Uber EATS Customer Service Issues

I placed my food order around 1:27 pm. Unfortunately, my order was delivered late, and to make matters worse, I noticed the safety tamper seal on my food had been tampered with. Despite reaching out multiple times through the app requesting a refund, the responses I received only expressed concern without offering a resolution. I am now being advised to contact the restaurant directly. It's evident that the issue lies with the delivery driver since the tamper seal was compromised, leading me to dispose of my order due to food safety worries. My primary request is a refund for the order due to the genuine food safety issue at hand.

To the concerned party, I am deeply disappointed by the service my family and I received tonight. We placed an order around 8:00 pm and were given multiple delivery times, extending all the way to 10:45 pm. As a family, we were all eagerly awaiting our meal. After contacting the restaurant, I was informed that our order had been ready for over 30 minutes, but no driver had picked it up. We had no option to cancel and no contact information available. My husband opted to drive to the restaurant, a 23-minute trip each way, to collect our food. When he was halfway there, we received notice that the driver was en route. However, upon arrival, the food had supposedly already been taken by the driver who falsely claimed it had been delivered. Subsequently, my husband had to wait for a new order to be prepared and paid again. This situation is unacceptable. I anticipate a resolution that goes beyond just a refund, given the high prices we paid for what was supposed to be a quality service. Sincerely, Andréa R.

Two weeks ago, I ordered food and the delivered tacos didn't look like what was shown in the picture. I contacted customer service, sent pictures, and was assured a refund on my original payment method, an Uber gift card. However, as of March 24, I have not received the refund, which exceeds their 3-5 business day policy for processing refunds.

Dear Customer Service, I am writing to address an issue I encountered with my recent UberEats order from PIGGS in Edinburgh. Although the delivery was marked as complete, no one arrived with my meal. Despite assurances from the restaurant that I could obtain a refund through UberEats, the app's 'Help' section claims I was responsible for the order and that the delivery person attempted to reach me, which is false. I am extremely disappointed with this experience and request a full refund for the undelivered order. Sincerely, J.D.

I am requesting a refund for the two soggy half-pound Angus burgers and seasoned fries I received yesterday from Ubereats delivery. My Adam's Rib burgers were cold and soggy, making them inedible. Although the rest of the order was fine due to being in plastic containers, the main items arrived in bad condition - cold, wet, and unappetizing. The quality was so poor that it did not resemble Adam's Rib products at all, leading me to believe they were substituted with an inferior alternative. Each burger costs $12, and this disappointing experience has left me extremely dissatisfied. I am holding back on leaving reviews on platforms like Yelp to allow you time to address this issue properly. I insist on receiving a resolution as I do not tolerate being misled as a consumer.

I recently placed an order on Uber Eats for the first time and I must say I am very disappointed with the experience. I placed my order around 1 PM, but I am facing issues with the app. It seems like someone from Uber Eats is tampering with my information as I can't reach my driver or track my order despite using the correct password. I am concerned about the security of my card details. My boyfriend and I are hungry and awaiting our food delivery. I am aware of a few individuals working at Uber Eats that I don't trust due to potential conflicts of interest with their other jobs. I just want to ensure the safety of my information and receive my order. I also have a $30 voucher from using regular Uber that I would like to apply. Thank you for your prompt assistance.

As I am aware that you are not affiliated with Uber, I am sharing the following incident for you to pass along. Today at 3:30 pm, on 4/11/21, we ordered an Uber and upon its arrival, we noticed a missing headlight on one of our collector vehicles shortly after. We have captured footage of the driver inquiring about the vehicle with my son on our camera. He attempted to disconnect the camera above our vehicle to evade being caught, but missed one camera and was also recorded by our neighbors' camera. We kindly request the return of the headlight tonight. If not rectified, we will involve the authorities with the footage, and Uber will be held accountable for the cost. Being a loyal Uber rewards member, I urge Uber to carefully choose their drivers. Please contact me promptly via email or phone for the driver's details. Thank you.

I, Robert Dwier, have been attempting to contact your office through phone and internet regarding a $25.66 charge on my credit card from April 9th. The duplicate charge happened when I used a $25.00 Coastal Credit Union voucher to cover my $25.66 dinner. Another charge of $4.61 on my statement is correct. I am requesting a refund only for the duplicated charge of $25.66. I have already informed my credit card company about this issue due to the difficulty in reaching you until finding assistance through the 'GetHuman' website. As of April 15, [redacted], UberEats has not taken action to resolve this matter.

I have been unable to access my instant cash for the past four days. Despite numerous attempts to contact customer service, I have received inconsistent answers and have yet to receive my payment. As a single mom with hungry children and no gas to travel for work, I am in urgent need of my earnings. The lack of assistance from customer service has left me feeling frustrated and taken advantage of. I had a positive experience with instant pay initially, but the current situation has soured my opinion of the company. I urge you to rectify this issue promptly as withholding my payment is unacceptable and unjust.

I'm new to Uber Eats, and unfortunately, the customer service hasn't been helpful. Despite receiving 10 promotions of €12 off, when applying the code "EATSFR120T4," I encountered an error message at checkout stating that the promotion couldn't be applied. I reached out to customer support through the app, but responses have been vague and unhelpful, with promises to escalate the issue without any resolution. As a result, I couldn't use the promotions as intended. This experience has left me disappointed with the service. I hope someone can assist in resolving this matter with the expired codes. Thank you.

Subject: Disappointing Experience with Takeaway Order I am writing to express my dissatisfaction with my takeaway order from Bombay Dining in Yeovil, UK, that was delivered last evening. Upon placing the order through UberEats for £58.70, I encountered numerous issues: 1. The estimated delivery time of 20-40 minutes was severely off, as the order took an unacceptable 2 hours to arrive (5:30 pm - 7:30 pm). 2. The meal was not served hot upon delivery. 3. Specific requests, such as excluding sauce from the vegetable curry and adding extra chili to the Biryani, were disregarded. 4. Furthermore, a voucher for 50% off, which should have been automatically applied, was not honored. This misleading practice has left me feeling deceived. I urge for a refund to be processed back to my card, as well as improved communication and service standards in the future. I believe that addressing these issues will enhance customer satisfaction and loyalty towards your establishment. Sincerely, Neil Owen

Last night, I ordered a special birthday breakfast from Starbucks for my daughter via Uber Eats. Unfortunately, the delivery did not arrive during her BGSU classes. Upon contacting Starbucks, I discovered the order was ready for pick-up over an hour and a half ago. As an infrequent Uber Eats user, I was unaware I needed to assign a driver for delivery. If certain delivery times are not feasible, this should be clearly communicated. My daughter had to fetch the food herself, resulting in cold food and diluted coffee. I just received an email from Uber stating a total charge of $0. However, I understand Starbucks should be paid for the order. If there are any charges from Uber, I respectfully request a full refund to rectify this disappointing situation on my daughter's birthday morning.

I placed my food order two hours in advance to have it delivered for my 4pm lunch break. Despite receiving a confirmation stating the food would arrive around 4:10, it was still being prepared at that time. The estimated delivery time kept getting pushed back, ultimately past my lunch break. This situation occurs frequently and is completely unacceptable. The lack of human customer service exacerbates the issue. The company's service is terrible - I've had numerous orders arrive late and cold, even from nearby restaurants. This level of service failure is intolerable. I will be sharing my experience on social media. Your system needs a serious overhaul, or perhaps closure, because your basic tasks are not being fulfilled properly.

I received a 4th email inviting me to try Uber Eats with a $30 discount. I placed an order from McDonald's with a 45-minute delivery time. However, the order disappeared from my screen without any notification. I then tried to order from Taco Bell, but the same issue occurred with the delivery time continuously changing and eventually being canceled with no notification. I am extremely disappointed by this experience. Despite the incentives, I value reliability and communication from a food delivery service. It's frustrating that there are no readily available contact details for Uber Eats customer service. I have decided to delete my payment information from the account as a precaution. I have had much better experiences with Doordash in the past and will be sticking with them moving forward. I am sharing this experience on my social media as I believe in the power of word-of-mouth in our small city community. Uber Eats has lost my trust and business.

I am encountering a frustrating issue with the payment process on the Uber Eats app. Following order submission, a message states that my payment details cannot be accepted. Despite successfully using this card before, it is no longer working. I attempted various troubleshooting steps such as logging out and back in, deleting and re-entering payment details, even deleting and reinstalling the app, but none have resolved the problem. I meticulously entered all details and confirmed their accuracy to no avail. Similarly, my son is facing a similar hurdle with his Uber and Uber Eats apps. This issue is rendering the apps useless for both of us. Any guidance would be greatly appreciated. Thank you for your assistance. - Alex

I have encountered ongoing issues with UberEats' customer service that have left me frustrated. Initially, I received a £12.08 refund for a previous undelivered order due to the fault of the driver, which was acknowledged by UberEats. Following this, I noticed an unauthorized additional charge of £12.08 on my next order. Despite raising the matter with Paypal, with no response from UberEats, I was fortunate to have Paypal refund the amount. To my dismay, the £12.08 refund was deducted from my account again during a subsequent order. UberEats is now claiming this as a 'charge back' and has refused to address the issue, disregarding the fact that the original refund was made by them. Their dismissive response to my attempts to seek assistance, accompanied by their failure to acknowledge bank statements and receipts I provided, has been disappointing. Despite the trivial amount involved, the customer service has been inadequate, characterized by repetitive scripted responses. I am reaching out for support with this matter as communication with UberEats has become unproductive, leaving me frustrated with their lack of genuine assistance.

I had placed an Uber Eats order for Zaxby's on Sunday. After waiting for an hour and a half without a driver being assigned or any notification, I cancelled the order. I then went to Zaxby's, placed a new order, and paid for it myself. The Uber Eats app promised a refund by the next day, but the money has not been returned to my account. Today, the app shows that the order was started by Zaxby's, and I have been charged twice for the same order. I am frustrated by this situation and hope for a prompt refund of the overcharged amount.

I successfully added a gift card to my account and the balance is available. However, my current payment method is inactive, preventing me from using the gift card balance to make a purchase. Despite multiple attempts to add active cards, I receive an error message stating, “there’s a payment issue, we are unable to confirm your card please try another”. I’ve tried troubleshooting by reinstalling the app, using different devices and even attempting to add other people's cards, but the issue persists. It's been almost three weeks, and although I receive responses from customer support, they seem unhelpful and don't address my specific problem.

I ordered from Popeye's last night around 9:40 PM through your app. The app initially showed a delivery time of 10:10 PM, but it kept getting delayed. The estimated delivery changed to 10:25 PM due to the driver combining orders. Subsequently, I was assigned a new driver at 10:50 PM, with the driver arriving at 10:55 PM, waiting for my meal to be prepared. Unfortunately, at 11:05 PM, the app informed me that Popeye's couldn't fulfill my order as they had closed. Although the app assured me I wouldn't be charged, I discovered a charge of $26.28 in my bank account today (4/15/21). I believe I should not only receive a refund according to your FAQ but also a credit of $26.28 for the inconvenience caused by the delayed driver, resulting in a wait of over an hour and a half for a meal that was supposed to take 10-20 minutes. The close proximity of the restaurant to my house suggests the driver may have left with other deliveries to secure tips, which is unacceptable and reflects poorly on the service.

Hello everyone, I wanted to share my recent experience with Uber Eats. Last Saturday, April 9th, I placed an order that got cancelled without any explanation. I reordered, and eventually, my meal arrived. Later that same night, I tried to claim a refund for the cancelled order, but it didn't show up in my past orders, so I assumed I hadn't been charged. Surprisingly, on Wednesday, April 14th, I discovered through my banking app that PayPal had charged me twice - once for the cancelled order and once for the one that was delivered. Since PayPal process payments with delays, I received the charges late at night. When I checked the Uber Eats app, I saw the cancelled order in my past orders and immediately tried to seek a refund through the app's support options. Unfortunately, Uber Eats responded that they couldn't refund the order as it was more than 48 hours old. Despite multiple follow-ups and attempts to contact customer service via phone and social media, I kept receiving the same response. I'm seeking guidance on how to escalate this matter, as I feel it's unjust to be denied a refund due to their delayed charging system. Thank you for listening, and any advice on how to resolve this would be greatly appreciated.