Hi I tried to purchase a game with the club units and it gave me a code. The discount...

GetHuman3854703's customer service issue with Ubisoft from October 2019

Help with my Ubisoft issue
The issue in GetHuman3854703's own words
Hi I tried to purchase a game with the club units and it gave me a code. The discount was applied but when I tried to enter payment info the screen kept looping so I was not able to place the order. I tried to use the discount again but it expired. I see the payment info is still greyed out. I still have plenty of club units available but how do I make a purchase? Also please let me know more about the subscription service. Are the games on there free or are they just offered at a discount? If I don't like it how do I cancel? Thanks -looking forward to hearing from you

GetHuman3854703 did not yet indicate what Ubisoft should do to make this right.

How GetHuman3854703 fixed the problem

We are waiting for GetHuman3854703 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3854703
Oct 30th, 2019 - a year ago
Seen by 3 customers so far
Similar issue to 9207 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman3854703 started working on this issue
Oct 30th, 2019 4:26pm
GetHuman3854703 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 4:27pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies