Issue resolved. Purchased courses not found on udemy and udemy team is not helping in fixing it

GetHuman-raghukay's customer service issue with Udemy from May 2018

49 views | 11 similar | 0 following
Help with my Udemy issue
GetHuman-raghukay's next move: find and follow the right step-by-step guide.
Udemy doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-raghukay will need to dig through the advice provided by Udemy, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-raghukay can let us know if they help or not.
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The issue in GetHuman-raghukay's own words
I have provided the course details i purchased , transaction Id from my bank to track the trasaction amount and my last * digits of purchased card , date and time. ... Hi team,*I have purchased two courses on udemy listed below. After purchasing i have taken a glimpse and logged out of my account. When i logged in back, i could not find my courses and now I am confused with which mail account I have purchased as there are no courses in any of them. I have two mail accounts. ******@***.com******@***.com*None of them have the purchased cources even in archive section and none of them got a receipt mail after purchasing. *Please help me out with below details and let me know on any of the mail.**Course details and URL:**. Course Name: Complete Python Bootcamp: Go from zero to hero in Python * * Course URL: https:**www.udemy.com*complete-python-bootcamp***. Course Name: Learning Python for Data Analysis and Visualization* Course URL: https:**www.udemy.com*learning-python-for-data-analysis-and-visualization***Course purchase date: May **, **** , Time: **:** PM IST**Regards,*Raghu
Still udemy is not providing any help in getting my courses back
They could track with the bank transaction id i have provided for payment details , date and time of purchase
I have provided all the details udemy requested
Issue fixed
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Udemy

Udemy courses
Customer service issue
Reported by GetHuman-raghukay
May 24th, 2018 - 2 years ago
Fixed
Seen by 49 customers so far
Similar issue to 11 others
0 customers following this
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Timeline

GetHuman-raghukay started working on this issue
May 24th, 2018 6:07pm
GetHuman-raghukay indicated the issue is not fixed yet.
May 25th, 2018 5:59am
GetHuman-raghukay indicated the issue is not fixed yet.
May 25th, 2018 6:02am
GetHuman-raghukay indicated the issue is not fixed yet.
May 26th, 2018 4:53pm
GetHuman-raghukay indicated the issue is not fixed yet.
May 26th, 2018 4:54pm
GetHuman-raghukay indicated the issue is not fixed yet.
May 27th, 2018 9:22am
GetHuman-raghukay indicated the issue is not fixed yet.
May 28th, 2018 5:00am
GetHuman-raghukay indicated the issue is not fixed yet.
May 28th, 2018 5:01am
GetHuman-raghukay confirmed the issue is fixed. Hooray!
May 28th, 2018 9:19am
GetHuman-raghukay confirmed the issue is fixed. Hooray!
May 28th, 2018 9:19am
GetHuman-raghukay confirmed the issue is fixed. Hooray!
May 28th, 2018 9:20am

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