I just had one of your drivers named Patty call me, CURSE AT ME, and cancel my order bc...
GetHuman5310206's Problem With an Order issue with UberEATS from September 2020
3 views | 25407 similar | 0 following
Help with my UberEATS issue
First: share to improve GetHuman5310206's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5310206's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman5310206 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman5310206 may need:
Name, Email address, and Phone number
The issue in GetHuman5310206's own words
I just had one of your drivers named Patty call me, CURSE AT ME, and cancel my order bc I sent a text message asking if she could make sure there is Ranch dressing for the french fries bc it wasn't an option on the menu. She called me said something to the effect of "When i pick up an order it is already done. I have nothing to do with adding things to an order. I am cancelling your order bc i don't have to deal with this ********."* That's fine...ranch isn't that big of a deal. I had no idea, that the driver didn't physically call in the order like the other food delivery services, as we are new to using UberEats in our area.* I didn't even get to respond to tell her such bc she just hung up on me. I legit answered the phone and she went postal. Being this is only our *rd order ever with UberEats, I'm livid. This is definitely not the way to do business, especially when I pre-tip on an order to ensure swift delivery. I will most definitely be considering cancelling the uber pass and going back to AugustaToGo or GrubHub, although they are slower in service, they've always been extremely professional and helpful. You may want to screen your drivers a little better..**Sarah Jo
GetHuman5310206 did not yet indicate what UberEATS should do to make this right.
I have an issue with UberEATS too
How GetHuman5310206 fixed the problem
We are waiting for GetHuman5310206 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UberEATS customer problems.