Uber EATS Customer Service Issues

Archive 136

The following are issues that customers reported to GetHuman about Uber EATS customer service, archive #136. It includes a selection of 20 issue(s) reported May 10, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My order was never prepared and was not ready for pick up. If your app experiences delays, it should promptly update customers about the delay rather than providing incorrect information that the order is ready. This should be a priority. Also, during the Covid-19 pandemic, restaurants offering pickups should strictly follow social distancing guidelines. Unfortunately, the restaurant had too many people in close proximity, disregarding the six-feet rule. Moreover, the workers were not wearing gloves, which is concerning given that they handle food, although they were wearing masks. For safety reasons, I am opting out of this meal. I kindly request a refund and recommend ensuring that the businesses you partner with adhere to safety protocols as stated on your website.
Reported by GetHuman-jusluvra on Sunday, May 10, 2020 10:23 PM
Buongiorno, vorrei condividere un'esperienza negativa che ho avuto con Mc Donald's ieri mattina. Dopo aver effettuato l'ordine n. [redacted] per la colazione, sono stata contattata e informata che solo Mc Crunchy era disponibile. Ho annullato l'ordine per evitare uno spreco di €20. Successivamente, mentre stavo effettuando un nuovo ordine alla bakery "la Pignatta" con il numero 15CCA, mi è stato consegnato l'ordine precedente nonostante avessi chiesto di cancellarlo. Mc Donald's mi ha confermato che solo i Re Cacao e il succo di arancia fresco mancavano, e l'ordine sarebbe comunque stato evaso. Alla fine ho speso €37 a causa di queste complicazioni. Mi sento delusa e presa in giro da un servizio di comunicazione scadente. Spero che la situazione possa essere risolta. Beatrice D'A.
Reported by GetHuman4803044 on Monday, May 11, 2020 8:46 AM
Hello, I am writing because yesterday morning a bad incident occurred, almost worth reporting! Around 12:00 pm, I placed an order at Mc Donald’s (order [redacted]) for various breakfast items. A few minutes later, I was contacted by the number [redacted], informing me that only the Mc Crunchy was available out of all the items chosen. I immediately requested to cancel it because if you can see it, an order of around €20 would only consist of Mc Crunchy, which would be a waste. After the call, certain that the order would not be fulfilled but canceled, I placed a new order at a different bakery called "la Pignatta" (order num. 15CCA). Just as the new order was accepted, the previous one was already out for delivery. I contacted Mc Donald’s and was informed that what their colleague told me was partially untrue because the only items missing were the Re Cacao and the fresh orange juice (easily replaceable with another product), so the order would have been fulfilled automatically. Long story short? I spent €37 for breakfast due to your incompetence! I am disappointed, feel deceived, and furthermore, relied on a poorly communicating partner. I did not record the call, but thanks to your staff member, I was told that all outbound calls are recorded, so you can listen to it without any issues. For any feedback, you can reach me here or at the number [redacted]. I look forward to hearing back, Thank you. Beatrice D'A.
Reported by GetHuman4803952 on Monday, May 11, 2020 1:22 PM
Hello, I am writing because a few hours ago, a bad incident occurred, almost worth reporting! Around 12:00 pm, I placed an order at McDonald's (order number [redacted]) for several breakfast items. A few minutes later, I was contacted by the number [redacted], informing me that only the Mc Crunchy was available among the items I selected. I immediately asked to cancel it because if only the Mc Crunchy was available, a €20 order would be a waste. After the call, knowing my order would be canceled, I placed a new order (number 15CCA) at the bakery "La Pignatta." When my new order was accepted, the previous one was already out for delivery. I contacted McDonald's and they mentioned that what their colleague told me was partially untrue since only the Re Cacao and fresh orange juice were missing (easily replaceable) so the order would proceed as normal. Long story short? I ended up spending €37 on breakfast due to your incompetence! I am disappointed, feel misled, and relied on a poorly communicated partner. I didn't record the call, but I was informed by one of your team members that all outbound calls are recorded, so you can listen to it without any issue. For any feedback, feel free to contact me here or at [redacted]. Looking forward to hearing from you. Thank you. Beatrice D'Ascenzio
Reported by GetHuman4803952 on Monday, May 11, 2020 1:24 PM
Order #A3C6E at Kibo Sushi on Bloor St W in Toronto, Canada was a huge disappointment! Yesterday, Sunday, May 10th, [redacted], I ordered my Mother's Day dinner on UberEats at 5:10pm. However, over 2 hours later, my order was canceled. This ruined our special day as my 5-year-old child and husband went to bed hungry. Multiple drivers attempted to pick up my order, but it was ultimately canceled. A delivery person named Ismaila even tried, but the order status changed to "currently unavailable." I was left confused and frustrated. I learned through the app that the cancellation was due to the delivery person not being able to reach me, although my phone was on and beside me. Am I supposed to believe they made an attempt? Now, I'm concerned whether my credit card will be charged for the undelivered meal. I am advocating for a refund if this is the case!
