Uber EATS Customer Service Issues

I recently placed an order for Carfagnas for my family and added a dessert to qualify for the 30% off promo code. Unfortunately, the desserts I selected were all out of stock, causing me to try three different options before trying to complete the order without success. The $15 difference in my bill was frustrating, but the lack of satisfactory customer service was even more disappointing. I spent hours trying to resolve the issue, only to receive a condescending explanation about promo codes and no help with my actual problem. The absence of phone support during these incidents is unacceptable, and I am considering taking my business elsewhere due to this experience. I hope this can be resolved promptly, as my loyalty to your company is wavering. Thank you for your attention to this matter.

I signed up for the Uber Eats free trial and then cancelled it. I turned off the auto-renew feature, thinking all was well. However, upon checking my bank statement, it appears I have been charged for the subscription twice. I'm confused as to why I was charged after cancelling and why it's not reflecting that my subscription is cancelled. As a single mom, every penny counts, and this unexpected withdrawal has put a strain on my finances. The funds were allocated for something else, leaving me in a tight spot. I kindly request assistance in promptly resolving this issue. A refund for the duplicate charges and ensuring the cancellation of my subscription are needed, as the money is urgently needed for other expenses in just two days. Thank you for your attention and the support provided.

Dear concerned party, I, Nathan Oyesanya, recently ordered food from 'Jumbo Chinese & Thai'. Unfortunately, upon receiving the delivery, I encountered two significant issues. Firstly, the food was delivered cold, which was disappointing as I avoid reheating Chinese food for health reasons. Secondly, both the 'Special Fried Rice' and 'King Prawn Fried Rice' contained hairs, which was unappetizing and unsafe. This experience has left me dissatisfied and upset. I am requesting a full refund as we were unable to consume the food. I urge you to address this promptly. Thank you, Nathan O.

I recently ordered from a restaurant offering a buy one, get one free deal. I was disappointed to discover that instead of receiving double the food, they simply provided smaller portions in doubled containers, essentially giving me the same amount of food as a single order. The containers were only half full, and I was able to consume everything in one sitting when I had expected to have multiple meals. I paid extra due to increased service fees and taxes for a larger order, and I am seeking a prompt refund. I have attempted to resolve this issue through Uber Eats without success. I have photographic evidence of the inadequate portions if needed. Thank you for your attention to this matter.

Hello, I placed an order for food in Paris on April 28, [redacted], to Necker Hospital, specifically at the back entrance leading to SAMU de Paris on [redacted] Rue de Vaugirard - Impasse de l'Enfant Jésus. My initial order at 7:53 PM from Al Fares restaurant was marked as delivered on the app even though we never received it or saw the delivery driver. I lodged a complaint through the app due to our hunger, especially dealing with Covid. I reordered the same items and experienced delays. UberEats has been unresponsive to my refund requests despite charging my card twice for a total of 25 euros. I kindly request a refund from UberEats. Thank you, C.E.

Yesterday, on 5/7/20, I placed an order for food totaling $46.42 on Uber Eats. Unfortunately, upon delivery, I discovered that only half of my order had been received. After contacting Chipotle, they claimed that everything was placed in the bag. However, the bag was unsealed, indicating that it had been tampered with. I noticed my steak bowl had clearly been opened and some food taken out. I took a photo of the situation. Additionally, I ordered 7 tacos but only received 3, and they were even numbered. Although the burrito was fine, I am extremely disappointed and hurt by this experience, especially considering I am pregnant and had limited options for food. It is troubling to think that someone would steal from my order. The delivery person, an African American female, even had the audacity to take a photo, knowing my food had been tampered with. I am requesting a refund as this situation is unjust.

I am disappointed with my recent order from Wendy's. I specifically requested no mayo on my chicken sandwich and Baconator, but both sandwiches had mayo on them. Unfortunately, I am allergic to mayo, and this has caused me distress. Over the past two weeks, I have experienced issues with my orders, either items missing or incorrect additions despite my clear instructions. Today, not being able to eat due to the mistake with my Wendy's order is frustrating, especially during this time when many restaurants are limited due to the pandemic.

I recently ordered food using my pass and opted for priority delivery, yet my order arrived late, taking over an hour and 45 minutes to get here, nearly 45 minutes past the expected time. To exacerbate matters, despite specifying no mayo due to an allergy on a sandwich, it was delivered with mayo. Fortunately, we caught this mistake before my son consumed it. I am disappointed to have paid extra for priority delivery only to receive cold and incorrect food, leading to a close call with an allergic reaction.

I placed an order on Uber Eats at Issacs Deli on April 12, [redacted]. Unfortunately, my order was not fulfilled as they claimed they were out of items. Despite being charged $47.07 plus a $4.00 tip, I have not received my refund. After contacting Uber Eats multiple times, they initially assured me of a refund within a few days, but I have yet to see it. They later disputed the charge, stating it was for a Popeyes Chicken order, yet the amount differed. This situation is frustrating as I am a frequent customer. My bank statement indicates the charge, but no refund has been processed.

As a healthcare provider in Mississauga, Ontario, I recently received a $25 Ubereats gift card from a community donation. Today, I tried to use the gift card to order pizza from Gino. However, during the transaction, the gift card wasn't applied. I canceled the transaction and attempted to reorder, but the gift card still wasn't working. To make matters worse, Visa confirmed that I was charged twice for the pizza, and now the balance on my Ubereats gift card is showing zero. I urgently need a direct contact number for Ubereats to resolve this issue promptly.

