I missed my connecting flight in SFO heading to Kona. We departed an hour and a half la...

GetHuman-danstecc's customer service issue with United Airlines from June 2018

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The issue in GetHuman-danstecc's own words
I missed my connecting flight in SFO heading to Kona. We departed an hour and a half late because of a late flight crew. I was standing at the gate in SFO ** minutes before the scheduled departure time along with * other connecting passengers from my flight. I don't understand why United wouldn't wait, let alone allow that flight to leave * minutes early when they knew the connecting passengers had arrived and were on their way. Terrible customer service! So now I'm sitting in SFO with my kids and wife for * more hours, trying to feed them with the $** vouchers. Ridiculous. I purchased the more expensive earlier flight for a reason. Now I'm going to have to contact my rental car company, drive at night on strange roads I've never been on, and figure out a place to sleep tonight because we're arriving too late to pick up the keys to our rental house. I now need a place to stay tonight for my family of *. It's not a good start to the only family vacation we've ever taken. I'll be sitting here for * more hours, "enjoying" my vacation, so if you could respond promptly, it would be appreciated. **Dan Stecca
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United Airlines

Customer service issue
Reported by GetHuman-danstecc
Jun 14th, 2018 - 9 mons ago
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
GetHuman-danstecc started working on this issue
Jun 14th, 2018 9:39pm