after attempting an update to the firmware on my cloud key gen * as I've done many time...

GetHuman3728095's customer service issue with Ubiquiti Networks from October 2019

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The issue in GetHuman3728095's own words
after attempting an update to the firmware on my cloud key gen * as I've done many times before, the key rebooted to a solid white led and is unreachable by browser. I can ping the key with response, and I can see it in the arp table. I would like to recover my key using the recovery process using the reset button and power on and upgrade the firmware from file that I've already downloaded however the key is normally in the basement where it is difficult to get to and would like to do this using a POE injector on my main floor by my computer until it is recovered and working again. PLEASE help. I tried your phone number but was of no value.

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Ubiquiti Networks

Customer service issue
Reported by GetHuman3728095
Oct 8th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 850 others
0 customers following this

Timeline

GetHuman3728095 started working on this issue
Oct 8th, 2019 7:42pm

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