Before contacting them, items GetHuman-hhoskins may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
The issue in GetHuman-hhoskins's own words
When trying to start the game, it continues to freeze on the loading screen where it says “the game saves data automatically when this icon (loading icon” is displayed.” We’ve restarted the game, the Xbox and still no luck
GetHuman-hhoskins did not yet indicate what Ubisoft should do to make this right.
I have an issue with Ubisoft too
How GetHuman-hhoskins fixed the problem
We are waiting for GetHuman-hhoskins to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.