I received my order last night at 11:45 p.m. Upon opening the package, I realized I needed to contact the restaurant to address the incorrect items, only to discover they had already closed at 11 p.m. Upon inspection, I found the popadom soggy, the chips cold and bland, and the large chicken tikka kebab not as substantial as expected. The kebab contained only six cold chicken pieces, a small amount of wilted lettuce, no cucumber, and an overpowering taste of cold coriander sauce. The food seemed like leftovers hastily put together before closing time, lacking freshness despite being located near my house. I am disappointed with the quality of the meal and would appreciate a refund from Uber since I was unable to eat any of it.

Hi there, I'm Malaya. Recently, I noticed two recurring payments totalling $34.62 on May 29th and $32.18 on May 30th, deducted from my bank account without prior notification. Despite my attempts to address this with my bank, I was advised to reach out to your support. The unexpected withdrawals have put me in a difficult financial situation. Additionally, I discovered unauthorized transactions prior to these particular ones. I have taken steps to prevent further deductions by changing my card. I kindly request a refund for these transactions. Failure to address this matter promptly may result in me discontinuing business with your company. Thank you for your attention.

I have been experiencing issues with the app for over a month now. Every time I attempt to place an order, it appears to process but then displays an error message stating it cannot be completed. I noticed a notification on the app indicating that my account was disabled, prompting me to try adding different payment methods and reinstall the app, all unsuccessful. I need clarification on some charges from May to confirm if they are valid or if there were failed attempts. Unfortunately, I am unable to access my past orders due to reinstalling the app, but they would be under the name Christina I. with either [redacted] or [redacted] email addresses. I kindly request assistance in resolving any payment issues and getting the app operational again so I can resume ordering. Thank you.

I've been encountering issues with my recent Uber Eats orders. Specifically, I've had ongoing problems with my orders ever since I started using the app, but due to the COVID-19 situation and limited dining options, I've continued to use the service. My last three orders have been particularly disappointing. For example, my Denny's order was missing items, and the ice cream cake I ordered from another restaurant arrived melted and inedible. When I reached out to Uber Eats about these issues, it felt like my concerns were either ignored or not properly addressed. I believe I should receive a full refund for these last few orders, as the quality of the food and service I received did not meet my expectations. Despite attempting to contact Uber Eats for a resolution, I have yet to hear back from them. I have spent a significant amount of money on the platform, and I believe that as a loyal customer, I deserve better treatment.

Around 1-2 weeks ago, I received a banner notification from Uber Eats urging support for black-owned restaurants. While I understand companies are striving to show support, others believe in solidarity without singling out a specific race. I found the banner disappointing and offensive. Uber Eats should back ALL businesses equally, as each was impacted by COVID. I have ceased using the app, as has my extended family. Choosing to prioritize one race over others instead of being inclusive to all seems divisive. I believe that companies should advocate for unity, not division. I hope UberEats' marketing team will consider new approaches in the future rather than following the crowd.

Order # 758A6: I purchased an Uber Eats Gift Card for my friend Courtney Phiel for $25 via Facebook. She used it, but during her lunch order for the office, the system charged my debit card ending in [redacted] for the full amount of $48.67 without using the gift card balance first. I would like a refund for the gift card purchased with the card ending in [redacted] or a refund for the unauthorized charge on my card ending in [redacted]. The correct amount should have been around $15 after deducting the $25 gift card balance. This error has caused my account to be overcharged, and I am likely to incur an overdraft fee. Please address this issue promptly. Thank you, Shelby Lupo.

Dear Team, I recently ordered a birthday cake from my brother's Uber Eats account. Unfortunately, the driver canceled the delivery after 30-40 minutes. I had to place another order and received the cake. However, I noticed that I was charged for both orders. I expected a refund to be automatically processed, like many other online services do. This was my first time using Uber Eats, and I found it disappointing. It's been challenging to reach your team to file a complaint, and the receipt I downloaded doesn't have a number on it. Additionally, my brother is unable to log in to his account. We've tried using his email and phone number, but it keeps saying it's an invalid entry. The order was placed from the email address [redacted] and phone number [redacted]. I hope to hear from you soon. My contact details are [redacted] and [redacted].

A few days ago, I placed an Uber Eats order using a $25 discount code my mom received from work. Despite multiple attempts to enter the code, it didn't apply to my order. After contacting customer support, the agent misunderstood my issue and closed the conversation prematurely, leaving me frustrated. Today, when I tried to reuse the code, the system stated it was already used, even though it never worked previously. I'm disappointed by this experience and seek resolution. I have screenshots and receipts from the initial transaction where the promo code failed. I feel the need to escalate this and resolve the matter promptly.

I placed an order with Lucky Dill in Palm Harbor (Order [redacted]), but Uber cancelled it without notifying us. We use Uber Eats frequently, about 3-4 times a week, so this is highly disappointing. I understand that mistakes can happen, but not informing us is frustrating. We are now considering using other services like Grub Hub and Door Dash. We have been loyal to Uber Eats, but this experience is making us question that loyalty. Additionally, the lack of customer service availability to address specific issues is unacceptable. It's important to have someone to speak to or a way to provide feedback on the website.

My first experience ordering from Uber Eats was terrible, even though my nephew recommended it. I ordered at Hooters around 4 pm. The Uber driver, Julio at [redacted], had difficulty finding my house despite clear instructions and my nephew waiting outside. After multiple attempts to reach him, he parked at the dead-end of our street. Despite my messages, he canceled the order. I hope not to be charged by Uber Eats or Hooters for this. It was frustrating, and we ended up without food. I've decided to close my account and won't use the service again.