Uber EATS Customer Service Issues

I had a disappointing experience with my order from Tonkotsu in Stratford. I provided the correct address, but the driver claimed it was wrong, leading to a series of frustrating interactions where he refused to communicate and eventually canceled the order falsely. Despite having evidence of the situation, I encountered difficulty seeking help through the app's support section and when contacting customer service. This resulted in being charged over £30 without receiving the food I ordered. The driver's dishonesty and unhelpful responses from customer support left me in a frustrating situation with no resolution.

I am very disappointed with my recent order on my account. The meal I received was not acceptable at all. I paid for a full cold meal with a drink, but half of the drink was missing, and there was no bacon on the burger as advertised. It was truly disgusting, and I couldn't even eat it. This is not just a disappointment but also a financial loss for me. When I order a service, I expect the product to arrive as advertised and hot. If we cannot come to a fair agreement, I will have to contact the Financial Conduct Authority to report the quality of your service. Paying £3.99 for a £13.00 order, only to receive such poor quality, is unacceptable. I threw the meal in the bin, and I am extremely dissatisfied. I tried to reply to the email regarding the poor refund, but the complaint was closed. I want this matter resolved promptly, or I will escalate it further.

We placed an order at 11:34 am at a location that promised delivery in 15-25 minutes, crucial for our limited eating window at a children's hospital. Despite canceling the order due to late delivery, we agreed to pay and tried to pick it up at 12:45. However, the food wasn't paid for, leading to confusion and inconvenience. This situation implies double payment or unretrieved food. We ultimately paid twice for meals left over an hour, unable to get a fresh replacement. Disappointing service from all involved.

I am having trouble editing the store hours on the Uber Eats tablet. Someone began making changes but did not finish, and now incorrect hours are displayed to customers. I've attempted to contact support through the provided 1-[redacted] numbers, but received a message stating that support calls are not being accepted. When trying to log into the dashboard to update the hours and menu, it claims I do not have an account, even though I set up my restaurant for Uber Eats deliveries. Selecting "sign up" redirects me to the initial form I completed when becoming an Uber Restaurants partner. I urgently need assistance with this issue to prevent further instances like the order cancellation on 11/12 at 5:23 PM due to our closed hours. Please advise me on how to resolve this promptly. The restaurant in question is Brownes Bistro located at [redacted] W Pacific Ave Spokane, WA [redacted]. The email address provided is the same one used for our account creation.

As an UberEats Platinum rewards member, I frequently use the app to order meals. Lately, I've encountered several delivery issues, including missing items, food arriving cold, no order receipt, and drivers not following drop-off instructions. To enhance the customer experience, UberEats should work on ensuring that restaurants complete orders correctly, drivers are prompt in their deliveries, and follow drop-off instructions accurately. It's important for the platform to address these issues promptly to maintain a high level of service for all users.

Hello, I am a restaurant partner with your platform. I've noticed that some drivers are using multiple delivery platforms simultaneously, causing delays in picking up and delivering our food. This issue arose when Just Eat deliveries began in our area. Some drivers on my tablet don't confirm food pickup until 10 minutes after leaving, likely due to picking up orders from another platform. In the past two days, I've had to cancel deliveries so the food stays fresh because drivers are juggling Just Eat and Deliveroo orders. My worry is the food getting cold while waiting for pickups, leading to customer complaints and negative reviews. I am eager for your response to address these concerns. Thanks, M Rahman

I am disappointed with the continuous errors in my orders from your company. Tonight, my order was missing an entire meal, and the food received was cold and unappetizing. I specifically missed my $24 steak salad. When I requested a refund, I was informed that I might not receive assistance because of past refund requests. I find this unfair as the responsibility lies with your company and drivers for the mistakes. It appears that the driver did not verify the order before departing. I am requesting a full refund for my order.

I contacted you over 13 hours ago regarding an order I placed with you last night from Burger King. The meal delivered by your driver was incorrect, and he took it back after I reported the issue. However, I did not receive my correct order. The driver falsely marked the delivery as completed. When I spoke to the manager, Mike, at the Burger King in Eastgate, Bristol, he confirmed my order was still at the restaurant and untouched. The driver's name is Raja Muhammad, and the order he mistakenly brought was for Harvey, not me. The total cost was £24.23, and my name is Sean J. residing at 48 Camborne Road, Bristol, BS70DP. I am seeking a refund for the inconvenience. Your prompt attention to this matter is appreciated. Thank you, Sean J.

I'm having a frustrating experience with Uber Eats. The app seems to be very inefficient and unreliable. It took an hour for a driver to be assigned to my order, which means my food will likely arrive cold. Even though I almost canceled the order, I still see charges pending. I'm extremely disappointed with the service and demand a refund. This delay has caused health issues for me due to low blood sugar. I hope this situation can be resolved promptly.

I created my first Uber Eats account yesterday, on Tuesday, 11/17, around midday and placed an order at 1 PM, which was delivered without any issues. Yesterday evening at 7:40 PM, I received an email with a promo code "USGET25" offering "$25 off your first order with Uber Eats". When I tried using this promo code on a new, larger order today, Wednesday, 11/18, I received an error message saying I was "not eligible" for the promotion since I had already placed my first order. I was frustrated as the promo code was sent hours after I could use it, and neither auto-help nor customer support over the phone was available. Consequently, I canceled my Uber Eats order, logged out, and placed an order with DoorDash, which offers live phone support. To reconsider using Uber Eats, I suggest applying the $25 promotional credit to my Mastercard used for yesterday's transaction. Thank you, Gerard C.

I recently tried using Uber Eats for the first time in London, Ontario. Unfortunately, my order never arrived because my card was locked at the time. I contacted the restaurant, Shawarma Guys, and they advised me to reach out to Uber Eats about the issue. I have since unlocked my card, but I am concerned that I will be charged now that it's active. I still want the food I ordered. My name is Alison G., and my contact number is [redacted]. The delivery address is [redacted] Lorne Ave, London, Ontario, N5W 3L1.

The last three times I've ordered food from Uber, I have not received my order. I live on a busy main street across from a park where many homeless people stay. I suspect due to social distancing guidelines, the food may have been left outside, but I was not notified. I fear it may have been stolen by passersby. Uber refused to refund my recent order citing a breach of community guidelines. I am disappointed by the lack of customer service. A simple phone call or notification on arrival would have helped. I am struggling as I've lost money on these orders, and I feel frustrated that Uber won't address this issue.

This was my first time using UberEats, and unfortunately, it will be my last. The driver falsely claimed to have delivered our food, which was never received. Neither of the customer support phone numbers offered any assistance, just empty apologies before abruptly hanging up on me after a 10-minute wait - this happened with both numbers! Attempts to contact the driver were unsuccessful as they had blocked our calls. This level of service is unacceptable. I have spent over an hour trying to resolve this issue resulting in a loss of $50 and a missed meal. I am requesting either a refund for the meal along with an additional $10 for the inconvenience caused by UberEats, or a credit of the same amount. I do not wish to be redirected to another department as this has been my sixth attempt to seek help without success. - A.W.

I have been attempting to find the best method to address this issue and seek a refund. I made a purchase around 10 p.m. and noticed the restaurant was close to closing time, so I contacted them since I hadn't received my order. They explained that it was canceled and recommended reaching out to Uber Eats. Not wanting to cancel on my end due to it being out of my control, I decided to order from elsewhere while waiting for the original order to be resolved. After 25 minutes, the restaurant informed me that a driver had arrived very late for the initial order. However, by then, the food had become cold and soggy after over two hours. Could you please consider providing a refund for the first order? Unfortunately, I had to discard it as it was not suitable for consumption after being left out for more than two hours and the late delivery.

Last night, my boyfriend and I placed an order with Giannis pizza. We kindly asked for the delivery to be left at the door due to our dogs being reactive to knocking. Unfortunately, the delivery person banged loudly on the letterbox, upsetting our dogs unnecessarily. Regarding the food, we ordered kebab meat and chips with garlic mayo, but the mayo was spilled all over the dish, making it unsuitable for my boyfriend as he dislikes garlic mayo. Additionally, the kebab meat was overcooked and tough, almost inedible. The two Aero mint milkshakes we ordered were disappointing as they didn't taste like Aero mint but rather like chocolate powder mixed in milk. Overall, this order was a letdown, and I am seeking a refund as the quality didn't match the price we paid, which was £15.

Hello, I placed an order late on Friday afternoon for my partner and me. I received a notification that my order had arrived and waited in my front room with a clear view of the path to my front door. Unfortunately, Laurentiu Christian, my delivery driver, never arrived. I did not receive any call or message, but soon after, I was informed that my order was canceled due to me not answering the door within 7 minutes. I tried to contact the restaurant, but they did not answer. I have always been prompt in receiving orders, and I am confused about this situation. I believe there may have been a misunderstanding, especially since I have paid for my meal already. Considering the leave at door policy due to COVID-19, I am surprised the meal was not left for me. I kindly request a refund of £17.97 as a loyal customer who is disappointed by this experience. Thank you. Sarah

Robert A. from 44 Flintridge Drive in Holbrook, NY here. My recent order was a disaster. I apologize for the language, but I was missing around $30 of my order after waiting over an hour for delivery. I contacted the Uber driver, who blamed the restaurant. When I called the restaurant, the woman claimed she gave the full order to the driver. The driver suggested I contact either the restaurant or Uber, so I'm reaching out here as well. The restaurant insists they gave the full order and won't welcome that driver back. Overall, the order was a mess - cold, tasted awful, and the back-and-forth has both my wife and me upset. I'm seeking a full refund as this was my worst Uber Eats experience yet. I've ordered frequently with some hiccups, but this was beyond disappointing.

Hello, Yesterday, I placed an order around 3 pm at Oliver Tree restaurant through UberEats. The order was originally estimated to arrive around 4:05 pm, but the time changed to 3:50 pm and then to 4:00 pm. I waited by the window looking for the delivery partner but didn't see anyone. I noticed a missed call on my phone and tried calling back, but got no response. Ten minutes later, I received a message from the app stating that the delivery had been completed, even though I still hadn't received any food. I contacted the restaurant, and they mentioned the delivery partner may have delivered to the wrong location. UberEats customer service informed me that they couldn't do anything as the delivery partner claimed to have been waiting outside my place for 14 minutes, which I find hard to believe. I feel frustrated about not receiving my order and the lack of assistance. I need your help with this situation as I strongly believe there has been a mistake in the delivery process.

On October 15, [redacted], I ordered food from Outback Steakhouse through Uber Eats. Unfortunately, my mashed potatoes side was missing from the order. After contacting Uber Eats, they promptly refunded me $7.88. To my surprise, when I checked the app on November 21, [redacted], Uber Eats was attempting to charge me $7.88 again for the same missing item. Despite reaching out through text and email multiple times, I have only received automated responses insisting on updating my credit card information to settle the charge. I refuse to pay for an item I never received. My attempts to call their support phone number have been unsuccessful as they are not currently accepting phone requests.

I placed an order with Uber Eats in Mazatlán, SIN 2 days ago, but my order never arrived. We decided to stay in as it was late and we weren't familiar with the area. After contacting the restaurant, they confirmed that the order was picked up. However, upon further inquiry, the restaurant mentioned this was a common issue. When we spoke to the driver, Vicente, he claimed he returned to the restaurant as we didn't answer the door. Despite my husband waiting outside when the app indicated the driver's arrival, there was no knock on the door. We received only one brief call from the driver before he abruptly ended the call. I've lodged a complaint but haven't received any resolution. My request is a simple refund for the undelivered order.