The email account I have connected to my Ubisoft account is not an email I check freque...

GetHuman-oldyelir's customer service issue with Ubisoft from October 2018

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Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-oldyelir's own words
The email account I have connected to my Ubisoft account is not an email I check frequently. On the **th I got an email saying "Suspicious Activity". Today I got an email saying "Rainbow Six Seige - Order Information".****** R* credits were purchased without my permission. I am requesting a refund due to the hacked account. Thank you
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Ubisoft

Customer service issue
Reported by GetHuman-oldyelir
Oct 24th, 2018 - a yr ago
I have an issue with Ubisoft too
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GetHuman-oldyelir started working on this issue
Oct 24th, 2018 5:38am