I was soft locked out of The Division *. I am stuck on the Reactivate SHD tech mission...

GetHuman2584276's customer service issue with Ubisoft from March 2019

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The issue in GetHuman2584276's own words
I was soft locked out of The Division *. I am stuck on the Reactivate SHD tech mission and when I enter the basement of the White House, there is no action available at the computer. I did the mission in a group with my friend and now it says I haven’t done it and it won’t let me finish it. I am at the last mission of the story, which I need to complete to start the end game content and the game will not allow me to progress. **I have been reading online that I may have to delete my chapter and start a new one, and if this is the case I want my money back. I have been a loyal Ubisoft customer for over a decade and if after putting ** hours into the game I have to start completely over, I will never buy another Ubisoft game again. It is completely unacceptable that a game designed to be played with other people breaks down when you do missions in a group and prevents the player from ever continuing the game.

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Ubisoft

Customer service issue
Reported by GetHuman2584276
Mar 24th, 2019 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 4942 others
0 customers following this

Timeline

GetHuman2584276 started working on this issue
Mar 24th, 2019 4:35pm

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