Uber EATS Customer Service Issues

Hello, I am contacting you regarding my recent order in Brisbane at Taj Kebabs & Burgers located at 44 Petrie Terrace, Queensland [redacted]. The order was placed on 07/07/[redacted] at 22:28 AEST with the order number #A852F. I provided clear instructions to the driver, Yula, about my location due to COVID-19 restrictions which prevent me from leaving the hotel. Despite my detailed directions and explanations, Yula seemed unable to locate the correct entrance and mentioned she couldn't park where I was. After multiple attempts to guide her, she canceled the order and charged me $20.98 AUS. I kindly request a refund for this inconvenience as I spent approximately 20 minutes in the lobby trying to assist the driver. I hope to hear back from you soon regarding this matter. Thank you, Adrian B.

I made an order with UberEats on June 19, [redacted] at Wild Wings (Waterloo East). One order was incorrect, and two portions of Chippers were undercooked and not edible. I reported these issues with photos right away through the app, seeking a prompt resolution to enjoy my meal. However, the responses from Uber Support have been disappointing. Despite promises of refunds and resolution, nothing has been done, and now I am being told it's too late to address the matter as it's been over 7 days since the order due to their delayed responses. I have diligently followed up with UberEats support from June 19 to July 7, detailing the lack of proper resolution to my concerns. Unfortunately, I have only received generic responses reiterating the 7-day policy. Despite my efforts, I have not received the promised refund or satisfactory assistance. I have requested for my complaint to be escalated and for a senior customer support representative to contact me urgently. Regrettably, the responses continue to be automated and unhelpful. Any advice on how to proceed would be greatly appreciated. Thank you, Lisa Y.

I attempted to place an order for delivery, but mistakenly selected pickup. Realizing the error, I promptly cancelled the order within 3 minutes to change it to delivery. Despite the restaurant confirming they had not received or accepted my order, UberEats charged me $49.50 as a "penalty fee" for the cancellation. UberEats' website clearly states a refund can be guaranteed as long as the order is cancelled before the restaurant accepts it, which was the case for me. Unfortunately, contacting UberEats for assistance proved challenging as there is no available representative to address the issue promptly. This situation could have easily been resolved with better customer service options. Paying such a high penalty fee for a simple mistake is unfair, especially when the restaurant hadn't even started preparing the order within the 3-minute timeframe. It's disappointing that a simple treat turned into an expensive inconvenience.

I placed an order online, but it didn't process, so I attempted a second time. After contacting Domino's in Tugun, I discovered they do not deliver to my area ([redacted]). I have been charged $64 twice for the failed orders. Will this amount be refunded automatically, and if so, when can I expect the refund? Or should I reach out to Uber Eats for assistance with the refund process? The delivery was supposed to be from Domino's in Tugun to 38 Tierney Drive, Currumbin Waters [redacted].

Four nights ago, my order was messed up. Not only did I not have the $6.60 promotion for the ice cream, but my order was also incorrect. It was missing the spinach dip and half of the order, for which I was never reimbursed. The total was nearly $30, but it was not right. Today, when I ordered again, the delivery person cancelled my order without waiting. This has happened twice now with Uber Eats. At this point, I haven't received any of the food I ordered. I've been waiting for days to be reimbursed for the first order, and despite that, the situation has not been resolved. Now, with the second order issue, I need a refund immediately. I've already waited for days regarding the first order, and then the same issue occurred.

Order #4A9F7 I encountered an issue with my order, specifically with the meal I received. I ordered a quarter pounder with cheese meal, medium fry, and a Large Orange Fruitopia, but I was given a quarter pounder meal, medium fry, and a Large Strawberry Fruitopia instead. Unfortunately, I do not like Strawberry Fruitopia, so it was a disappointment. Upon contacting customer service, I was refunded $0.37. However, the refund seems to be based on the cost of upsizing the drink rather than the entire drink itself. I discarded the Strawberry Fruitopia as nobody in my household drinks it. Despite my attempts to clarify the issue, I received multiple emails stating I have been refunded $0.37 without addressing the core problem. I am frustrated by the lack of attention to my concern and urge for a proper resolution. I hope for a thorough review of my complaint and a suitable response. Thank you, Jon W.

I am trying to order food, but I am unable to proceed because my account is requesting payment for an outstanding debt. I would like to settle the balance, however, it's unclear what I am being charged for and the app does not provide an option to pay using Ubercash. Despite having funds in my account, I am unable to utilize them to resolve this unexpected debt, leaving me unable to place a food order.

I placed an order with McDonald's through the Uber Eats app. The delivery driver called me, stating he was at the hotel I was staying at and asked if I wanted the food delivered to my room or if I could come down to get it. I chose delivery to my room, but unfortunately, I never received the order. I even checked with the front desk, but they didn't have it either. I received a text message stating that $22.75 was pending and a $3.41 tip was approved. I kindly request a full refund for the order. Thank you in advance. - J. Figueroa

A delivery driver from UberEats arrived at the Guest Services desk at the entrance of Emory University Hospital Tower in Atlanta, GA, around 3:30 p.m. He was approximately 6'2" tall with reddish-brown hair. Although I didn't catch his name, he displayed rude and insulting behavior during the delivery. As a Guest Services Associate, I work next to a staff member who screens visitors for COVID-19 symptoms and ensures hospital policies are followed. Due to the pandemic, visitors are not permitted in patient rooms. The driver insisted on going upstairs to deliver the food directly to the patient, despite our safety regulations. Throughout the encounter, he was loud and disrespectful, talking loudly on his cell phone. After explaining that he needed to wait for a nurse to collect the order, he expressed impatience and mentioned he had other deliveries to make. Despite my attempts to explain the hospital's procedures, he left the package on the floor before departing in haste. Just as he left, a nurse arrived to retrieve the food for the patient. His parting words advised me to look up the meaning of "hospitality" on the internet.

I ordered food that took nearly two hours to arrive. By the time the driver delivered it, the food was soggy and inedible. Seeking help from UberEats customer service for a $16 refund, I was only offered a $5 credit, which I found unacceptable. Threatening to escalate the issue to corporate, I was met with silence. Disappointed by the lack of assistance, I've decided to switch to GrubHub for future orders. It's unfortunate to see a large company prioritize $16 over customer satisfaction. I plan to share my experience in online reviews to warn others, especially during these challenging times.

Hello, I recently received my order from Tim Hortons, and unfortunately, $15 worth of food is missing. This has been a recurring issue as items are frequently left out of our orders. I have tried to get a refund for the missing items, but it seems to be a problem when asking for reimbursement for the items not received. It's frustrating to be told that I can no longer order or seek refunds for missing items that I did not forget, but were actually missing from the restaurant's end. Despite my love for using UberEats, this situation has become unbearable, causing me to lose money on items that were never delivered. I kindly request assistance in resolving this matter promptly. Thank you.

I hope you are well. I am reaching out regarding some issues I am having with the app. I tried to report the problem through the app but found limited options, so I contacted support and was advised to email you. I recently signed up for the plus card and had a delivery order from Fishbones in Heathrow, FL at 3:27 PM on July 11. However, the restaurant would not accept orders until 4:00 PM. I contacted the customer to decide whether to cancel or wait, but the app only offered a cancel option that could affect my rating, so I chose to wait. The trip total was 58 minutes and 46 seconds, and I believe I should be compensated for the delay. Additionally, I encountered an issue with a surge charge of $5.25 that was not fully reflected in the app. Despite showing $5.00, the remaining $0.25 was not added to my next trip as expected. I will provide screenshots for reference. It seems like there may be a glitch in the app, and I would appreciate your help in resolving these matters.

Hello, I would like to request the closure of our account with UberEats. Our restaurant shows as open on the app even though we stopped using it over a year ago. Customers are still placing orders, causing issues. Please remove us from the system promptly. I am Alexandra, the manager of Sami's Restaurant in Hendon. You can reach me at [redacted] for further assistance. Thank you.

