I got the game assassins creed identity on mobile and now it does not work, when I open...

GetHuman-dylanoh's customer service issue with Ubisoft from November 2018

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The issue in GetHuman-dylanoh's own words
Play the game ... I got the game assassins creed identity on mobile and now it does not work, when I open the game it take me to my inventory and does not have main menu, therefore I cannot play the game. I am really disappointed and I still hope I can play it. I hope you can fix this by telling me what to do.
I paid money for it and I was REALLY hoping to play it. I have seen other people play it and it seems like a cool game
By telling me what to do
I have an issue with Ubisoft too
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Ubisoft

Assassins creed identity
Customer service issue
Reported by GetHuman-dylanoh
Nov 29th, 2018 - 6 mons ago
I have an issue with Ubisoft too
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Seen by 5 customers so far
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Timeline
GetHuman-dylanoh started working on this issue
Nov 29th, 2018 9:39pm