I just had one of your drivers named Patty call me, CURSE AT ME, and cancel my order bc...

GetHuman5310206's Problem With an Order issue with UberEATS from September 2020

3 views | 25407 similar | 0 following
Help with my UberEATS issue
First: share to improve GetHuman5310206's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5310206's next move: talk to UberEATS when they open.
UberEATS's call center is closed now. We will send GetHuman5310206 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman5310206 may need:
Name, Email address, and Phone number
The issue in GetHuman5310206's own words
I just had one of your drivers named Patty call me, CURSE AT ME, and cancel my order bc I sent a text message asking if she could make sure there is Ranch dressing for the french fries bc it wasn't an option on the menu. She called me said something to the effect of "When i pick up an order it is already done. I have nothing to do with adding things to an order. I am cancelling your order bc i don't have to deal with this ********."* That's fine...ranch isn't that big of a deal. I had no idea, that the driver didn't physically call in the order like the other food delivery services, as we are new to using UberEats in our area.* I didn't even get to respond to tell her such bc she just hung up on me. I legit answered the phone and she went postal. Being this is only our *rd order ever with UberEats, I'm livid. This is definitely not the way to do business, especially when I pre-tip on an order to ensure swift delivery. I will most definitely be considering cancelling the uber pass and going back to AugustaToGo or GrubHub, although they are slower in service, they've always been extremely professional and helpful. You may want to screen your drivers a little better..**Sarah Jo

GetHuman5310206 did not yet indicate what UberEATS should do to make this right.

How GetHuman5310206 fixed the problem

We are waiting for GetHuman5310206 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get UberEATS's attention and get better help faster. Tap below to get started.
Having UberEATS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5310206 fixes it.
This email address isn't valid

UberEATS

Problem With an Order issue
Reported by GetHuman5310206
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25407 others
0 customers following this

Timeline

GetHuman5310206 started working on this issue
Sep 28th, 2020 9:51pm