We made an order for $***.** on March **. We got charged but the food was never delive...

GetHuman5885003's Refund issue with UberEATS from March 2021

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The issue in GetHuman5885003's own words
Order a great meal for a celebration. ... We made an order for $***.** on March **. We got charged but the food was never delivered. After blasting them on social media (twitter) they return most of my money ($***.**) but kept tip of $**.**, trying to blame me. They delivered nothing & made no attempt to contract me on that day. They refuse to return the tip money back to my checking account. I don't understand why they think they have a right to it. They will only give me Uber Cash knowing that I will never use their services again. What exactly did I get for the tip money? NOTHING!
A reputation is built on customer experience and not by a company's culture of taking as much money as quickly & unjustly as possible, backed by a system designed to avoid customer service and communication.
Returning the tip money back to my checking account. They have no right to it.
It appears, that they care more about collecting money than they do with actually delivering the product and doing right by their customers. They lack proper ethics & integrity, they know this, they know we know this, but they just don't care about it.
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UberEATS

Uber eats
Refund issue
Reported by GetHuman5885003
Mar 25th, 2021 - a month ago
Not resolved
Seen by 13 customers so far
Similar issue to 29906 others
0 customers following this

Timeline

GetHuman5885003 started working on this issue
Mar 25th 1:39am
GetHuman5885003 indicated the issue is not fixed yet.
Mar 27th 5:53am
GetHuman5885003 indicated the issue is not fixed yet.
Mar 27th 5:54am
GetHuman5885003 indicated the issue is not fixed yet.
Mar 27th 5:54am
GetHuman5885003 indicated the issue is not fixed yet.
Mar 27th 6:12am
GetHuman5885003 indicated the issue is not fixed yet.
Mar 27th 6:17am

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