Received this email from Ubisoft...**Hi,**An unusual activity was recently registered o...

GetHuman-toocoolo's customer service issue with Ubisoft from October 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-toocoolo's own words
Received this email from Ubisoft...**Hi,**An unusual activity was recently registered on your Ubisoft account for the following email address: *****@***.com. Please review the details below:**Activity: Login*Country: Philippines*IP address: ***.***.**.****.........*Need to know more about this and what account I have with Ubisoft. IT WAS NOT ME!
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Ubisoft

Customer service issue
Reported by GetHuman-toocoolo
Oct 6th, 2018 - a yr ago
I have an issue with Ubisoft too
Fixed
Seen by 17 customers so far
Similar issue to 1162 others
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Items needed
Email on Account
Username
Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman-toocoolo started working on this issue
Oct 6th, 2018 2:30am
GetHuman-toocoolo indicated the issue is not fixed yet.
Oct 7th, 2018 3:53am