Uber EATS Customer Service Issues

Archive 147

The following are issues that customers reported to GetHuman about Uber EATS customer service, archive #147. It includes a selection of 20 issue(s) reported September 27, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My partner and I traveled to Miami for a Brazilian Jiu-Jitsu tournament. Just before our matches, we decided to order Açaí bowls from Copacabana Açaí. After waiting for over an hour, our order finally arrived. We were disappointed to find that the food did not meet our expectations. The fruit did not seem fresh and appeared to be from cans, not to mention the Açaí seemed mixed with other fruits, altering its usual composition. The actual product looked nothing like the advertised images, creating a misleading experience. Despite paying nearly $40, we couldn't even eat it. Unfortunately, the restaurant lacks any customer service contact for me to address my concerns directly. I am seeking a full refund for the subpar meal and hope they improve their menu to avoid similar disappointments for others. Hopefully, this feedback will assist in resolving this situation. The order number is c6231. Thank you.
Reported by GetHuman5305999 on Sunday, September 27, 2020 6:01 PM
My friend ordered food, it was placed very close to my address but not exactly at my address by mistake. She chose to pay by card. We called the Uber driver to specify the correct address, yet upon reaching the original, incorrect location, it showed on the app that he was only a minute away from us. We asked him to please come to our neighborhood since it was very close, and he responded rudely. However, we agreed that he would come to the gate of my neighborhood, and I would run to pick up the food so he wouldn't have to enter the neighborhood. He arrived at the gate with Esau, the delivery driver, and asked for cash since he had canceled the trip on the app and claimed I hadn't been charged on the card. The charge should have been [redacted], but I gave him [redacted] because I didn't have exact change, and he kept the extra amount. No one told him to keep it, but he took it and left, taking [redacted] instead of [redacted]. On top of that, I was indeed charged [redacted] on my card. So, I ended up spending a total of [redacted] pesos on pizza. I urgently need a refund of at least [redacted] pesos.
Reported by GetHuman-daboazul on Sunday, September 27, 2020 7:18 PM
I was charged twice by Uber Eats in one day. The receipt does not display where the overcharge occurred, but in the Uber Eats text alerts, it shows a different email address. I am seeking an immediate refund. Additionally, I need the correct email address to send a picture from my bank statement illustrating the total charge of $62 made by Uber Eats yesterday. I am not responsible for unauthorized charges. During the second order placed yesterday, my food was more than an hour late. Despite waiting outside for the delivery driver, who claimed to have already delivered my food, she later mentioned issues with her GPS. By the time the order arrived, my little brother had to be home due to a curfew. Can I please receive a refund for this entire experience?
Reported by GetHuman5306513 on Sunday, September 27, 2020 11:18 PM
Hello, my name is P. S., and I placed an order for $56.59 from the Landmark Diner on 9/28/20 around 3:52 am. Upon ordering, the estimated delivery time was 30-45 minutes, but it showed 5:45 am EST after the order was confirmed. Instead of waiting for an extended time, I promptly cancelled and had my boyfriend pick up a similar order. However, I have not received a refund yet although I cancelled almost immediately. I possess the purchase receipt from the diner. I contacted Crystal, the manager, who assured me of assistance in obtaining the refund. Thank you.
Reported by GetHuman-paysanch on Monday, September 28, 2020 9:29 PM
I recently had an experience with one of the drivers, Patty. She called me and canceled my order after I asked about adding Ranch dressing for the fries, which wasn't listed on the menu. Patty's response was aggressive, stating she doesn't handle modifications and canceled the order abruptly. This was unexpected as I didn't realize drivers don't place the orders themselves, being new to UberEats in my area. I found the interaction unprofessional, especially considering I pre-tipped for prompt service. This was only my third order through UberEats, and the experience has left me disappointed. I'm now considering switching back to other services like AugustaToGo or GrubHub, despite their slower service, because of their professionalism. I suggest UberEats conducts better screening of their drivers to avoid similar incidents in the future. -Sarah Jo
Reported by GetHuman5310206 on Monday, September 28, 2020 9:51 PM
I am currently a partner experiencing challenges with low customer satisfaction, which is affecting my online presence. Despite multiple attempts to communicate with your team, the issue persists possibly due to language barriers and other factors. I may have overlooked a previous message from your end, and I am requesting another opportunity to improve gradually. I have been persistent in reaching out for assistance and sincerely seek your support. I appreciate the positive feedback from customers that I recently discovered, although I struggle to understand English posts, which may impact my online activities. Kindly consider my request for help. Thank you.
