I made a purchase for Just Dance Unlimited ****. Unable to access it. I believe it's be...

GetHuman-jelee's Dispute a Charge issue with Ubisoft from February 2020

Help with my Ubisoft issue
First: share to improve GetHuman-jelee's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jelee may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jelee's own words
I made a purchase for Just Dance Unlimited ****. Unable to access it. I believe it's because the account used for purchase is not under the primary console in which the account was made. Unable to switch the account to primary on new console bc there is no longer access to the old console. If this cannot be resolved I would like a refund because I am not able to use this Just Dance ** month Unlimited pass. The account that made the purchase is *****-****-****-****-****-*

GetHuman-jelee did not yet indicate what Ubisoft should do to make this right.

How GetHuman-jelee fixed the problem

We are waiting for GetHuman-jelee to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Dispute a Charge issue
Reported by GetHuman-jelee
Feb 14th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 2962 others
0 customers following this


GetHuman-jelee started working on this issue
Feb 14th, 2020 8:09pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies