the driver was rude was ** minutes late and was cold.
GetHuman5450277's Refund issue with UberEATS from November 2020
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The issue in GetHuman5450277's own words
I recently placed a order with yourselves in which my delivery driver displayed rude and Unprofessional behaviour as well as delivering us damaged and cold food. He rang me stating that he was at my front door, so I explained that I was stood at my front door and there was nobody on the entire street. He then proceeded to argue that he was, before hanging up and failing to answer any messages or calls I sent him. After around *-** minutes he finally arrived - and waited in the middle of the street for me to come out and get it, rather than leaving it at my front door, which in light of the current situation I did not think was right. The food was damaged, the drinks had leaked into the bag and the entire contents of it was cold, despite the restaurant only being a **-** minute journey away. I attempted to complain about this on the app, and I was told by an automated message to just leave it as a review and that no further action would be taken. However, I have payed just over £** for a cold meal, which had a delayed time of arrival, and was delivered by a driver who not only spoke to me and treated me unprofessionally, but also made my whole experience with using Uber Eats a negative one. if possible id like the money back for the I got cold food.
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