Reported by GetHuman5311107 on Tuesday, September 29, 2020 5:04 AM
Subject: Uber Eats Order Cancellation and Refund Assistance Needed Hello Uber Eats Customer Support, I am reaching out regarding an order issue I experienced last Sunday. My name is Eric Chang, and my account is linked to this email address. For reference, my contact number is [redacted]. Shortly after placing an order, I realized I had selected the wrong item and promptly canceled the order within one minute. Despite canceling so swiftly before the restaurant began preparing my food (and before a driver was assigned), I was charged almost the full amount. Additionally, the canceled order never arrived, while a subsequent order I placed did. I have attempted to secure a refund through the app without success. I kindly request assistance in resolving this matter and would appreciate a refund, even in the form of Uber Eats credits. I have attached all relevant images and supporting documents for your review. Thank you for your attention and support in rectifying this situation. Best regards, Eric
Reported by GetHuman5313021 on Tuesday, September 29, 2020 4:26 PM
I recently noticed that I was charged for a meal I canceled shortly after ordering through Ubereats. Despite using Ubereats multiple times without issues, this time I had an incident. On September 24, [redacted], I placed an order for Osmows but canceled it a few minutes later due to the high price at my father's request. Surprisingly, I still see a charge of $42.00 on my bank account even though the order was promptly canceled. Since I didn't receive the order and canceled it almost immediately, I kindly request a refund. Please contact me at your earliest convenience to resolve this matter. - Charlaia T. Order Date: Sept 24, [redacted] - Osmows
Reported by GetHuman-charlaia on Wednesday, September 30, 2020 4:06 AM
My order's delivery time kept changing, making it challenging to plan around work. Initially allowing what I believed was enough time, the estimated time doubled, causing frustration. When I decided to cancel the order due to lateness, I couldn't reach support through the app's chat feature despite waiting for 20 minutes. This experience suggests that UberEats may not be suitable for those with fixed work schedules.
Reported by GetHuman5317767 on Wednesday, September 30, 2020 6:09 PM
I placed my order at 6:10AM on 10/1. By 7:40AM, my order had not been picked up yet. After finally getting a driver, I requested to cancel or refund the order, but the driver disconnected after a brief response. A second driver was assigned at 7:50AM (my delivery time estimated at 8:05AM), and once again, I asked for assistance but to no avail. The restaurant kindly remade the order for freshness, but due to my work schedule, I won't be home when it arrives. I kindly request a refund for this order. Despite the efforts of the restaurant and drivers, the delay was frustrating, especially considering the food would sit for hours. I would have reconsidered ordering if I knew there were issues with the drivers. The order cost $50, and it will go to waste since no one will be available to receive it.
Reported by GetHuman5320879 on Thursday, October 1, 2020 1:45 PM
I placed an order for food on 10/1/20 at IHOP. Unfortunately, I realized that I input the wrong address. Following the instructions for help, I waited for the driver, but when I tried to contact them through the app, I couldn't find the contact option. It was frustrating when the driver arrived, I explained the situation, and she claimed to be contacting support but ended up keeping my food. The customer service process needs improvement, and I am seeking a refund. I was later informed by a representative from another country that my order was canceled, yet I was still charged. The driver did not leave my food at my house, which was disappointing. It's disheartening to be charged for a meal I didn't receive. I am reconsidering using this service in the future unless this matter is resolved promptly.
Reported by GetHuman-derekpow on Thursday, October 1, 2020 4:04 PM
We ordered McDonald's on Tuesday at 6:30 PM and received the wrong order half an hour later. After being refunded for the entire amount, we placed a new order, which took an hour to be picked up by a driver. Upon calling the McDonald's, an employee informed us that our order had been waiting for an hour along with two others. When the food finally arrived, it was cold and incomplete, leading to some illness the next day. Additionally, my drink was incorrect, and I only received a refund of 12 cents when I should have been fully refunded since I did not consume it due to the mistake. I believe a partial refund is deserved considering the inconvenience caused by the delayed delivery. Thank you.
