I was told by a booking agent over the phone that I could cancel this flight that I res...

GetHuman738077's customer service issue with United Airlines from June 2018

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The issue and preferred resolution, in GetHuman738077's own words:
I was told by a booking agent over the phone that I could cancel this flight that I reserved as long as I did it ** hours before the flight left and that's the only reason I booked it my girlfriend is in Africa with your grandmother and if something changed with her health and she wasn't going to be able to leave I said I got to be able to cancel it just in case cuz something could happen and the person told me no problem so I booked the ticket well something did happen now she can't make the flight and I called to cancel and the person on the phone was extremely rude to me her name was Chris the number * whatever that means and just would not help me would not give me a phone number that I could call told me that there's nothing they could do Plus on top of that I was charged twice for the ticket the ticket was $*,*** and I was charged * times out of my bank account and I paint houses for a living yesterday morning I tried to use my card to buy paint to do my job and I couldn't do it because United Airlines took $*,*** out of my account I am furious I can't even believe what I'm being put through by United Airlines right now
I trust that United Airlines will make this right and come up with a resolution that is fair.
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United Airlines

Customer service issue
Reported by GetHuman738077
Jun 1st, 2018 - 2 mons ago
I have an issue with United Airlines too
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GetHuman738077 started working on this issue
Jun 1st 12:46pm