Uber EATS Customer Service Issues

I ordered a quarter pounder with cheese meal including bacon from Uber Eats, but when I received my order, there was no bacon on the burger and the fries were not filled as described. Similarly, the double quarter pounder with cheese meal was missing bacon and had only one patty instead of two, with the fries again not filled properly. I spoke to the McDonald's store manager, Mario, who attributed the mistake to the high volume of orders but did not provide a satisfactory solution. Despite the receipt reflecting the correct order, the food received was inaccurate. The pick-up number was 2345A. This store consistently makes errors in orders, causing inconvenience to me and my family. McDonald's must address this recurring issue promptly.

I placed my Uber Eats order at 7:55 pm, and it's now 9:35 pm with no sign of my delivery. I contacted the restaurant, and they informed me that my food has been ready for over an hour, just waiting for pickup. I'm frustrated because my meal is probably cold and unappetizing by now. This experience has left me upset, especially since it's my first time using Uber Eats in over two years. I'd like a refund and am considering not using Uber Eats again. I'll stick with DoorDash from now on.

I've been attempting to submit my order for the past 45 minutes, but my Visa card is not being accepted on your site. It's frustrating that it works fine everywhere else but not here. I would appreciate it if the order could be completed at no cost before Subway closes. Otherwise, I will leave a negative review about the poor order placement process and inability to use promo codes sent by the app.

I received a $25.00 coupon for my first order from your site. Yesterday, my family and I attempted to use the coupon to order food via Uber Eats. Despite multiple attempts, we were unable to place our order as the side dishes we wanted were continuously shown as sold out, making it impossible to proceed. Frustrated, we decided to switch to Skip the Dishes and ordered from the same restaurant without any issues. Skip the Dishes displayed all the available sides without any being sold out, allowing us to complete our order smoothly. This experience highlights the shortcomings in your website's functionality, which might explain the distribution of $25.00 coupons for first-time orders.

I had food sent to me by my husband at the Hill Top Hotel in Billing MT. The delivery driver had trouble finding me. When she finally located me, she entered the hotel lobby and began yelling at me, claiming I had given her the wrong address. She yelled at me so intensely that I ended up in tears in the hotel lobby due to the upsetting confrontation. I didn't make the order; it was my husband who did, and he had spoken with her multiple times explaining that it was the Hill Top Hotel and not Hill Top Road. I was so emotionally distressed from the incident that I couldn't bring myself to eat the now-cold food. I felt verbally attacked by the Uber Eats delivery driver. Regardless of what happened, her behavior was completely unacceptable. My husband informed me that he had canceled the order after it wasn't delivered to me within 40 minutes. She then left the hotel, yelling, "I should have just canceled the delivery like they told me." At that point, I agreed with her. The hotel reception, guests, and myself were all shocked by the driver's behavior and lack of professionalism. It's clear to me that she is not fit to work for your company. As a shareholder in Uber, I am truly upset by this incident.

Today, I placed an order with Dunkin' Donuts that arrived completely damaged. Sadly, the delivery driver was speeding in my area while smoking, which is concerning as there's an elementary school nearby with children. My coffee spilled inside the bag, soaking my donuts, and the delivery was almost an hour late. As a loyal Ubereats customer, this experience was unacceptable. When I contacted the delivery person, they were disrespectful, even hanging up on me, and the store's contact number was out of service. I request a refund and a replacement order by a more professional individual.

I placed an order with Uber Eats for Wendy’s last night at 10:03 PM. The order went through, but around midnight at 12:15 AM, I received a message that my order was canceled and I would be refunded. However, I have not received the refund yet. We waited for an hour and a half for the food that never arrived. I am requesting to speak with someone over the phone. My number is [redacted]. I also would like to explore the possibility of receiving a credit from Uber Eats because it was unfair to wait so long only to have the order canceled without explanation. Please contact me at your earliest convenience. Thank you.

Hello Team, I tried Uber Eats for the first time on December 21, [redacted], around 6:45 pm. I received a $25 gift card from my workplace and intended to use it to order Indian food. However, when I attempted to place the order, I encountered an "Internal Server Error." Despite this error, the money was deducted from my gift card. Upon checking my orders, I found that no order had been successfully placed. I am seeking clarification as to why Uber Eats deducted money from my account when the order did not go through. Despite my attempts to seek help, I have not received a satisfactory response. Please provide me with an explanation as to why my money was deducted without receiving the food.

I made an order this afternoon for delivery from Starbucks in Geneva. I got a promotional email from you on 12/15, which mentioned it could be used within 14 days. While placing the order, I left your order screen open to check the necessary entry (FREEMEAL30) on another tab. When I returned to the order screen, the order had already gone through. I tried using the code, but it had expired. I would like the promotion's value ($30.00) to be applied as a credit to the VISA card linked to my account. Thank you for your help.

Order # DC699 I placed an order at Green Papaya in the Jacksonville FL airport on 12/21/20 at 5:48 pm for $52.07. Even though I was initially told my order would arrive by 6:10 pm, it took an extra hour. The driver also had another delivery along with mine, which I wasn't informed about. There was a lack of communication, and by the time my food arrived, it was cold. They offered me $9.00 as compensation, but I find this unfair as I expected hot, fresh food for the amount I paid. I am requesting a full refund for this disappointing experience.