Reported by GetHuman5322703 on Thursday, October 1, 2020 8:38 PM
My debit card is no longer working with Uber and Uber Eats. I reached out to in-app customer service, but my questions remained unanswered, and my issue unresolved. The customer support responses had various names, and my request to speak with one specific individual was disregarded. I have screenshots documenting the interactions. I am unsure if a resolution is feasible and am seeking guidance on how to restore my ability to use the service. I solely rely on one Visa debit card, which previously functioned seamlessly on both apps until I encountered the error message stating that my payment method is linked to multiple Uber accounts. I do not utilize PayPal or own any additional cards. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-ruckus_g on Friday, October 2, 2020 3:10 AM
I placed an order on your website, and the status indicated my food was being prepared at 1:25 am. By 2:30 am, it still showed my order was being prepared. I attempted to contact Taco Bell but had difficulty reaching them. When I finally got through, the person on the line did not respond and just left the phone idle. I tried calling again with no success. I am very disappointed as I work the night shift, and this meal was for my dinner. I am requesting a full refund for the order detailed below: Order Summary: From Taco Bell ([redacted] Springboro Pike) - 1 Nachos BellGrande® Combo - Large Pepsi® Zero Sugar - Nachos BellGrande® - Soft Taco Supreme® - Extra Seasoned Beef - No Beans - Extra Nacho Cheese Sauce - Extra Reduced Fat Sour Cream - No Tomatoes - Pico De Gallo Total: $17.24 Jen E.
Reported by GetHuman5324055 on Friday, October 2, 2020 6:39 AM
Hello, good evening. I was looking to order, and I don't know why when I selected one of the dishes I wanted, the app suddenly said, "we are preparing your order," then it displayed, "your order is being processed and will arrive shortly." Immediately, I called the restaurant and explained that it was a mistake. I didn't want the dish alone, so I told the manager I didn't want the dish ordered and they cancelled it for me. I have been trying to contact Uber Eats to call and inform them as well. However, I see they only have phone numbers that charge a lot, so I decided not to call. Therefore, as soon as the order was sent, I called the restaurant to cancel it. I would appreciate it if they could provide a fixed or toll-free customer service phone number, as these current numbers are attracting attention from authorities and are about to disappear due to the high call charges. Thank you very much, regards.
Reported by GetHuman5326227 on Friday, October 2, 2020 6:29 PM
Dear Uber, I am writing to express my dissatisfaction with the recent policy change in the Netherlands that allows Uber delivery drivers to pick up a second order after the first one. Unfortunately, my first order arrived late and cold, which was disappointing. The delivery person cited this new policy when I raised my concerns. It is concerning that delivery drivers are being penalized with warnings and threats of account closure if they cancel a delivery due to delayed orders caused by late restaurants. This policy shift has led to delays and issues with the quality of the food, making me and other customers consider switching to alternative delivery services. The risk of a pizza order being paired with a larger order and potentially arriving in poor condition due to delays is another issue caused by this policy change. I urge Uber to reconsider this decision and address the challenges faced by both the delivery drivers and customers due to these new rules. Sincerely, (User)
Reported by GetHuman5330021 on Saturday, October 3, 2020 10:32 PM
I placed an order at 6:45 pm at Outback Steakhouse in Colorado Springs. The tracking initially indicated a delivery by 7:30 pm, but the latest stated 7:55 pm. The driver encountered delays, arriving 15 minutes late despite being very close initially, driving in circles. The expected delivery time kept changing, first to 7:45 pm, then eventually 8:00 pm. When the driver signaled arrival, he was down the street in front of the wrong house. After guiding him, I retrieved the food, which had turned ice cold. This was not a cheap order, and it arrived well beyond the latest expected time. Can you assist me with obtaining a refund for this order placed through a third-party delivery service? The check number on the receipt is [redacted]. Thank you for your help in this matter.
Reported by GetHuman5330394 on Sunday, October 4, 2020 2:41 AM
I encountered an issue with the promo code "HUNGRYOFFER" not being applied to my recent order last night. Despite receiving it via email with the instructions, I was charged full price for my purchase. To rectify this situation, I kindly request the opportunity to successfully apply the promo code to my account, as I am currently unable to do so. Upon trying to use the code, I keep receiving the error message, "Oops, looks like you are ineligible to use this promo code." I would appreciate prompt assistance in resolving this matter. Thank you, J. Shaw
Reported by GetHuman1922098 on Sunday, October 4, 2020 8:37 AM
I ordered Subway on Uber Eats using a £10 promo code, but my card was charged the full amount as I couldn't apply the code before the order went through. My partner successfully used the promo code but didn't proceed to avoid double charges. The restaurant accepted my order, so a refund wasn't possible. We've agreed for the original order to be delivered. Can I still get the £10 discount, maybe as a refund on my card? I can provide any needed details. Thank you.
Reported by GetHuman5333491 on Monday, October 5, 2020 9:22 AM
Yesterday, I placed an order on Uber Eats for KFC, but unfortunately, the driver took a wrong turn which extended the delivery time by about 10 minutes. Additionally, he had another drop-off, causing a delay, and the food arrived cold with missing items. I reached out to Uber Eats through the app for help, but didn't receive any assistance. I am requesting a full refund due to the cold food and missing items.
Reported by GetHuman5350365 on Friday, October 9, 2020 4:07 PM

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