Udacity Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Udacity customer service, archive #1. It includes a selection of 11 issue(s) reported June 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
It has been 15 days since completing the final project for the Data Analyst Nanodegree. Despite reaching out through various email channels and Zendesk, I have not received any feedback from the support team regarding my graduation status. I managed to find the graduation link through forum collaboration, but I am deemed ineligible, possibly due to the optional Bike Share data project. I have also been billed for an extra month post-requirements fulfillment. The support team mentioned my eligibility for a 50% refund as I completed the program within a year. I am eager to obtain my DAND certificate, avail the 50% program refund, and address the extra month charge promptly. I seek assistance in resolving these issues promptly. Thank you.
Reported by GetHuman-marfull_ on Selasa, 26 Jun 2018 pukul 14.10
Hello Android Team, I am encountering an issue with my app in Android Studio. Version 3.1.4 is displaying the following error: "Failed to load AppCompat ActionBar with unknown error." Here is an excerpt of my build.gradle file: ``` apply plugin: 'com.android.application' android { compileSdkVersion 28 defaultConfig { applicationId "com.example.aotech.kulipay" minSdkVersion 15 targetSdkVersion 28 versionCode 1 versionName "1.0" testInstrumentationRunner "android.support.test.runner.AndroidJUnitRunner" } buildTypes { release { minifyEnabled false proguardFiles getDefaultProguardFile('proguard-android.txt'), 'proguard-rules.pro' } } } dependencies { implementation fileTree(dir: 'libs', include: ['*.jar']) implementation 'com.android.support:appcompat-v7:28.0.0-rc01' implementation 'com.android.support.constraint:constraint-layout:1.1.2' testImplementation 'junit:junit:4.12' androidTestImplementation 'com.android.support.test:runner:1.0.2' androidTestImplementation 'com.android.support.test.espresso:espresso-core:3.0.2' } ``` I am unsure of the root cause of the problem. I would greatly appreciate any assistance or guidance provided.
Reported by GetHuman981664 on Ahad, 12 Ogos 2018 pukul 07.00
Hello, I am Tarek Abou El Fetouh, a student in the DMND program with the student ID TarAbo3Apr18. I recently found out that my access to the ND will be ending sooner than I expected, tomorrow instead of at the end of this week on Wednesday. I still need to submit the second half of the AdWords assignment today and finalize the final summary project after approval. I am concerned about not losing my certificate. Is it possible to get a 1-week extension as I have read that there is a 4-week extension period? If this week is considered week 3, could I potentially get an additional week? I would greatly appreciate any guidance on this matter. Thank you for your assistance.
Reported by GetHuman-tarekaf on Ahad, 16 September 2018 pukul 12.43
Hello, I am having difficulties with the "Programming for Data Science" course. I missed the project deadline, and I'm finding the course challenging to follow without immediate mentor support. The student forum is overwhelming with students from different enrollment times, making it hard to find relevant answers. I believe the course structure needs better organization. Due to these reasons, I have decided to discontinue. I am requesting a 92% refund, as I have only paid the 1st-month fee of $50 to AFFIRM. I hope for a prompt response. Thank you. Jayden H. Enrolled on September 25th.
Reported by GetHuman-hartjay on Rabu, 31 Oktober 2018 pukul 20.40
Hello! I am in the process of enrolling in the Introduction to Self-Driving Cars Nano Degree. I have a question regarding the payment plan of $[redacted] per month. If I finish the course in 2 months instead of the 4-month standard duration, will I only be charged for the 2 months I used? Additionally, I am curious about the start date of the next batch for the Self-Driving Car Engineer course. When does the batch following August 13 begin?
Reported by GetHuman3398334 on Jumaat, 9 Ogos 2019 pukul 17.55
I recently finished my Front End Development course at Udacity but have not received my nanodegree yet. I'm unsure of the process and timeline for receiving it. I previously submitted a case and sent an email but have not received any response. Can you assist me with this? Please ensure my nanodegree is shared on my email address, [redacted], or make it downloadable from the interface for printing purposes.
Reported by GetHuman-raawi on Rabu, 4 September 2019 pukul 15.42
Dear Udacity, I have noticed that I am being shown different prices for the same course based on my IP address and cookie history. Is this part of your pricing strategy? It's important to disclose any pricing discrimination rules as required. Could you please clarify this for me? If I do not receive a satisfactory explanation, I will report my concerns and provide evidence to the Department of Justice. Sincerely, Lena
Reported by GetHuman4062511 on Ahad, 8 Disember 2019 pukul 19.40
I am a successful member of the Intel distribution A.I. scholarship with OpenVINO. I have been encountering errors when using the Model Downloader to download the Human Pose Estimation model-[redacted]. Below is the error I am experiencing, and I am requesting assistance in correcting it. Thank you. Traceback (most recent call last): File "./downloader.py", line [redacted], in main() File "./downloader.py", line [redacted], in main output.mkdir(parents=True, exist_ok=True) File "/usr/lib/python3.5/pathlib.py", line [redacted], in mkdir self.parent.mkdir(parents=True) File "/usr/lib/python3.5/pathlib.py", line [redacted], in mkdir self._accessor.mkdir(self, mode) File "/usr/lib/python3.5/pathlib.py", line [redacted], in wrapped return strfunc(str(pathobj), *args) OSError: [Errno 30] Read-only file system: '/opt/intel/openvino_2019.3.[redacted]/deployment_tools/open_model_zoo/tools/downloader/intel'
Reported by GetHuman-adinoex on Isnin, 13 Januari 2020 pukul 18.47
Dear Team, I am looking for an HR System for my organization, 1PHI618. We are a Switzerland based HR Technology services organization focused on supporting clients with HR technology and payroll transformation. Our name, 1PHI618, is inspired by the Golden Ratio represented by the Greek letter phi (φ) with a value of 1.[redacted], determining the right dimensions as seen in da Vinci’s masterpiece, the Mona Lisa. We are also in need of a learning module for compliance, security, privacy trainings, etc. Please provide a contact number for further discussion. You can reach me at [redacted] - Shwetha. Looking forward to your response.
Reported by GetHuman6992963 on Khamis, 6 Januari 2022 pukul 05.34
I'm encountering an issue with the HLS playlist request error at the URL provided on the Udacity platform. Despite running system compatibility checks that show all green checkmarks, I'm still seeing a black video screen with an X. I've followed various troubleshooting steps like clearing the cache, disabling hardware acceleration, and updating Chrome, but the problem persists. In the Firefox browser, I've confirmed permissions to allow pop-up windows and audio and video. I'm also puzzled why Udacity recommends Adobe Flash Player v28 and would appreciate any assistance with resolving the video playback problem.
Reported by GetHuman-rhocarro on Khamis, 20 Januari 2022 pukul 21.50
I have been enrolled in the SQL class with your organization for over a year now, dutifully making monthly payments to maintain my membership. Due to the unforeseen responsibility of caring for my terminally ill parent, I've been unable to engage with the course. I am now in a position to resume my studies and pursue additional courses, but would like to either have my SQL class reinstated or receive a refund considering the significant amount I have already invested. I believe I have substantially exceeded the value of the class with my payments. You can reach me at [redacted] or via email at [redacted] ([redacted]).
Reported by GetHuman-mascom on Isnin, 12 Jun 2023 pukul 15.28

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