking either for a refund or a voucher. Thank you