I placed an order and the system did not register my house number for delivery. I immed...

GetHuman-msansigo's customer service issue with Uniqlo from October 2019

Help with my Uniqlo issue
The issue in GetHuman-msansigo's own words
I placed an order and the system did not register my house number for delivery. I immediately informed Uniqlo to adjust the correct shipping address by their their only contact method - message. They asked me to contact them again once the order was shipped so they could inform the correct address to the courier, which I did the following day. * days later I found out though the tracking number that my order was delivered but not to me. There is no signature of the recipient in the tracking website and they still did not reply my last message requesting follow up on the case or full refund. It's very irritating that they do not have a phone number to call and take so long to answer messages. Meanwhile someone else, who received the package, might already be using the goods i paid for.

GetHuman-msansigo did not yet indicate what Uniqlo should do to make this right.

How GetHuman-msansigo fixed the problem
They investigated the case, replied and will send a full refund
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Uniqlo

Customer service issue
Reported by GetHuman-msansigo
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman-msansigo shared how to fix
Seen by 51 customers so far
Similar issue to 93 others
0 customers following this
Items needed
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Timeline

GetHuman-msansigo started working on this issue
Oct 21st, 2019 11:06am
GetHuman-msansigo confirmed the issue is fixed. Hooray!
Oct 25th, 2019 9:40am
GetHuman-msansigo confirmed the issue is fixed. Hooray!
Oct 25th, 2019 2:31pm

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