I got the game assassins creed identity on mobile and now it does not work, when I open...

GetHuman-dylanoh's customer service issue with Ubisoft from November 2018

1920 similar
0 following
Help with my Ubisoft issue
First: share to improve GetHuman-dylanoh's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Ubisoft help.
Before contacting them, items GetHuman-dylanoh may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-dylanoh's own words
Play the game ... I got the game assassins creed identity on mobile and now it does not work, when I open the game it take me to my inventory and does not have main menu, therefore I cannot play the game. I am really disappointed and I still hope I can play it. I hope you can fix this by telling me what to do.
I paid money for it and I was REALLY hoping to play it. I have seen other people play it and it seems like a cool game
By telling me what to do
I have an issue with Ubisoft too
How GetHuman-dylanoh fixed the problem
We are waiting for GetHuman-dylanoh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ubisoft's attention and get better help faster. Tap below to get started.
Having Ubisoft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dylanoh fixes it.
This email address isn't valid


Assassins creed identity
Customer service issue
Reported by GetHuman-dylanoh
Nov 29th, 2018 - 6 mons ago
I have an issue with Ubisoft too
Not resolved
Seen by 5 customers so far
Similar issue to 1920 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-dylanoh started working on this issue
Nov 29th, 2018 9:39pm