Reported by GetHuman4805231 on Monday, May 11, 2020 4:09 PM
I had issues placing an order on the UberEats website from Royal Sushi. After encountering internal server errors, I attempted to use a different payment method but faced another error. Even after trying on my girlfriend's account with the mobile app and ordering from Sushi Q instead, we still encountered errors. Surprisingly, I later received notifications for four incoming orders, with one being debited around $[redacted] on my credit card. Despite difficulties with the delivery and communication with the driver, I managed to contact Uber Eats support through the driver app's chat feature. We ultimately decided not to accept the extra orders.
Reported by GetHuman-hammami on Tuesday, May 12, 2020 10:42 PM
I placed an order with Panda Express, and upon receiving a notification that my food had arrived, I went to collect it. However, when I opened my door, the food was missing. I immediately contacted the driver, who claimed to have left it at my door. Despite explaining that I was outside and there was no food, the driver insisted the order was delivered correctly and suggested it had been stolen. This is the first time I've encountered such an issue with UberEATS after ordering multiple times. I am seeking a refund as my attempts to reach out to the driver again were unsuccessful, as she mentioned having other deliveries to make.
Reported by GetHuman4814620 on Wednesday, May 13, 2020 1:36 AM
I'm a new user and recently created an account. After successfully scanning my credit card, I encountered an issue when trying to complete my order. I received a prompt stating "oops something went wrong. Your order has been locked until it can be verified in the uber app" which prevented me from proceeding. I initially made the purchase on UberEats and later downloaded the Uber app with no success. I'm based in South Africa and facing this problem as a first-time user. I have tried deleting and reinstalling both apps, but unfortunately, the issue persists.
Reported by GetHuman-ladypin on Wednesday, May 13, 2020 8:28 AM
Hello. On May 9th, I placed an order at Goiko Grill which I never received and I reported it accordingly. The amount was charged to my account and has not been refunded yet. They confirmed that it would be refunded to me. I demand its return now. Additionally, on the 10th, I ordered dinner from La Pagoda for €34.40. Now I see two charges again, one for that amount and another for €33.40. What happened? Please, I need an explanation. My phone number is [redacted]. The orders were under the name of Gloria R. M. Thank you, I await your response.
Reported by GetHuman4816625 on Wednesday, May 13, 2020 1:53 PM
Could someone please explain to me why my promotion code "50off" expired before 5/25? This is the second time this has happened, as the "20off" code also expired before the actual expiration date of 5/4. It is frustrating that I cannot use these promotions as intended. This issue needs to be rectified promptly. I request that both promotions be restored since the app is malfunctioning and causing the premature expiration of these codes. This situation is truly unacceptable. Emailing is the best way to reach me. Thank you.
Reported by GetHuman-gldchk on Wednesday, May 13, 2020 2:08 PM
I've been waiting for my food for 40 minutes now when it was supposed to arrive within 20 minutes. The delivery driver has been driving in the opposite direction for the entire time. I've used Uber Eats many times, but this experience will be my last. I'm frustrated that the estimated delivery time has been doubled, making it hard for me to plan my lunch break while working. I will not be recommending your service to my friends and family due to this inconvenience.
Reported by GetHuman-alalanne on Wednesday, May 13, 2020 3:56 PM
I informed UberEats about the situation with the delivery driver for my Noodles & Co order because she mistakenly delivered my food to the wrong address, but she eventually arrived at my door after noticing her error. I no longer require a refund for the order, but I couldn't find a way to update this information in the app. Also, today I had an order from Naive where I labeled the driver as "unprofessional," but in truth, his behavior made me feel unsafe. I feel that the app doesn't provide a suitable option for accurately reporting my experience.
