In May I went to my friends house (Melanie Muse ) to use her computer to make my reserv...

GetHuman852161's customer service issue with United Airlines from July 2018

Help with my United Airlines issue
The issue in GetHuman852161's own words
In May I went to my friends house (Melanie Muse ) to use her computer to make my reservation. She has flown on United for years On June ** when I arrived for my flight the agent and I realized that my ticket was in my friends name. They told me to go to special services,they then told me I had to call reservations. I did and they told me that the ticket was non-transferable .All of the confirmations had come to me the ticket was charged on my credit card but somehow the ticket was in her name!!!!!! I then went back to special services and talked to a very nice agent named Maria C. She was very helpful and got me on another flight with a new ticket!!! Which of course I had to pay for!!!! I am asking either for a refund or a voucher. Thank you

GetHuman852161 did not yet indicate what United Airlines should do to make this right.

How GetHuman852161 fixed the problem
Either trying to do it on the computer at United.com*refund or giving them a call on their *** number
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United Airlines

Customer service issue
Reported by GetHuman852161
Jul 5th, 2018 - 4 years ago
Fixed
GetHuman852161 shared how to fix
Seen by 21 customers so far
Similar issue to 1659 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman852161 started working on this issue
Jul 5th, 2018 6:38pm
GetHuman852161 confirmed the issue is fixed. Hooray!
Jul 5th, 2018 8:10pm
GetHuman852161 confirmed the issue is fixed. Hooray!
Jul 6th, 2018 9:02pm
GetHuman852161 confirmed the issue is fixed. Hooray!
Jul 7th, 2018 12:34am

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