Good day!***I applied for new atm card today for payroll account of McDonald's in Puert...

GetHuman2958564's customer service issue with Union Bank from May 2019

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The issue in GetHuman2958564's own words
Good day!***I applied for new atm card today for payroll account of McDonald's in Puerto Princesa City, Palawan Branch and I presented * supporting valid id's. School ID, Philhealth ID and NBI clearance. But unfortunately the new account officer declined this because she was looking for the "receipt" of NBI Clearance. I was just wondering if it is the new protocol of your bank? Is that okay to refuse your long-term client because of the receipt she was looking for? Even if I already presented * valid ids? And moreover, she was not so approachable and very rude in terms of communication. This is not just to complaint your employee but to address the issue regarding this matter. Hope to update me as soon as possible. Thank you.
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Union Bank

Customer service issue
Reported by GetHuman2958564
May 21st, 2019 - a mon ago
I have an issue with Union Bank too
Not resolved
Seen by 4 customers so far
Similar issue to 455 others
0 customers following this
Timeline
GetHuman2958564 started working on this issue
May 21st 9:52am
GetHuman2958564 indicated the issue is not fixed yet.
May 23rd 11:39pm
GetHuman2958564 indicated the issue is not fixed yet.
May 23rd 11:41pm