I am Damon McEnaney. I noticed three unauthorized charges on my checking account from Uber Eats on July 10 for $[redacted].80, July 8 for $52.47, and July 6 for $40. I have not used Uber Eats before nor do I have an account with you. I have informed my bank and provided them with the transaction references. I need your help to trace where these charges were made. My bank mentioned that my account number is stored in your system, which worries me. I tried reaching your customer service but was unable to speak to anyone. Your prompt assistance in resolving this matter is appreciated.

On July 13, [redacted], I placed an order at Okawa Steak House in Bend, Oregon. I ordered around 11:00am. By 12:00pm, I was informed the order was ready but no driver was available for delivery. Concerned about the quality of the food, especially since sushi is raw, I tried to cancel the order but faced high cancellation charges. Unfortunately, there was no phone customer service available through UberEats to assist me. The delivery was delayed, and my food arrived one hour and 45 minutes after it was prepared, according to the app. By then, it was no longer safe to eat and had to be discarded. Despite reaching out via email several times, I have yet to receive a response. I am not seeking a small credit; I am requesting a full refund on my payment card. Your service did not meet my expectations, and I am prepared to escalate this matter if necessary. I expect a resolution promptly with the help of one dedicated customer service representative. Please address this issue without further delay.

I have had multiple disappointing experiences ordering from Slate. A driver mentioned the new White Glove Service, which has been a nightmare. Consequently, I decided to cancel my Uber Eats Pass and switch to DoorDash. If you check my account, you'll see we usually spend over $[redacted] weekly. Recently, I ordered a shrimp salad for nearly $20, but received a small side salad with no shrimp. I attempted to request a refund through the app but was unable to due to this problematic White Glove Service. The meal was also delivered significantly late, about 30 minutes past Uber's latest estimated time. The extended process with the white glove service - waiting for the driver to place the order, then waiting for food preparation and delivery - adds unnecessary time and leads to errors. In short, I am requesting a refund for the shrimp salad from Slate. Please consider disabling the white glove service as it causes delays and mistakes, making the whole experience frustrating and costly.

I am extremely frustrated with the recent mix-up in my food delivery order through Uber Eats. Despite providing the correct address, there was a spelling error along the way with the street name, leading to the food being delivered to the wrong location. The delivery person, mistakenly dropping off the order at 1 Selby instead of the accurate address at 1 Sileby, made matters worse. Due to this error, the person at 1 Selby had to return the package, and since the delivery was marked as completed, they couldn't contact us directly. This situation was only resolved after we personally went to the wrong address to investigate. The absence of a direct phone line for customer service further complicated the matter. As a result of this experience, we have decided to switch to using Grubhub for our future food delivery needs due to their accuracy in previous orders. If Uber Eats cannot ensure accurate and reliable deliveries, we will have no choice but to permanently switch to alternatives like Lyft for all our transportation needs.

Hello, I recently tried to send photos of my ID card to Uber but kept receiving messages stating that my documents were rejected. I am currently a student residing at the University of Mons. I kindly request your assistance in resolving this issue. If possible, I would appreciate if you could arrange a meeting at your office as well. Best regards.

I have ordered from Uber Eats several times opting for contactless delivery at my flat door due to COVID restrictions. Every driver has followed the instructions until now. This time, the driver asked me to come down to collect the food despite my request to leave it at the door. He claimed there was no parking, but there is ample space where other drivers park. I cannot go outside due to COVID, and I am disappointed by his attitude. I request a refund of £11.17 for the undelivered order. The conversation with the driver is on the Uber app. I expect a proper investigation and my money refunded. This experience was frustrating, and I hope for better service in the future.

Approximately 3 and a half to 4 months ago, I attempted to order food but was informed of an outstanding $10.45 Uber rides bill that I had not been notified about. After promptly paying, I tried to order again but encountered issues. Despite assurances, I remained unable to order food. I purchased a $25 Uber cash card, added it, but still faced restrictions. I was later informed of being restricted from using Uber Eats without explanation. Attempts to use the $25 for Uber rides were also unsuccessful. Multiple messages regarding this issue have gone unanswered for over a month. The lack of response and poor customer service from Uber has frustrated me. I demand either the ability to use my $25 credit or a refund promptly. Uber's handling of this situation and lack of professionalism is unacceptable.