Uber EATS Customer Service Issues

I had arranged for a delivery at a specific time, but the app processed it immediately. I tried to cancel through the app to no avail. I successfully canceled directly with the store before they started my order. Finally, the app allowed cancellation, but now it's charging a nearly full order amount as a cancellation fee. This situation is solely Uber Eats' and the app's fault. I demand a full refund of the cancellation fee. I've wasted so much time addressing this issue today and will have to fetch my order in person as trust in the service is lost. Uber Eats should offer a customer service phone line for quicker issue resolution. Today's experience has left me unimpressed, and I may consider leaving Uber altogether if this matter isn't resolved promptly and appropriately.

I purchased 2 Extra Large coffees and 2 Large coffees, but I only received the 2 Large coffees. I find it frustrating that I paid $21 for 4 cups of coffee and didn't receive what I ordered. It's disappointing that contacting you by phone is difficult, making it hard to resolve the issue promptly. I hope this message reaches you soon so that we can address this. I would appreciate a refund for the entire order due to the inconvenience this has caused.

I encountered an issue with an Uber Eats driver in O'Fallon, MO [redacted]. The driver, a white female in a white Tesla with Missouri license plate RCT SHP, engaged in aggressive and reckless behavior on the road. At a stoplight with a speed limit of 35 MPH, she approached me at a high speed, nearly causing an accident. Despite my attempt to calmly drive, she continued to drive erratically, even attempting to provoke a collision by braking suddenly. The incident escalated when she followed me to my driveway, where she verbally abused me. When I confronted her, she displayed unprofessionalism and hostility, making explicit gestures and driving off after the altercation. I have footage of the incident recorded on my Ring Security Cam for reference.

On August 27 at 5:59 p.m., I placed an order with Uber Eats for a Subway delivery. However, the items delivered were incorrect. The driver mentioned contacting Subway directly, but Subway confirmed they had prepared the correct order and it was picked up by the driver. Despite reaching out through the app for help and sending several emails, my refund is only £6.29 out of the £25.12 spent. I require the full refund to be credited back to my account ending in [redacted] as soon as possible. If this issue is not resolved promptly, I will escalate the matter further.

I have been waiting for over an hour and a half for my order under Taylor Blocker. The order number is 3ED3C. Several Uber drivers have accepted and then canceled my order once they reach the restaurant. I attempted to cancel the order myself, but due to the constant acceptances and rejections, the app won't allow it. Trying to contact customer support resulted in being hung up on. This is frustrating as this is a significant order. I placed the order at 5:10, marked it as a priority, and yet, almost two hours later, my food is still at the restaurant. It feels like it may take forever for the driver to actually deliver it. I expect a full refund for this inconvenience. If this issue is not addressed promptly, I will be discontinuing all my Uber subscriptions, despite being a loyal member.

Order 1E3CC: The delivery driver spilled the lemonade and placed the 2 poke bowls back in their containers after dropping them on the street. When I declined the order due to what I witnessed, she left the damaged bag at my door, without giving me a chance to address the issue while wearing a mask. She also left without wearing one herself and quickly closed the delivery on the app, preventing me from requesting a refund promptly. I have contacted Pokawa Louise in Brussels, the restaurant involved, to inform them of the situation. I am seeking a refund and request that you note the poor service provided by the delivery partner, whose name I did not catch. Thank you. Best regards, Gaia

I placed an order with Uber Eats on August 8, [redacted] for a delivery from Ricky Bakery #4. Upon tracking the delivery to my Apartment Complex, I received a confirmation that my order had been delivered successfully, even though it was not. After contacting Uber for a refund, I now face an issue trying to place new orders as I am told I owe $3.84 for the order that went missing. I have made multiple unsuccessful attempts to resolve this. I have been a loyal customer and have had better experiences with Grub Hub and Door Dash, who have not made any mistakes. I expect this matter to be resolved promptly and for the charge to be removed from my account. If Uber is unwilling to address this effectively, I will take my business elsewhere.

I recently ordered from McDonald's using your delivery service. The order included 2 apple pies, 2 cherry cream pies, and a medium chocolate shake. Unfortunately, the driver informed me they couldn't provide the chocolate shake, so I requested a refund, which I thought was arranged. However, upon delivery, I was told there would be no refund. Despite this, I accepted it and moved on. When I checked the bag, only 2 out of the 4 pies were included, leaving one of my friends without anything to eat. It's disappointing to pay $15 but receive only a portion of my order. This experience reflects poorly on your customer service, suggesting that the company values keeping money over providing the full order. This situation should be addressed, as it feels unjust and leaves a negative impression of the service.

I ordered from Uber Eats on August 8th for Ricky Bakery #4. The app showed my order was ready, but it was delivered to the wrong address. Despite receiving a refund, Uber claimed I owed $3.84 for a tip on the undelivered order. I refuse to pay a tip for a mistake made by the driver. I order from Uber frequently, but I'm considering switching to Grub Hub and Door Dash as I've spent about $[redacted] since the incident. Uber needs to remove the charge if they want to keep my business. The service quality has declined with impolite drivers and disregard for directions. If Uber doesn't address this issue, I'm content with not using their service anymore.

Hello team, I am contacting you regarding two unauthorized orders on my account that I did not make. The first order was for $17.94 and the second was for $22.34. This has happened before, and despite my previous complaints, I have not received a response or resolution. I am very disappointed with the lack of support from customer service in addressing payment issues. Please refund the total amount as soon as possible. If you require proof, I can provide account and transaction details. Kindly email me promptly to initiate the refund process. Thank you for your attention to this matter. My contact email is [redacted].

I'm writing to address multiple recent orders and the declining service standards at UberEats. Lately, my orders have encountered significant issues, and it appears they opt for refunds rather than investigating the root cause. Unfortunately, as more problems arise, they seem to suspect misuse on my end. Many of their delivery partners disregard Covid-19 distancing measures, fail to follow directions correctly, and ring doorbells past 3 AM. Moreover, some drivers fail to deliver my order and falsely mark it as complete. Today, a driver chose not to deliver my order, leading to a charge. Despite my request for a refund due to non-delivery, support declined, citing community guidelines. In another instance, after contacting the restaurant regarding dietary concerns and being advised to cancel by them, UberEats still charged me. When seeking assistance, they deflect responsibility. I am a frequent user, especially during lockdown, but their treatment of customers leaves much to be desired.

I had a disappointing experience with my order from Flash Taco (#A5804). After providing feedback on UberEats, I expressed dissatisfaction with the food quality, taste, and temperature. The lack of follow-up information post-feedback submission was frustrating, as I was not given details on how Uber Eats would address my concerns. Attempts to reach Customer Support were unsuccessful. I paid over $90 for a meal that was not worth the expense. As a loyal Uber Eats customer, I believe this issue requires resolution. Thank you, Dave Scheele I am requesting a refund for the cost of this order.

I placed an order on the 3rd of September. I received a call stating they couldn't fulfill the order due to my request to exclude MSG as the sauce was pre-made. I asked them to cancel it, and now I'm confused as to why I wouldn't receive a full refund. Even though I canceled after preparation started, the inability to accommodate my MSG request should not affect the refund. If they already knew they couldn't process my order, the timing of my cancellation shouldn't be an issue.

I placed an order at Ben Thai Cafe on September 3rd. Shortly after, I received a call informing me they couldn't proceed with my order due to my request for no MSG, which is already in their pre-made food. I requested to cancel my order. The issue is, I was not refunded the full amount. I was charged for service fees, delivery fees, and other extras despite the cancellation. I believe that canceling after the restaurant started preparing the order should not affect my refund, as they couldn't fulfill it regardless. I am seeking a refund of $41.34 instead of $29.84.

I'm experiencing frustration with my Uber Eats driver account being put on hold without any valid reason after following all guidelines for almost 8 months. Uber's lack of responsiveness and poor customer service is resulting in financial losses for me as they fail to provide compensation for their errors. The communication channels provided are unhelpful, with delayed responses and difficulties in understanding basic inquiries due to language barriers. I feel ignored and discouraged by the lack of support from both customer service representatives and managers. As a dedicated driver, I rely on this job for income, especially during busy weekends like Fridays, Saturdays, and Sundays, where the hold placed on my account is affecting my earnings. It's disheartening not to receive the necessary assistance and compensation for the inconvenience caused.

My partner and I ordered food last night and experienced a delivery issue with our Uber driver. Despite the driver being 30 minutes late and seemingly stationary for 20 minutes, our food was marked as delivered without actually being received. Communication attempts with the driver and the restaurant were unsuccessful as the responsibility was shifted to Uber Eats. When trying to contact Uber for a refund, I was told it had been over 48 hours since my order, even though it was placed last night at 19:35, with evidence to support this. Seeking assistance has been challenging as I was disconnected when told it wasn't an active order, leaving me feeling frustrated and cheated. I am hopeful for a prompt resolution to this matter.

My son accidentally ordered the wrong amount of burgers from Wendy’s, he realized the mistake as soon as he saw the total and promptly cancelled the order. However, the app indicated that the order was already being prepared and charged $37 to my card without delivering any food. I find this process unfair as the order should not have been charged if it was cancelled immediately. I am requesting a refund for the $29 for the food and additional charges for the driver as no delivery was made. If a refund is not possible, I suggest delivering the food to avoid wastage. This situation is disappointing and needs to be addressed promptly.

I allowed my son to place an order from Wendy's using Uber Eats. Shortly after ordering, he realized he had mistakenly ordered too many sandwiches. Despite attempting to cancel the order promptly, the app allowed the cancellation but informed us that the food was already being prepared. The order was canceled, yet my card was still charged $29 for the food and $37 in total when factoring in the delivery fee. I am frustrated as I did not receive a refund for the food that was prepared but not delivered. In the past, my son has used Uber Eats without issues, but this experience has left me dissatisfied. I believe that if an order cannot be canceled, the customer should still receive the food they paid for. I am requesting a refund for the unauthorized charge on my card. You can reach me at my email, [redacted]

I am unsure if my food order is correct. I ordered 4 souvlakis with instructions for 1, but my receipt does not clarify if I received 4 or 5. I attempted to contact the restaurant through Uber Eats, but only the location was provided without any contact information. The delivery experience was frustrating as the driver kept changing, with two of them appearing to make other deliveries in London Bridge before reaching Brixton for my order. After waiting 1.5 hours, I tried to cancel my order due to the delays, but the app repeatedly shut me out. I finally received my food 2 hours later, which was cold, and the service was disappointing. I am hoping for a full refund given the circumstances and suggest adding a chat function for order modifications to improve customer experience.

I ordered from Panda Express. I got a plate with chow mein, super greens, broccoli beef, and orange chicken, along with a side of rangoons. However, I received two identical orders of everything. It's just me and my dog here, so we would have to eat this for two weeks straight to finish it all. Even the ticket shows two different order numbers. I'm not sure if it was my mistake or an app error. I'm a loyal customer and usually prefer Panda Express, but I'd appreciate a refund for the extra plate. I tried reaching out through the app for help, but it said it was too late. I only realized the double charge today, and it's really affecting my budget.