Uber EATS Customer Service Issues

I previously reported issues with my order from Memphis Diva's restaurant yesterday and today without receiving any response. The cornbread dressing was mushy and spoiled, the corn on the cob undercooked, the peach cobbler lacked crust, and the cole slaw was inadequate for the price paid. The can greens were disappointing, but the chicken was good. Trying to resolve this through the help section and phone has been unsuccessful. Today, my Red Lobster order was also incorrect with missing cole slaw and dry chicken alfredo. I am requesting a refund for both orders as it is unfair to pay for subpar food. I hope for a prompt and appropriate response since contacting customer service directly has not been successful. Thank you.

My driver failed to deliver the order to the correct address, leaving me to walk around the block to retrieve the wrong and cold order he delivered. Attempts to contact him through the app went unanswered, and my tip went with him. Uber should establish a system to ensure accountability among its employees to prevent situations like this. I had to reorder my food, tip a second driver, and wait up to 5 days for a refund. A more effective system needs to be in place to protect customers from these experiences, as not tipping is not an option. There should be contingencies in place to address these occurrences.

Hello, On 5/3, my daughter, R.C., placed an order using the Uber Eats app, which was successful. However, she later found out that the order was cancelled without receiving any notification regarding its status as usual. Upon investigation, we discovered that it was cancelled because the delivery partner was unable to reach her. I would like to point out that our address on the app is complete with all details, including the intercom number, my cellphone number, and the note "leave at the door." In all previous orders, no delivery partner had any issues with delivery, especially since we always buzz them in and they can come right to our door thanks to the automatic gate opening from a distance. Additionally, I did not receive any calls on my cellphone (the designated contact number). Given these circumstances, As R.C.'s parent-guardian, I request a refund for the order because the non-delivery was not due to any fault on our end. I look forward to your kind response. Best regards

Yesterday, March 7, [redacted], I purchased two meals from Popeye's fast food restaurant. Unfortunately, one of the meals was missing an item I ordered, and overall, I was not satisfied with the quality of the food. The chicken tenders I received were much smaller than expected. Moreover, the delivery was delayed, causing further inconvenience. I am requesting a refund for the meals totaling $27.40, which was debited from my bank account. Despite attempts to contact them by phone and email, I have not received a response from UberEats customer service. I kindly ask for prompt resolution of this matter to address these issues.

I haven't traveled with Uber since November [redacted]. I reported in January that there was an unauthorized Uber Eats charge, but I never received a response or a refund. I decided to delete my account. However, I recently noticed another unauthorized charge on my card on March 7, [redacted], for $46.49. This charge is frustrating as it has been over 30 days since my last ride as per your policies. With the previous charge, this totals to over $90 for services I did not use or order. I am requesting a thorough investigation into these charges and a refund of my money. Thank you, L.M.

Yesterday evening around 8:15, I placed an order at a restaurant near my house. Although the payment was deducted from my card, an error message on the app stated that the restaurant had closed or the promotion I applied to was over. The issue is that my card was charged, but the order was not completed. I kindly request a refund for this. Thank you. For your security, Banco del Pacífico S.A. has informed you about a transaction with your PacifiCard TITULAR VISA card ending in [redacted]. Establishment: UB EATS ECUADOR help.uber.coNL Transaction date 08/03/[redacted] at 20:15 Amount $8.80.

Despite disabling the Eats Pass in the app, I am still being billed $9.99 monthly. While I managed to have last month's charge refunded, this month I was charged again. Recently, when attempting to use the Eats Pass to order dinner, I was informed that I do not have it. Despite reaching out through the app for assistance, I have yet to receive a response. I am eager to resolve this matter promptly. Please contact me at [redacted]. Thank you, Brandi Bond

Hello, I placed an order with Uber Eats at Columbo’s Restaurant in Hyannis, MA on March 8th. Despite delays, I reordered and eventually had to order from a different company to eat dinner. Surprisingly, the Uber Eats delivery arrived the next morning with two sets of each item. I am seeking a full refund for both orders due to the mix-up. Thank you, Morgan Neely

I recently ordered from Red Lobster through Uber Eats but my $30 coupon did not apply, and I was charged the full amount. It was my first order with Uber Eats, and I'm disappointed by this issue. I tried contacting Uber Eats via phone calls and email without success. My friend used the same coupon on the same day at the same restaurant, and it worked for her. The order was made on Friday, March 5th. You can contact me anytime at [redacted]. Thank you.

I am having an issue with the promotion code "BRINGITSPRING." After trying to use it, the system indicated that it had been previously used, which is not accurate as I had never used it before. This resulted in me paying 30 euros instead of the expected 15 euros for my meal. I am hoping for a refund for this order or an alternative promo code as a resolution. I am extremely frustrated with the lack of customer support available via [redacted]. No one seems to be reachable through that number, and it is very disappointing. I am considering discontinuing the use of the app due to this poor experience. Please reach out to me with a solution. For reference, my phone number associated with this order is [redacted]. You can also reach me at +[redacted]-83-[redacted] or +1 [redacted] in the USA. Alternatively, you can contact me via email at [redacted]

#[redacted] I placed an order for four of us at work, confirmed it, and saw that the restaurant was preparing the order on the app. However, after checking twice more, the status suddenly changed to "cancelled." I contacted the restaurant, and they claimed they never received the order. As a result, my colleagues and I had to go without lunch today as there wasn't enough time to reorder. I'm frustrated by this experience and seeking an explanation for why we were inconvenienced without any apparent cause.

During my stay at a hotel last weekend, my family and I ordered food for delivery. Unfortunately, on Saturday night, we placed an order close to $90, but the delivery driver claimed to have left it at our door, yet we never received it despite checking multiple times. I had to contact the restaurant, reorder all the food, and go pick it up myself. This situation left me quite upset, and I am requesting a refund for the missing order.

