I made a purchase for Just Dance Unlimited ****. Unable to access it. I believe it's be...

GetHuman-jelee's Dispute a Charge issue with Ubisoft from February 2020

Help with my Ubisoft issue
First: share to improve GetHuman-jelee's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jelee may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jelee's own words
I made a purchase for Just Dance Unlimited ****. Unable to access it. I believe it's because the account used for purchase is not under the primary console in which the account was made. Unable to switch the account to primary on new console bc there is no longer access to the old console. If this cannot be resolved I would like a refund because I am not able to use this Just Dance ** month Unlimited pass. The account that made the purchase is *****-****-****-****-****-*

GetHuman-jelee did not yet indicate what Ubisoft should do to make this right.

How GetHuman-jelee fixed the problem

We are waiting for GetHuman-jelee to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-jelee
Feb 14th, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2962 others
0 customers following this


GetHuman-jelee started working on this issue
Feb 14th 8:09pm

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians