Problems with payment not resolved!*I have purchased this course (Hacking Wireless Netw...

GetHuman-zimmerr's customer service issue with Udemy from November 2018

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The issue in GetHuman-zimmerr's own words
Problems with payment not resolved!*I have purchased this course (Hacking Wireless Networks. Theory and Practice by The IT Security Academy) about ** days ago, when it was at $*,**, but I was never able to download it or have it transferred to “My Courses” because it got forever stuck in the “Processing...” to no avail.**When I came back day after day, it was always the same thing. I was receiving a message that this course was already purchased and would be reloaded freely, yet nothing happens but the stuck in “Processing...”. I’ve sent several complaints to you and the author to no avail. Today I went back and it finally loaded, however I was charged another $**.** on top of the $*.** already paid for!!! This is OUTRAGEOUS! I WANT A RESPONSE, AN APPOLOGY, AND MY REFUND IMMEDIATELY!!!
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Customer service issue
Reported by GetHuman-zimmerr
Nov 30th, 2018 - 6 mons ago
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GetHuman-zimmerr started working on this issue
Nov 30th, 2018 3:45pm