after attempting an update to the firmware on my cloud key gen * as I've done many time...

GetHuman3728095's customer service issue with Ubiquiti Networks from October 2019

Help with my Ubiquiti Networks issue
First: share to improve GetHuman3728095's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3728095 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman3728095's own words
after attempting an update to the firmware on my cloud key gen * as I've done many times before, the key rebooted to a solid white led and is unreachable by browser. I can ping the key with response, and I can see it in the arp table. I would like to recover my key using the recovery process using the reset button and power on and upgrade the firmware from file that I've already downloaded however the key is normally in the basement where it is difficult to get to and would like to do this using a POE injector on my main floor by my computer until it is recovered and working again. PLEASE help. I tried your phone number but was of no value.

GetHuman3728095 did not yet indicate what Ubiquiti Networks should do to make this right.

How GetHuman3728095 fixed the problem

We are waiting for GetHuman3728095 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ubiquiti Networks

Customer service issue
Reported by GetHuman3728095
Oct 8th, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 850 others
0 customers following this


GetHuman3728095 started working on this issue
Oct 8th, 2019 7:42pm