Reported by GetHuman4818232 on Wednesday, May 13, 2020 5:32 PM
Good evening, I wanted to report an issue with a recent McDonald's order. The food was not picked up due to being soaked in drinks upon delivery, making it inedible. The order was left in a trash bin outside the house by the rider, which was quite frustrating. I have sent multiple reports with photos, but have not received any response. It was disappointing to be left without dinner and having to purchase food again. I am hoping for a prompt and courteous reply, as well as a refund for the inconvenience. Thank you for your attention. Best regards.
Reported by GetHuman4818403 on Wednesday, May 13, 2020 5:52 PM
On 5/12/20 at 5:52, I placed an order with "Food from the Heart" with Order # [redacted]. However, I encountered an error message stating that my order did not go through due to a server issue, which happened twice. Believing the order was not processed, I dined elsewhere and did not see any money deducted from my bank account. To my surprise, the next morning on 5/13, I discovered the bag of food on my porch, and upon checking my account, noticed the money had been taken. I would like a refund promptly as I had already purchased food from another place assuming my initial order did not go through. It is concerning that the website experienced this issue, which caused unnecessary confusion. As a senior citizen, I would appreciate it if the matter could be resolved swiftly. Thank you for your attention to this issue.
Reported by GetHuman4818468 on Wednesday, May 13, 2020 6:02 PM
Good afternoon, I have been trying to reach someone at Uber Eats regarding a refund for my order #33EDF. The delivery person, Abel, claimed he never made contact with me and canceled the order. However, this is inaccurate as my husband was in his car waiting, but Abel did not respond to my multiple calls and texts. I tried to confirm his location, but his responses were vague. When I called, he did not answer and eventually redirected me to Uber Eats customer service, which was closed. I never received my food, and I was still charged. I would appreciate it if someone could address this issue with me. Thank you.
Reported by GetHuman4818660 on Wednesday, May 13, 2020 6:31 PM
I placed an order for 2 pizzas and used the promo code MAGGIO12, but it wasn't applied to the total. I had to cancel the order, but Uber Eats still charged me. I request an immediate refund for the overcharged amount. Last week, I also tried to order with the code VIVALAMAMMA12, but your system rejected that order too. I am not satisfied with Uber Eats. - G.C.
Reported by GetHuman4818794 on Wednesday, May 13, 2020 6:52 PM
My Uber Eats email was compromised, and my card was used without permission. I have deleted my payment details, but the thief altered the password and set up 2-factor authentication. They prevent me from closing the account by cancelling my requests. I am frustrated with this situation and have switched to a different email. The stolen email is [redacted]
Reported by GetHuman-daedraro on Wednesday, May 13, 2020 8:56 PM
My partner and I recently placed an order at Zero Degrees totaling around $40. Unfortunately, the delivery person spent several minutes outside our place chatting on the phone instead of delivering our meal. Despite claiming to have tried to contact us, we never received a call. Disappointingly, she didn't leave her vehicle and eventually left without dropping off the food. I even managed to capture a photo of the driver's car, including the license plate.
Reported by GetHuman-kittymin on Thursday, May 14, 2020 10:53 PM
I would appreciate it if UberEats could provide a customer service option within their application. Recently, I had a frustrating experience where I ordered $75 worth of food, only to be informed that my order was cancelled by the app. Following the app's suggestion to place a new order, I ordered $45 worth of food from another restaurant. However, I later discovered that my initial order was not actually cancelled, leaving me with over $[redacted] worth of food on the way. Unfortunately, I am unable to contact anyone to cancel the duplicate order and obtain a full refund as directed by the app. This lack of customer support is disappointing, especially considering the resources of the company. I urge UberEats to enhance their customer service before expanding further. Thank you.
Reported by GetHuman4826844 on Saturday, May 16, 2020 1:39 AM
The delivery was canceled by the driver (phone: [redacted]) after requesting someone to come downstairs to fetch the order. Despite clear delivery instructions for a physician’s office, the driver canceled the order without notice. Blue Tree Cafe / Rin called to inform that the food was left at the counter. Technical Support confirmed no charges for the order. A new order must be placed to fulfill my customer's request. The driver's behavior was unacceptable. Screening hires for professionalism is crucial. Grateful that BITESQUAD operates in Honolulu after facing issues with UberEats.
Reported by GetHuman4830053 on Saturday, May 16, 2020 10:33 PM

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