I came back to play siege after a while and when I tried to log in it asked for my two...
GetHuman2213158's customer service issue with Ubisoft from February 2019
Help with my Ubisoft issue
First: share to improve GetHuman2213158's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2213158's next move: talk to Ubisoft when they open.
Ubisoft's call center is closed now. We will send GetHuman2213158 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2213158 may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman2213158's own words
I came back to play siege after a while and when I tried to log in it asked for my two-step authentication. This would be a problem but my last phone that had the two-step authentication app died due to water damage. I tried looking through my emails to find the backup codes that were apparently sent when I set up the authentication but I was unable to find them, is there anything I can do to recover my account as I spent a lot of money on siege and really don't want to lose my account?
GetHuman2213158 did not yet indicate what Ubisoft should do to make this right.
I have an issue with Ubisoft too
How GetHuman2213158 fixed the problem
We are waiting for GetHuman2213158 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ubisoft customer problems.