Uber EATS Customer Service Issues

I ordered from a Chinese takeaway on Uber Eats on Wednesday, June 10th, just before 7 p.m. I had trouble placing the order initially because my payment couldn't be authorized. After multiple attempts, I finally succeeded in placing the order and received my food. However, later that night, I discovered that I had two receipts for the same order and had been charged twice, even though I only received one order. I contacted Uber support, but they have been unhelpful so far. Initially, they claimed I couldn't get a refund because the restaurant had prepared two orders (which they hadn't). After a second message, they stated they couldn't assist because the order was over 48 hours old.

On June 18, [redacted], I received an email from my bank regarding a $2.09 charge on my credit card from UBER EATS, which I did not authorize. Unable to speak to anyone, I resorted to using their chat option, which directed me to a website prompting me to enter my credit card information for a service signup, which I do not wish to do. I seek resolution by either receiving a $2.09 credit back to my credit card or a check for the same amount. After discussing this with my granddaughter, we find the charge suspiciously low, especially compared to typical delivery fees. You can contact me at [redacted] I kindly request the $2.09 credit to be refunded to my card or a check issued. Thank you for your assistance in resolving this matter.

I have a complaint about my recent order with Rally's which was cancelled after being picked up. The driver, Amanda, claimed she couldn't find my house, but this was right after the order was picked up. I'm frustrated with the vague explanation and disappointed in the service. I waited an hour without any prior issues. A $5 credit doesn't make up for the inconvenience caused to me and four others who were expecting food before a flight. I live in a location that's easy to find, and the situation could have been avoided. I believe a better explanation and compensation are warranted for the time wasted. Eating subpar airport food now due to this delivery failure is not acceptable. I urge for a more satisfactory resolution than just a $5 credit.

Hello, I placed an Uber Eats order on 6/21 around 1 a.m. The delivery time kept getting delayed, and after contacting the Icebar Lounge restaurant, they explained the issue was due to a lack of available drivers. They suggested I reach out to Uber Eats to cancel the order. However, when I tried calling at 2:49 a.m., I was unable to get through. The restaurant advised me to cancel as they were closing at 3 a.m. and wouldn't be able to fulfill my order. I was charged for the undelivered food, and I would like a refund as it was beyond my control that the delivery couldn't be made before the restaurant closed. I have been a loyal Uber Eats customer, but this experience is unacceptable. I appreciate your assistance in resolving this matter. Thank you.

I placed an order at Pho Factory in Pearlridge, Hawaii, at 12:20. Initially, the delivery time was set between 12:50-1:15. However, by 1:15, the app displayed that SETH appreciates my tip but still showed my order as being prepared for delivery. After calling twice and explaining that I hadn’t received my order and inquiring if the delivery had left, the person who answered seemed confused and claimed there was no Uber order. This left me uncertain if my order was even made. During the second call, when I repeated my question, the response was, “I’m sorry, I don’t speak English,” leaving me feeling helpless. Returning to the app, it indicated the delivery was on its way, with the order time adjusted to 1:20-1:40. By 2:00, with no update, I reached out again only to be promised a callback by the manager. After this call, I was informed that my order was at the restaurant, but no one had come to deliver it. It's been 2 hours since placing my order, and given the circumstances, I no longer wish to receive the food. I am requesting a refund due to the lack of delivery and poor customer service. Thank you.

Good morning, I placed an order through Uber yesterday at Encore Simonis for [redacted].95 euros. When the order arrived, the receipt showed [redacted] euros, while Uber charged me [redacted] euros. Two dishes were missing, and the delivery was a bit chaotic due to a bicycle mix-up. I understand mistakes can happen, but for such a large order, attention to detail is crucial. I've ordered from you via Uber before, and issues often occur, but this time it was significant enough for me to reach out. This order was special to me as I was celebrating my birthday, so the discrepancy was disappointing. I have attached some photos for reference. I hope we can resolve this matter. Best regards, Maaike L.

