Before contacting them, items GetHuman-oldyelir may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-oldyelir's own words
The email account I have connected to my Ubisoft account is not an email I check frequently. On the **th I got an email saying "Suspicious Activity". Today I got an email saying "Rainbow Six Seige - Order Information".****** R* credits were purchased without my permission. I am requesting a refund due to the hacked account. Thank you
GetHuman-oldyelir did not yet indicate what Ubisoft should do to make this right.
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How GetHuman-oldyelir fixed the problem
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