I have sent a few e mails trying to get my money refunded. I had a $** offer off my ord...

GetHuman-dvorahle's Refund issue with UberEATS from November 2020

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Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-dvorahle's own words
I have sent a few e mails trying to get my money refunded. I had a $** offer off my order from Uber Eats. I tried placing an order from my computer but had some problems so I called customer service. The rep said that I had to download the app to my phone and explained the process. I asked her to please stay on with me until the order went through but she would not. She told me though that I would have to create a password and put a form of payment to have on my account and then when I click to place the order I would have the option to enter the coupon code. Instead as soon as I clicked place my order I got a receipt from the restaurant-how did they have my information. I have no idea. This was the first time I ever placed an order. In addition I did not have the opportunity to enter my code. I tried calling the customer service number back but the recording said that at this time no one is available to take calls. It said to go to the help section on the app. But there was nothing there to help me at once. Also when I had spoken to the rep she told me if I had a problem placing the order I should just call back and someone would help me-a lot of good that did when no one was available. I tried calling the restaurant to cancel the order and they said everything had to be done through uber eats.*What kind of service is this that no one is available to help?*So afterwards I finally saw a section on your website to send an issue to be corrected. A lot of good that does when I got this silly reply saying nothing and not helping at all*I even put my phone number in the e mail since no one at your end deems it necessary to help customers*I am going to see if I can copy and paste the letter I received as a reply which to top it all off besides for not helping me has on top - this letter does not need a reply-*If my issue would have been resolved I would still send a thank you acknowledgment*Please make sure this gets taken care of satisfactorily or sent to someone in your corporation who can help*My number is *** *** ****. I copied and pasted the reply I got from someone at Uber Eats.*How would you react getting a reply like this to a complaint like mine*Thank you**NO RESPONSE NEEDED*I have a price adjustment issue****Thank you for your reply, Debrah.***We understand this has been frustrating and are sorry to hear this has been such a poor experience for you.**We appreciate you taking the time to let us know your concerns, and want you to know that we are constantly aiming to improve our services to you.**We appreciate your understanding regarding this matter.*Sent by Renrose D. on Thursday, November *, **** at *:**:** AM

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UberEATS

Refund issue
Reported by GetHuman-dvorahle
Nov 5th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 27884 others
0 customers following this

Timeline

GetHuman-dvorahle started working on this issue
Nov 5th, 2020 4:22am

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