I ordered food on Uber Eats at 7 pm. The driver I got was unfamiliar with the process, asking for my address and arriving without my order. After pointing out he needed to pick up the food first, I noticed he waited outside the restaurant for 20 minutes. When contacting Uber support, they arranged a new driver, but the restaurant hadn't prepared my food, blaming the delay on them. After calling the restaurant and discovering my food was ready at 7:10 pm, an hour before, I felt frustrated. The support person only offered a new driver and a $5.96 credit, which I found insufficient considering the wait and probable quality of the food upon arrival. I am requesting a full refund to my card as waiting over an hour for potentially cold, soggy food is unacceptable.

On the 7th of March, I placed an order for delivery from Uncle Julio's in Woodbridge, VA for my sister-in-law. Following the order, I expected to specify the delivery time, but it went into processing without asking. I swiftly canceled the order within the 5-minute window provided to avoid charges. Despite canceling promptly and being assured by Uncle Julio's that I wouldn't be charged, I have been billed for the canceled order. I seek an immediate refund of $[redacted].66 before escalating this matter to the Better Business Bureau. My attempts to reach Uber Eats via phone have been unsuccessful, with a recorded message advising me to seek alternative resolution methods. Emails and online chats have also proven unhelpful, with a surprising suggestion to consult a VA lawyer. I urge the prompt resolution of this issue and the reimbursement of the charged amount.

I received the incorrect order, which unfortunately happens often when I order. Despite never having complained before, I am frustrated now. I've spent the past hour trying to reach your support team to no avail. I am disappointed and will not be using your services again. I request a refund for my order. I am also curious as to why getting support is such a challenge. I attempted to chat on the app but waited over 30 minutes with no response. Calling also yielded no answer. In comparison, Skip the Dishes offers a much better food delivery service. Please issue me a refund. I apologize for my strong language, as this situation has occurred frequently and has pushed me to my limit.

I recently noticed that Ubereats charged me a tip on two of my orders, even though I had planned to tip the driver in cash. The first charge was on 20th February '21 for £16.37, while the second charge on 6th March '21 was split into two transactions - £14.76 for the order and an additional £1.61 tip. I found it suspicious that I didn't receive a confirmation email for the tip transaction. This practice feels deceptive, as I did not authorize these charges. If the £3.22 total is not refunded, I am considering deleting the app and discouraging others from using it. On top of these unexpected charges, I also paid a £3.99 delivery fee for a short 7-minute trip each time and gave a £2.00 tip to the driver. My satisfaction with Ubereats has been overshadowed by this billing issue.

I am the shift manager at a restaurant that utilizes your company's delivery service. As part of our verification process, all Uber drivers are required to come into the restaurant to pick up orders, following our company policy. Approximately 10 minutes ago, one of your drivers attempted to pick up an order through our drive-thru. When I advised him to come inside per our policy, he mentioned speaking to someone at your company who allegedly stated he did not have to adhere to our policy. I then informed him that he needed to come inside to pick up the order. The driver proceeded to use inappropriate language towards me and hastily left the drive-thru. The order was for Joseph L. 6b6eb. This incident not only disrespected me as I enforced our company policy, but it also means the customer will not receive their food promptly as assured by the driver. I am requesting contact from a supervisor promptly regarding this matter. While I understand the importance of your COVID-19 guidelines to safeguard your drivers, our company has policies in place to ensure accurate order deliveries. You can reach me at [redacted] during the day or via email at [redacted].

I am the shift manager at a restaurant that uses your company as a delivery service. We have a policy where all Uber drivers must come inside to pick up orders for verification. Recently, a driver attempted to pick up an order through the drive-thru and refused to come inside despite our policy. The driver became aggressive and rude when I insisted he come inside, ultimately leaving without the order. The customer, Joseph L. *b*eb, will experience delays due to this incident. I request to speak with a supervisor promptly about this matter. While I respect your COVID-19 guidelines for driver protection, our policy ensures order accuracy. Please contact me at ***-***-**** or via email for further discussion.

Dear Uber Eats, I am writing to address a pressing issue concerning Uber Eats delivery drivers. At the Brewery Shopping Centre, where restaurants using your service are located, we offer a car park with a ten-minute allowance for order pickups. However, we have noticed a persistent problem with 4-6 Uber Eats drivers parking in the Brewery's Service yards unauthorized. Despite being asked to relocate, these drivers have repeatedly disregarded our requests. Their actions are not only a safety risk but also disrupting the Brewery's operations, causing issues with waste disposal, cleaning, and stock deliveries. As a result, the Brewery Romford intends to transfer the operational costs incurred from these disruptions to the respective companies of the offenders. To address this matter, we have engaged MET Parking Enforcement to monitor the area and issue penalties to unauthorized vehicles. Details of repeat offenders are being documented and shared with both our enforcement team and the local authorities. Sincerely,

I have been a loyal Ubereats customer, subscribed to Eats Pass, and placed numerous orders in the past months. However, my recent order from Black Bear Fusion Restaurant was unsatisfactory. The burgers and pasta seemed precooked and reheated, making them inedible and ending up in the trash. When I contacted Ubereats customer service, they were unhelpful and suggested I contact the restaurant or delivery person, refusing to address my concerns and provide a refund. Despite my continuous support, they remained unresponsive, even when I inquired about a refund reason for a potential chargeback. This contrasts sharply with my positive experience with Doordash, where I promptly received a refund and credits for a first-time issue. I am disappointed by Ubereats' handling of my situation and expect better treatment from a company I have been loyal to. I request a refund not just for the amount but for the principle of respecting and valuing customers.