I placed an order for breakfast from McDonald’s. The app showed that it was being prepared for over an hour, but no one ever picked it up. When I canceled because I couldn't wait any longer due to work, I was charged $25. I've canceled orders before when my fault, paid the fee, but this time I shouldn't be charged for a long wait with no pickup scheduled. I need the refund back in my account. I get there's a storm, but I should not be penalized. Not having a pickup person available should be communicated clearly. I have a busy schedule with multiple jobs, so this is frustrating.

I forgot to update my delivery address from home to work, resulting in an unsuccessful delivery attempt and being charged. Unable to contact the driver for a correction, I canceled and placed a new order. Unfortunately, the new order has also been charged, but the food hasn't been picked up from Chipotle after 90 minutes. This delay and double charge are frustrating. I request a refund for both orders as this experience with your food delivery service has been extremely disappointing. I would appreciate a prompt resolution. Additionally, it would be helpful to have easier access to customer support for future assistance.

I have been encountering difficulties when placing orders on Uber Eats due to an error message indicating an issue with my billing information. Despite having a functional debit card linked to my account, the orders are not going through, resulting in the error message. I have attempted to make purchases on multiple occasions, but the transactions have been unsuccessful, with only $1 charges being made and then reversed by Uber Eats. I have confirmed with my employer, who provided funds for us to use on Uber Eats, that there are no issues on their end. They have verified my account status and have assured me that everything is in order. Despite deleting and reinstalling the app, the problem persists. I would appreciate any assistance in resolving this issue promptly.

Hi Cherry, I'm sorry to hear your Uber Eats order didn't reach you. This isn't the service standard we aim to provide. I've taken care of refunding the full $19.31 cost of your order. The refund will show up on your bank statement in 3-5 business days, and you'll receive an updated receipt. I've made a note of this incident for investigation to prevent future occurrences. We are reviewing all aspects of this situation to provide feedback to Uber, the restaurant, and the delivery person to enhance our service and food quality. Thank you for your understanding.

On June 19th, I ordered a pepperoni pizza from Pizza Hut through Uber Eats. Upon opening the pizza box after delivery, I found the pizza completely compressed, as if it had been mishandled during transportation. If I had ordered directly from Pizza Hut, I would have paid a lower delivery fee, not been prompted for a tip, and the pizza would have arrived in better condition, as the restaurant would be more careful. Unfortunately, this experience has deterred me from ordering pizza through Uber Eats in the future. Depending on the resolution of this issue, I may avoid using Uber Eats for any future orders. I am requesting, at minimum, a full refund. Thank you.

Hi there, I would like to raise an issue with my recent order on your app. My order number is #8E092. I placed an order at Etno cafe in Galeria Mlociny and unfortunately, one item - "bajgiel z pasta jajeczna" was missing from my delivery even though I was charged for it. As a result, I had to reorder it and pay for both the item and the delivery all over again. After reaching out to customer support, I was informed that I request refunds too frequently. Could you please clarify when my last refund request was made? If a restaurant fails to fulfill an order, should the customer bear the cost? The previous response from customer support was not satisfactory, and I am now seeking a refund for the order and delivery costs as I have essentially paid twice for the same item. Customers should not bear the brunt of such errors, as it is detrimental to the service provided.

Good afternoon Team Uber Eats, I am Mr. Arjun Baral from Sushito Sushi. We are eager to receive updates on our partnership with Uber Eats. Our team has been waiting for the finalization of the process, which is causing a significant loss in business for our restaurant since the Uber Eats app suspension on June 17th. We kindly request your team to expedite the completion of the process. Please inform me if any documents are required from our end. Thank you for considering our request. Warm regards, Mr. Arjun Baral Sushito Sushi & Team

My boyfriend and I each ordered separate meals on Uber Eats, but the same driver delivered both orders. Unfortunately, when I checked my bag, I only found my boyfriend's meal. Uber Eats notified me that my order had been delivered, but I received nothing. Despite reaching out to Uber Eats for a refund, they refused this time, which is incredibly frustrating as it feels like I've been cheated out of my money. I contacted the restaurant, and they acknowledged that the mistake was on the driver's end, advising me to contact Uber. However, Uber's response has been unhelpful. Considering the frequency of my Uber Eats orders and the money I spend with them weekly, I find their handling of this situation unacceptable. The drivers seem to be confused at times, frequently missing items or delivering cold food. I often spend extra time on the phone giving them directions. This experience has left me feeling let down and dissatisfied. I don't believe I'll be ordering from Uber Eats again after this incident.

