I went to Assassin’s Creed Odyssey shop to buy Helix Credits. When I went in I bought...

GetHuman1341538's customer service issue with Ubisoft from October 2018

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The issue in GetHuman1341538's own words
I went to Assassin’s Creed Odyssey shop to buy Helix Credits. When I went in I bought **** credits. It never told my account that the purchase was confirmed and I backed out to my gameplay screen and went back in to the store. It didn’t appear. I decided to purchase “again” because I thought maybe it didn’t work the first time. There was no notification again. I reloaded the game and I got in and found myself with **** credits. I didn’t want to spend $** worth, I just wanted to buy $**. I spent the credits I wanted but I have kept the other **** that I don’t want. Would I be able to get my other $** back and my **** extra credits removed. The only reason why I ask is because there was no notification approving my purchase. Thank you so much
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Ubisoft

Customer service issue
Reported by GetHuman1341538
Oct 14th, 2018 - 2 mons ago
I have an issue with Ubisoft too
Fixed
Seen by 33 customers so far
Similar issue to 1264 others
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GetHuman1341538 started working on this issue
Oct 14th 3:19am
GetHuman1341538 indicated the issue is not fixed yet.
Oct 15th 3:35am
GetHuman1341538 indicated the issue is not fixed yet.
Oct 15th 3:35am
GetHuman1341538 indicated the issue is not fixed yet.
Oct 15th 4:57am