I placed an order at KFC at 9:17 pm. The delivery driver called me at 9:30 pm to inform me that KFC was out of chicken and would cancel my order. However, my order still shows as being prepared. I contacted KFC, and they advised me to reach out to Uber Eats to cancel the order as they are unable to do so. Unfortunately, I cannot contact Uber Eats until the order is either cancelled or delivered. The delivery time is continuously increasing, payment has been deducted, and I am unable to reach customer support. This situation has caused me significant stress and frustration.

Hello, Last Friday, December 18, my company provided me with a $30 UberEats voucher under the name Fatima Smith from the Office of Minority Education. I used the voucher for an order, but ended up being charged an extra $3 as the voucher only covered up to $30. Due to a delivery address mix-up, the driver was unable to deliver to my correct location. I offered the driver $10 extra to bring it to me, but she declined and canceled the order. I then had to place a new order. After encountering issues with the voucher, it was extended for use that evening. I made a second order using the voucher, paid extra, and added a tip. However, upon checking my bank account, I noticed I was charged for both purchases of the meal, not just the tip. I am seeking clarity on whether the initial order was cancelled and if a refund will be issued, as the voucher was utilized and I was charged on my credit card. This experience has left me hesitant about using UberEats in the future. I appreciate your help with this matter. Thank you, Cheryl Mottley

On Friday, December 18, my company issued an UberEats voucher for $[redacted] (under the name of F. S.*Office of Minority Education). I placed the order and was charged an extra $[redacted] and the voucher only covered up to $[redacted]. The driver misunderstood the address, and I had to cancel and reorder with an additional tip. However, I now see I was charged twice. I am seeking a refund for the second order and the overcharge. Can you assist me in resolving this? Thank you. C. M.

I ordered food through a quick service, but on checking my phone, it showed the food as delivered, when it was actually sent to the wrong apartment building. After contacting the driver, he refused to correct the mistake and asked me to sort it out with the company for a refund. I am extremely disappointed with this poor customer service and just want my money returned.

I recently placed an order with Pizza Hut, but it seems there was a mix-up with the pizza I received. I'm unsure how to go about changing my order as it has already been placed. I'm reaching out to see if someone could assist me in fixing this issue either by phone or email. I would greatly appreciate any help in resolving this matter promptly. Thank you.

Today, I placed an order through your service for food delivery from Boston Pizza with an estimated time of arrival at 6:15 PM. Despite the lack of movement on the tracker by 6:00 PM, I contacted Boston Pizza and was informed that three orders were cancelled due to drivers not showing up, urging me not to order through your platform again. I later cancelled my order, received a full refund, and ordered from another pizza place for a delivery around 8:00-8:15 PM. However, at 8:00 PM, I received a message that the restaurant was running late due to being busy, although upon calling, I was told the food was ready since 7:30 PM. Unable to wait longer with my two children hungry, I cancelled the order and was surprised to find a $15 deduction for cancelling after the food was prepared. Despite the food being ready, the absence of a driver to deliver it was beyond my control. I have tried to resolve this with your customer service, but encountered unhelpful interactions, including being disconnected during a chat with Aliyah. I have expressed my dissatisfaction on Twitter and plan to escalate my complaints to other social media platforms to share my negative experience with your service in Calgary.

Hello! I noticed a charge of $12.46 on my bank account from Uber Eats on December 23, [redacted]. I did not place any orders or create any accounts during that time. The last order I made was on December 18, [redacted], and that is the only activity showing on my Uber Eats account today. On December 18, [redacted], I removed the only payment method I had set up on the app. I can provide screenshots of my Uber Eats receipt and bank statement to confirm this. I am requesting a refund for this unauthorized charge.

Good morning, I need to address a recent issue with an Uber Eats order. I selected to pay in cash, but my card was charged for the amount instead. This has happened twice on the same account. I paid $30 in cash to the delivery person, so being charged on my card is inconvenient. I rely on that cash for my expenses. It is frustrating as I need that money for my own bills. I hope to be reimbursed promptly as this mix-up was not my fault.

I am new to using Uber Eats and stuck at home. My cousin shared a discount code for me to try the service for ordering food. Unfortunately, the restaurant we selected, Burgerim in Greensboro, NC, seems to be permanently closed. The order didn't go through after waiting for an hour and a half, but it charged my credit card twice. I'm frustrated with this experience as it is my first time using the app. I am requesting a refund for the duplicate charges and would like to know how long this process will take. It's disappointing that unavailable restaurants are still listed. My apologies, Mrs. Montoya.

I placed an order for some wings quite a while ago. UberEats immediately deducted money from my personal credit card, but no food was delivered within the allotted time frame. When I contacted the Chinese restaurant, they said no order had been placed by me. I was astonished. Despite this, UberEats continued to charge my credit card. This is criminal fraud and a law enforcement matter. Before involving the police and my attorneys, I want to understand what happened with my order from UberEats' perspective. As a retired communications media attorney in Washington DC, I have many contacts in local TV stations and am ready to share my story of criminal fraud and theft by UberEats. Please rectify this matter immediately. Remember, the worst advertisement for a company is an unsatisfied customer. You have stolen from and defrauded me, leaving me very dissatisfied. Thank you.