Dear Ubereats,**Please do not ignore this message. I am a UK Medical doctor who is cons...

GetHuman4791017's Refund issue with UberEATS from May 2020

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The issue in GetHuman4791017's own words
Dear Ubereats,**Please do not ignore this message. I am a UK Medical doctor who is constantly being bombarded with offers of how you want to help me but all I really want is someone to address this complaint- see below. If this is out of your scope, then please PASS IT TO A SUPERIOR or to HEAD OFFICE. **The Initial issue occurred on: ********Order number: *AC**A*Restaurant: Chopsticks **We have tried to seek an explanation for what happened, initially through the app, then via “resolver”, but I have had no reply at all. *We contacted Uber on ******* - no reply. Then again on ******* - no reply. **My daughter ordered and paid for a Chinese meal through Uber eats, but almost immediately the restaurant cancelled the order. Obviously no food was therefore delivered. *She assumed that no payment would be taken by Ubereats but then when she checked her bank a few days later she found a payment had been taken!*£**.***Furthermore any attempt to seek an explanation or a refund from ubereats has met with no success at all. We were cut off when we tried to call and directed to the website, but this was simply met with an answer - “we are unable to make a price adjustment and unable to take this matter further”. To be honest it did not sound as if they had read the information. *This is clearly ridiculous and amazes me that a company of such esteem could have such a poor response to a basic transactional error. *My daughter has received no refund at all. *I have only got involved because I am so shocked at the disrespectful way this has been handled. She is a vulnerable young person and it is scandalous how such a big and powerful company can abuse their position.**I hope this time to receive a reply. **Thanks,**Phil Delahunty.

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UberEATS

Refund issue
Reported by GetHuman4791017
May 8th, 2020 - 6 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 30552 others
0 customers following this

Timeline

GetHuman4791017 started working on this issue
May 8th 10:05am
GetHuman4791017 indicated the issue is not fixed yet.
May 10th 3:18pm
GetHuman4791017 indicated the issue is not fixed yet.
May 10th 5:36pm

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