I enrolled in the Intro to Programming course back in December through AT&T. I want to...

GetHuman817660's customer service issue with Udacity from June 2018

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GetHuman817660's next move: go to the Udacity help center.
Udacity doesn't have a customer phone number that is answered by an agent. Instead, GetHuman817660 will want to follow the link below to head to their help center. We will check on GetHuman817660 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman817660's own words:
I enrolled in the Intro to Programming course back in December through AT&T. I want to extend my course that ends on **** by paying $** a month. I have an email instruction on how to do this but the email doesn't instructions doesn't match the link they gave me. I don't have a lot of time to resolve this and I don't want to start the course over. Can you please help me. I have reached out to a "Megan" twice for help but her responses keep going to someone else in AT&T. She doesn't answer me directly. My telephone number is *** ***-****, my name is Kathleen Flynn. My email is *****@***.com. Please help. I can't believe you can't be reached by phone.
I trust that Udacity will make this right and come up with a resolution that is fair.
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Udacity

Customer service issue
Reported by GetHuman817660
Jun 25th, 2018 - 2 mons ago
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GetHuman817660 started working on this issue
Jun 25th 12:09pm