Ok soooo I know this sounds weird but In division * I created a character and I say a w...

GetHuman2618364's customer service issue with Ubisoft from March 2019

Help with my Ubisoft issue
The issue in GetHuman2618364's own words
Ok soooo I know this sounds weird but In division * I created a character and I say a week or so their was a glitch that froze my game for like ** seconds then It rebooted Itself and sent me back to the home screen,when I saw my created character he was erased but I got to keep my level(which was around **-**) Im currently at max level and my character still looks the way It does when It was erased...It would be kind If you allow me to have a do over so I can make my character again...oh and your game Is great!!! I love this division better than the last one!!! If you do not know nor can give me a reset on my character then that would be fine..god bless you.
Letting me get a do over on my character
I been with ubisoft for years I want to say my first ubisoft game was division * and I got that when It first came out.
Their Is nothing I can do about a glitch
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Ubisoft

Customer service issue
Reported by GetHuman2618364
Mar 28th, 2019 - 21d ago
I have an issue with Ubisoft too
Fixed
Seen by 6 customers so far
Similar issue to 5053 others
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GetHuman2618364 started working on this issue
Mar 28th 6:44pm
GetHuman2618364 indicated the issue is not fixed yet.
Mar 31st 12:20am