During your valentine sale, I purchased two courses. The first was a speed reading memo...

GetHuman2214879's customer service issue with Udemy from February 2019

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The issue in GetHuman2214879's own words
During your valentine sale, I purchased two courses. The first was a speed reading memory course. The second was the Mac Keynote course. The second purchase was late last night shortly before the sale ended. This morning, I sat down to start the Keynote course and it did not show up on my cours list. I see it on my wish list.**Apple sent a receipt showing the purchase of a “tier **” course at *:** AM this morning. So, I have paid for a course I did not receive.**According to the receipt, the Order ID is MKZTB****M. The Document number is ************.**Receipts for tha last two purchases refer to the courses as tier **. I do not know what that means, but I got the the first one in my course list after selecting it from my wish list. The second (the Keynote course) does not appear to have been purchased.**My Udemy username is *****@***.com**Thank you for your help in this matter.**Richard Scott
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Udemy

Customer service issue
Reported by GetHuman2214879
Feb 15th, 2019 - 8 mons ago
I have an issue with Udemy too
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Seen by 2 customers so far
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GetHuman2214879 started working on this issue
Feb 15th 4:46pm