Dear Mr. Carlos Munoz (or whom ever is answering his emails) **I have made an airline r...
GetHuman-cortezde's customer service issue with United Airlines from June 2018
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The issue in GetHuman-cortezde's own words
Dear Mr. Carlos Munoz (or whom ever is answering his emails) **I have made an airline reservation with what I thought would be a credit from a previous reservation (C*B*XM) of only $**.**, I thank you for allowing us to use it and not loose it completely. With that being mentioned the *st agent had to reconfirm we had spoken to someone and had gotten the $*** change fee waived. He really though we would pay an additional $*** for a $**.** credit! When he booked my flight he didn’t discuss pricing he asked where and what time I want to travel ? He then confirmed the date,time, place and gave me a price of $**.** and cf*LNCBX*. After paying and receiving an email confirmation, I looked on the website for flights into the destination I needed and found a $**. price. I had just payed $**.** for a flight and I felt like a fool since I should have been given a $**.** credit! I called back to plea my case with an other agent (Chris) who then after a very long wait time gave me to Rain a supervisor, who explained I would have to pay $***. to change the flight! Ms. Rain continued to repeat herself and tell me of the written policy and refuse to comprehend the nature of the call ... how was it possible that I just payed $**.** for a flight that is advertised at $**. And I had a $**.** “CREDIT”? I understand their are policies in place for most business transactions, however also being in the travel industry their are expectation that will be made in cases that the customer feels mislead. Although I am sending this email I really do not know what to expect (or how this company will get out of a whole $**.** credit due ) but I am hoping that it will open someone’s eyes to the financial joke called “a credit”! If your still wondering what I would like to happen it’s: to only pay the difference of $**. flight with my $**.** credit which should have been a $**.** not $**.** and I would love a credit back to my credit card of $**.**.....seems as such a small amount for such trouble! It is the feeling of being defied by a big company as a customer that’s the whole point! If the credit was meant to be a NON CREDIT then just say we lost the *st reservation and don’t pretend to give a credit that is not! *Thank you for your time and I hope to hear from someone soon. *Debra Cortez , Orlando Florida
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