i dont know why ubiquiti have flagged this as fixed i have just tried it again and it is still not working, there is no contact number, no live chat in the unifi video device just a forum. this is terrible customer service defiantly will not be the cctv solution we will use.

GetHuman2715459's Technical support issue with Ubiquiti Networks from April 2019

3 views | 374 similar | 0 following
Help with my Ubiquiti Networks issue
GetHuman2715459's next move: talk to Ubiquiti Networks when they open.
Ubiquiti Networks's call center is closed now. We will send GetHuman2715459 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2715459's own words
do a simple software update! ... missing vital repositories for system update this needs to be resolved as all "solutions" on the forum dont work. and we will have to look at another solution if this is unable to be fix as the cctv is currently not working.**Err http:**ftp.us.debian.org wheezy*contrib amd** Packages* *** Not Found *IP: **.**.***.** ****Err http:**ftp.us.debian.org wheezy*non-free amd** Packages* *** Not Found *IP: **.**.***.** ****Err http:**ftp.us.debian.org wheezy-updates*main amd** Packages* *** Not Found *IP: **.**.***.** ****Err http:**ftp.us.debian.org wheezy-updates*contrib amd** Packages* *** Not Found *IP: **.**.***.** ****Err http:**ftp.us.debian.org wheezy-updates*non-free amd** Packages* *** Not Found *IP: **.**.***.** ******Kind Regards*Chris
this is a very very basic function for a network connected device. and based on my own testing and all of the feed back on the forum this basic broken beyond a joke now.
actually support the products that they are selling.
we have tried every, "solution" on the forum and event managed to get a contact number that just tells you to go to the website!
all of the user generated fixes but non have worked so far. just gonna bin it at this point not gonna have something with these many issues on to the main network too much of a risk
How GetHuman2715459 fixed the problem

We are waiting for GetHuman2715459 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ubiquiti Networks's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Ubiquiti Networks issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2715459 fixes it.
This email address isn't valid

Ubiquiti Networks

unifi video
Technical support issue
Reported by GetHuman2715459
Apr 10th, 2019 - 2 years ago
Seen by 3 customers so far
Similar issue to 374 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address


GetHuman2715459 started working on this issue
Apr 10th, 2019 1:31pm
GetHuman2715459 indicated the issue is not fixed yet.
Apr 11th, 2019 7:35am
GetHuman2715459 indicated the issue is not fixed yet.
Apr 11th, 2019 8:39am

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians