Uber EATS Customer Service Issues

Good afternoon, I am requesting a refund for order number 8B61F, with the associated phone number [redacted]. The order never reached my home, the delivery person did not contact me, and the representative I spoke to on the phone refused to issue a refund, blaming me and being rude. It is unfair that there was no effort made to confirm the delivery, leaving my family without food due to a lack of communication and attention from your end.

I have been a loyal Uber Eats customer for over a year, but my experience has been consistently frustrating due to drivers getting lost at my house every time. This ongoing issue seems to be caused by the inaccurate map on the Uber app, directing drivers to the inaccessible back of my house. It has happened multiple times - around 5 to 6 instances, leading to cold meals arriving up to 30 minutes late. I cannot contact Uber Eats by phone, and this situation has caused inconvenience not only to me and my family but also to the drivers. I am reaching out in the hope that Uber can address and rectify this recurring problem promptly. - Carlos

I received notification from Uber that my food was ready for pickup when it wasn't. The driver waited for over 30 minutes at the restaurant and had to repeatedly inquire about the food's availability. When I called the restaurant to check, the lady on the phone was very impolite, only providing a time frame after multiple requests, and she didn't even apologize for the delay before hanging up. The driver suggested I should receive a full refund due to the extended delay. Upon finally receiving the food, it was disappointing – dry, stale, and lacking in flavor. Despite my efforts to complain and request a refund from Uber throughout the day, they only offered a £2 credit as compensation for a nearly £40 order. Their disregard for my concerns and poor communication is unacceptable. I demand a full refund for this unacceptable experience.

I seldom complain about customer service, usually accepting mistakes without issue. However, my recent experience with a $60 order has left me very frustrated. I received a plain iced coffee, cold and unmelted food, missing items, and even lacked a straw. The delivery driver did not provide the order in a sealed bag. I appreciate the $6 refund for the missing items, but had to discard the entire order. My Wendy's order also had issues - cold fries with unmelted cheese and a missing pretzel pub chicken sandwich. Despite being a loyal customer who spends over $[redacted] in two months and tips generously, this level of service is unacceptable. I am seeking a refund for all items except the frosty, taco salad, and lemonade from Wendy's, as well as the delivery fees. This experience has led me to switch to DoorDash due to the poor service received from UberEats.

I placed an order with McDonald's on Regent Street in Weston-super-Mare for delivery through Uber Eats. I waited behind my front door, but no one knocked. The order, totaling £21, was for my son who is battling leukemia. I didn't have my phone with me, but the driver messaged my son asking for a tip. The delivery was scheduled for 4:55 PM, so I started waiting at 4:30 PM until 5:30 PM. It was supposed to be contact-free due to my son shielding. McDonald's mentioned the driver picked up the order at 5:10 PM, so he couldn't have arrived until 5:20 PM. I was at the front door until 6:00 PM, but Abdul never showed up. The restaurant said the order should have been returned. They have had issues with this driver before for being dishonest. I didn't receive any missed calls, but he messaged my son for a tip. I'm requesting a cash refund because I cannot afford £21 for food that never arrived, especially while caring for a cancer patient. Kindly investigate the matter thoroughly.

Hello, I am reaching out regarding an ongoing issue with my Uber account that has been persisting for months, preventing me from using both Uber and Uber Eats, which is quite inconvenient. My account is registered under [redacted] I am unable to input my current phone number, [redacted], as I am being told that I have blocked Uber SMS, something I have not done. It is essential for me to add my phone number as I rely on Uber multiple times a week and currently have to borrow a friend's phone, which is inconvenient. Could you please address and resolve this matter promptly, or provide me with a contact person who can assist? Thank you. Best regards, Cécile MAGE

I initially signed up for the Ubereats Pass free trial earlier this year. Unfortunately, due to the pandemic, I did not use it and forgot to cancel it. Upon realizing I was being charged $9.99 monthly, I deleted the app and attempted to cancel the charges. However, they continue to deduct the fee. The payment is linked to my Cashapp card, and I am hesitant to cancel my card to stop the charges. The instructions on Uber's website are ineffective, as the cancelation button is not appearing. I even tried rejoining and quitting, but I am uncomfortable providing my credit information again.

I always request my orders to be delivered promptly. However, in the past week, I've noticed that the drivers picking up my orders have been taking longer routes with multiple stops before reaching my location. This practice is frustrating, especially considering the premium prices and service charges on Uber Eats. I expect efficient service when paying extra for quick delivery. Despite indicating ASAP delivery on the app, the drivers are not following through. Yesterday, on October 11th, my delivery had four stops, leading to cold food upon arrival. I even messaged the driver, RIYAN 7XP4140, but received no response. This level of service is unacceptable considering the costs involved. I have screenshots documenting these incidents, and I am disappointed with the subpar service provided lately.

I ordered from Uber Eats last night, 10/11/20, at McDonald's in Tomball, TX. My delivery was late, and I couldn't cancel the order. I used a promo code for a free meal up to $30, but it didn't work. The driver left my order at the apartment office, and it was covered in ants the next morning. Can I get a refund, please? - B. Barbazette

I am experiencing difficulty contacting Uber Eats customer service as the phone number is not functional, and the chat option is not available. My app is not functioning correctly, which makes seeking assistance through the app impossible. I have tried using four different devices, only to find out that they are deemed too old to download the updated app or to access ubereats.com. It seems that Uber is not interested in accommodating customers like myself with older devices. It frustrates me that many companies overlook this issue by only catering to customers with newer devices, disregarding those who do not upgrade according to their timeline. It would be beneficial if Uber maintained older app versions to suit the needs of millions of potential customers like myself. Having separate apps for newer and older devices or ensuring the website remains functional on older devices would be greatly appreciated.

I initiated an order at 6 pm today and promptly received a text at 6:04 pm notifying me that my courier, Lynn, was picking up the order. However, the estimated arrival time began fluctuating, leading to confusion. An hour later, I was informed via text that the order was canceled due to potential issues at the merchant. After contacting Super Subbys, they clarified that Uber Eats had not shown up to collect orders, resulting in cancellations. I resubmitted the order, encountering a delay of approximately 20 minutes before a new courier finally picked it up. Despite the app showing the driver en-route, it reverted to displaying "order in process." I resorted to ordering from Door Dash while waiting. When I noticed the driver actively delivering my order, I cancelled with Door Dash. If I am unable to secure a refund for the canceled order, you should be held accountable.

I am new to using Ubereats and I followed the instructions provided by my workplace to redeem a credit for meal purchases. After receiving a $30 voucher credit, I encountered difficulties utilizing it as the system required my debit/credit card information to proceed. Despite selecting the pickup option, I was unsure if the voucher or my card was charged for the purchase. Unfortunately, due to confusion at the restaurant and the order being cancelled, I missed out on the opportunity to use the voucher before it expired. This resulted in a frustrating experience where I spent hours without being able to have dinner. I was attempting to place an order from Cafe Rio before 9:00pm for pickup. I am hoping for a possible extension on the credit to allow me to redeem it properly. Thank you for your assistance.

This was my first time ordering from Uber Eats. On October 15, [redacted], I placed an order for iHop in Peachtree City, GA, which was delivered at 3:21 pm. Unfortunately, the UberEats driver, Rami, delivered my food to the wrong address. Despite monitoring the app and noticing the mistake, I had to retrieve my order from the incorrect location at [redacted] Martingale Drive instead of my address at [redacted] Lake Forest Dr. I encountered difficulties trying to contact Rami and was missing an item from my order, the "NEW! Lil' Cookie Hot Chocolate". I managed to get a refund for the missing item through the UberEats help website. It would be beneficial if UberEats allowed customers to communicate with their drivers and displayed delivery information more clearly on the app. Additionally, having the ability to review previous orders and rate drivers within the app would enhance the overall experience.

Dear Concerned Party, Greetings! My name is Liz J. and I am currently in Chicago recuperating from Covid-19. Recently, I gave UberEats a try for the first time on 10/12, utilizing a $20 discount link. Upon logging into the site, I noticed a notification about a gift, assuming it would be automatically applied to my order from Thai 55. However, I mistakenly added Beef Pad Thai twice. After promptly contacting the restaurant to rectify the order duplication, I was advised to contact UberEats for a refund adjustment. Despite my efforts to resolve this issue, I encountered difficulty as the support team informed me that the adjustment could only be made after the order had been processed. I provided evidence of the canceled item and the gift notification on the site, yet regrettably, assistance was denied. Hence, I kindly appeal for the refund of $29.50, an amount that I am unable to overlook. While I acknowledge potential limitations regarding the code redemption, being charged for an item I did not receive is a separate concern. Thank you for your attention. Warm regards, Liz J.

Dear Support, I am extremely disappointed with the level of customer service I have received today. I have been in contact with several representatives who have been unhelpful and it's becoming frustrating. I tried calling your customer service number this morning but was unable to get through because apparently, you are not accepting calls, which seems counterintuitive. Since there is no Live Chat option available, how am I supposed to address my issues if I can't reach anyone by phone? Moving on, I messaged your team on Twitter about my problems with signing up for Uber Eats. It's asking for a vehicle inspection, which I believe is unnecessary for Uber Eats drivers. However, the system won't let me proceed without one. Also, the background check is not going through despite numerous attempts with my SSN. I need assistance with changing my primary email and deleting an old account. I have explained these issues to your support team, but it seems like there is a communication breakdown. I provided all the required information, but they were not able to help me effectively. Please advise on how to resolve these issues promptly so I can start driving for Uber Eats.

I recently tried to use the promo code UEATUS10 for a first-time order on the app. However, even though I applied the code before placing my order as instructed, the discount didn't reflect in the final amount paid. It's frustrating to receive a code meant to attract new customers only to encounter a problem applying it. This experience makes me hesitant to continue using delivery apps due to such issues. I ended up feeling it would have been more cost-effective to drive to a restaurant myself. I would appreciate it if you could reach out to me via email or phone to address this matter further. Thank you.

Hello, I placed an order for pizzas at 6:30 p.m. However, the delivery driver, Frazer, arrived with only one pizza that was not mine. Despite his suggestion to accept it and report the issue later, I declined as I felt it was not right and wanted my correct order promptly without any additional charges. The complexities with the Uber Eats website made it challenging for me to report the problem as the system indicated my order was still on the way. After reaching out to the restaurant, they confirmed that the initial order was delivered to the wrong person who accepted it mistakenly. They prepared a new order for me, but Frazer refused to deliver it. Unfortunately, Uber Eats canceled my order automatically, and the restaurant disposed of the food. This led to further delays, hunger, and having to settle for margaritas instead of the desired pizzas when the replacement order finally arrived two hours later. The overall experience with Uber Eats left me extremely dissatisfied. I had to engage in extensive communication, including multiple calls and website interactions, to resolve the situation. I was also charged over 40 pounds for undelivered food. I kindly request a refund, an apology, and a voucher to compensate for the inconvenience, time, and disappointment caused. Lucia

I recently received an email offering a $30 discount on a delivery order, prompting me to try it out for a special occasion. After selecting the food and entering my credit card information, I thought the order was complete. It turned out there was an additional step that wasn't clear, causing a delay in submission. By the time the order went through, we had already started our special streaming event. The food arrived within the estimated time, although the driver picked it up later than when it was ready. Unfortunately, everything arrived cold, and an item my husband chose was missing. I was only offered a $5 credit for my next purchase, which is inadequate. I would like a full refund credited back to my card for the total amount of $55.22 from our order at Bellagreen - The Hill in Dallas, TX.

I ordered McDonald’s from a location 2 to 3 minutes away, but Uber Eats redirected it to a restaurant over 20 minutes away in a different state. The food arrived cold, with stale fries and missing items. This was my first and likely last time using Uber Eats. The delivery driver had to drive a long way due to the app error, so I gave her a $10 tip. I am requesting a full refund of $20 for this disappointing experience. As an over-the-road truck driver, I depend on services like this and hope for a resolution.

I placed an order with Uber Eats through Subway, and it was assigned to the driver Mohammed Saddhqi. He called to say he couldn't find my address, even after I provided directions. He claimed he couldn't reach me by phone and canceled the delivery. I called Subway, but by then they were about to close. The staff was frustrated as the food was prepared and seemingly not returned. They advised me to lodge a complaint with Uber Eats. When I questioned the driver, he blocked my number without responding. To make matters worse, I lost the discount I used, and the shop had closed by the time the issue was resolved, leaving me without my order after waiting for over an hour.