I had to place two orders on *******. My first order never arrived dispute me getting m...

GetHuman-cdeburgo's Dispute a Charge issue with UberEATS from March 2021

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-cdeburgo's own words
I had to place two orders on *******. My first order never arrived dispute me getting multiple updates throughout the order process that my order was received and being prepared and was picked up, on the way, arriving soon, minutes away, I then received a text that said sorry your driver tried to reach you and my order was canceled. I was never called or reached when my order "arrived". So I placed another order which went the same way got every update throughout and actually received my food. I have sent in multiple inquiries to rectify this and get my refund because I was charged for both. This is very upsetting I use this service frequently but am thinking of removing it due to the way this is being handled. I have only ever received a texted staying " we have responded to your inquiry" which makes no sense to me, how where have they responded. I am confused and upset. My phone * is **********. Please someone help.*Thank you!

GetHuman-cdeburgo did not yet indicate what UberEATS should do to make this right.

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UberEATS

Dispute a Charge issue
Reported by GetHuman-cdeburgo
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 29851 others
0 customers following this

Timeline

GetHuman-cdeburgo started working on this issue
Mar 22nd 12:30pm

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