Two months ago, I purchased an Uber Eats gift card online without realizing it was for Australia. Despite my attempts, the company declined to assist for security reasons, advising me to contact Uber Eats directly. I would like a refund of $75 or to have the card transferred to my U.S. account for usability. The mistake was mine for not reading the details thoroughly before the purchase. As a parent of five, losing $75 is significant for my family. I have tried reaching out via email without success, so I hope this message finds someone who can help. My name is Emanuel Harris.

I went to pick up our order from Chipotle, which was supposed to be ready by 3:00 PM. However, when I checked the order, it only contained one bowl instead of the salad, two burritos, chips with guacamole, and chips with queso that I had ordered. The name on the bag did not match ours; it belonged to Estevan Ramos. I notified the staff member, who confirmed the mix-up and took the incorrect order back. She mentioned that the name was incorrect and left to correct the mistake without offering an apology. We finally received our food at 3:34 PM. Thank you for your attention to this matter.

Hello, I regret to inform you that I neglected to note down the order number, which was my oversight. This was my first experience utilizing UberEats, and it turned out to be quite chaotic. Unfortunately, I failed to input my street address, only specifying the city, which was entirely my fault. Subsequently, I contacted the driver to provide my precise address; however, despite acknowledging the update, he claimed not to have received my text message, which seemed unconvincing. Despite my attempts to verbally convey my address and guide him to my location, he seemed unwilling to proceed with the delivery. Having worked in the restaurant industry, I understand the challenges faced by drivers in such situations, where they might opt to cancel the order. This has been an incredibly frustrating experience for me. I kindly request your assistance in verifying that I will be refunded and not charged for this failed delivery, as this has been one of the most unpleasant encounters I have ever had.

I recently made a purchase through Ubereats, but unfortunately, the order was not picked up by a driver causing delays. I ended up canceling the order after 1.5 hours due to continually increasing delivery time. Despite reaching out about this issue earlier, I was informed I was not eligible for a refund since the cancellation was not within 5 minutes of placing the order. However, the delay was due to the order not being picked up, and by the time I canceled, the delivery time was projected to be 2 hours after ordering. Given the $55 order cost, I had to spend an additional $50 on food from another place. This was not a mere change of mind but a valid issue with the service. I believe a refund, in this case, would be fair. My order number is 9A903, and the account is under C. Cody. A refund would greatly influence my decision to continue using this app, as I have not encountered similar problems with other food delivery services.

I did not receive my drinks, and only two items in the bag were correct in my $41 order from Taco Bell. They only refunded me $10, and my kids are hungry waiting to eat. I would like them to resend my entire order correctly. My order number is [redacted] 9th. The cashier's name was Tragen. The address is [redacted] South [redacted] East, Salt Lake City, Utah, [redacted], and the phone number is [redacted]. I am disappointed as my order was placed at 3:58, and I have not heard back from Uber Eats. I hope you can resolve this promptly.

Dear Sir/Madam, I am Mubeen A., a partner of Uber Eats, writing to address my situation with you. Initially, my Uber Eats account was created under the email [redacted], and I began working in June [redacted]. Unfortunately, my account was closed on June 15th due to an expired criminal certificate. Despite my attempts to upload all necessary documents, I encountered difficulties. A Brazilian colleague suggested creating a new ID and submitting the documents there; however, my lack of familiarity with the rules resulted in my new account being permanently blocked. I have faced personal tragedies, including the passing of my daughter in Pakistan, followed by a debilitating accident that left me bedridden from December 25th to April [redacted]. Additionally, the COVID-19 pandemic has left me unemployed since November [redacted], creating financial strain as I struggle to pay rent and bills. I sincerely request your understanding and a chance to reopen my original ID, [redacted], as I am in urgent need of work. I hope to receive a positive response from you promptly. Thank you, Mubeen A.