We recently moved our Ubiquiti network to a new subnet behind a SonicWall Firewall. Wh...

GetHuman2965411's Technical support issue with Ubiquiti Networks from May 2019

Help with my Ubiquiti Networks issue
First: share to improve GetHuman2965411's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2965411 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman2965411's own words
We recently moved our Ubiquiti network to a new subnet behind a SonicWall Firewall. When trying to access the NVR and cameras from a remote site, across the Internet, we are getting intermittent results. Yesterday there were times when we could connect to the NVR and see the list of cameras. We could see they were beign granted the correct IP addresses from the pool, however when we would try to connect to a live feed from a camera, it would display the image of the scene it was monitoring for about * seconds, and then the image would just go black. This morning I can to connect to the NVR at all. This has happened over the last few days as well. The latest error message I am getting is "Cannot Connect to NVR". We have verified the cabling is in place and we were at least periodically seeing the list of cameras yesterday, but it is just not usable at the moment. Do you have any suggestions?

GetHuman2965411 did not yet indicate what Ubiquiti Networks should do to make this right.

How GetHuman2965411 fixed the problem

We are waiting for GetHuman2965411 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ubiquiti Networks

Technical support issue
Reported by GetHuman2965411
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 488 others
0 customers following this

Timeline

GetHuman2965411 started working on this issue
May 22nd, 2019 3:01pm
GetHuman2965411 indicated the issue is not fixed yet.
May 25th, 2019 7:56pm