Before contacting them, items GetHuman2227648 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman2227648's own words
i been playing my game " Tom Clancy's Splinter cell blacklist*and i added a new hard drive on my same PC and i downloaded my game again on my new hard drive but now i am having trouble getting into my game because its keeps bringing me go to google Authenticator codes and every time i enter the codes it reads that its not the correct codes and then after a bit i get a message that i been log out due to too many logging attempts. i wan to know how to play my game again without entering the ubisoft websit codes.. i used to have an old email at *****@***.com but now its *****@***.com
GetHuman2227648 did not yet indicate what Ubisoft should do to make this right.
I have an issue with Ubisoft too
How GetHuman2227648 fixed the problem
We are waiting for GetHuman2227648 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ubisoft customer problems.