I ordered a meal from Uber Eats on Sept. **, as I have many times before. After waitin...

GetHuman-bradphe's Refund issue with UberEATS from September 2020

Help with my UberEATS issue
Before contacting them, items GetHuman-bradphe may need:
Name, Email address, and Phone number
Top Tip from another customer
Unless the fine print of the Living Social coupon says anything else, users are able to get a refund within 14 days of the purchase.
The issue in GetHuman-bradphe's own words
I ordered a meal from Uber Eats on Sept. **, as I have many times before. After waiting what seemed to be a long time, I looked at the Uber Eats app tracking and found the driver was driving away from my house. I called him and he said the address he was given for delivery was A Panda Express many miles from my house. By this time, the meal was ** to ** minutes old. I asked the driver to deliver the meal to my correct address. He said he had other orders he had to deliver first and said my order would be very cold. He suggested that he could cancel the order* and I would be refunded. I agreed. Later I was contacted by Uber Eats and told they would not refund me. I tried to explain what happened but they refused to refund. **I was then emailed a receipt for a prior order that shoed it was delivered to Panda Express. I am not sure why this was sent to me. In any event, that receipt is either incorrect or bogus. The receipt shows that the order was picked up from Panda Express, and delivered to the same Panda Express. The order it references was in fact delivered to my correct address. Clearly there is something wrong with the way you handle my account, and do not want to subsidize your mistakes. I can provide several receipts that show deliveries to my correct delivery address. **I will be contacting my bank to dispute this charge as soon as it posts. If this issue is not resolved in my favor, I will not be using Uber or Uber Eats in the future. I also feel I should warn others about this experience and will be posting this to several social media platforms.

GetHuman-bradphe did not yet indicate what UberEATS should do to make this right.

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UberEATS

Refund issue
Reported by GetHuman-bradphe
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 25555 others
0 customers following this

Timeline

GetHuman-bradphe started working on this issue
Sep 26th, 2020 9:45pm
GetHuman-bradphe indicated the issue is not fixed yet.
Sep 29th, 2020 5:02pm
GetHuman-bradphe shared this issue with followers on Twitter
Sep 29th, 2020 5:04pm

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