Before contacting them, items GetHuman-dongoniw may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-dongoniw's own words
I was playing secure area on kanal and throughout the game no hacking was noticeable but in the last round *-* me and a buddy were securing the area and a doc (PlayStation username(Thrilliams*)) teleported right next to my friend and killed him and I killed him then a few seconds later I got a notification saying something like “license suspending in ** minutes for non verification” or something like.
GetHuman-dongoniw did not yet indicate what Ubisoft should do to make this right.
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