Uber EATS Customer Service Issues

I placed an order at Harold Chicken in Chicago, IL, at [redacted] East 79th Street. My Uber driver, Nicole, was supposed to pick up the order in a Dodge Grand Caravan according to the app. However, she didn't arrive within 10 minutes. The restaurant called me to say that someone had stolen my order. I explained the situation to them and they laughed when I mentioned calling the police. I proceeded to make a police report. I have decided not to use Uber Eats for this establishment again. I spoke to the manager, who mentioned they couldn't do anything about it. I threatened to involve my bank to dispute the charge. Nicole's contact number on the Uber app is [redacted]. If this issue isn't resolved, I will pursue legal action as this seems like a scam. I will not be using Uber Eats in the future.

I placed an order on your website for delivery from Chosen Bun between 11:45 to 12:15. However, at 12:20, I called Chosen Bun to inquire about my order, only to find out they were closed until 5 pm and were only offering deliveries. As a result, I lost £16.50 on an order that was never going to arrive. I attempted to contact your support helpline, but was unable to speak to anyone. I am requesting a full refund as this situation is unacceptable. Given the current circumstances with the coronavirus outbreak, I understand that many places may be closed, but there should be better communication to prevent customers like myself from wasting time and money on orders that cannot be fulfilled.

On March 24th, I placed an order at Popeyes, but the driver delivered the wrong meal. After speaking to a customer service representative, I was informed that the purchase would be refunded. However, upon checking my bank statement today, I noticed that $36.12 was reversed, but $34.13 was withdrawn for Uber Eats. I am unsure why this additional amount was taken from my account when only a refund was supposed to be issued. Kindly explain the reason for this discrepancy. Please reach out to me at [redacted] or [redacted]. I will refrain from using your service until this matter is resolved, as it was the driver's mistake that led to this issue. Thank you for your attention, and I look forward to hearing from a customer service representative. Your contact information is not readily available, so please make it more accessible for customers.

My delivery was picked up by a driver but was then canceled. The app mentioned it needed to assign a new driver. I ordered at 11 a.m., and by 12:30 p.m., the app still indicated the food was being prepared. When I contacted the restaurant, they informed me they handed the order to the initial driver, who seems to have taken it. The order number is #A576A. I am curious about Uber's actions in such cases. Will the restaurant be reimbursed? Is the driver at risk of being terminated?

I ordered sushi from Mandoo in Rennes last Friday, March 27, [redacted], but received the wrong order - ramen with pork, which I cannot eat. Despite contacting the restaurant and the delivery person, they were unhelpful, stating that nothing could be done. I reordered the correct food and requested a refund, but did not receive assistance. I even provided a photo of the incorrect order received. It is unfair to pay for something I did not receive, and even had to place a new order and pay again. I hope for better assistance as it is disappointing not to receive a refund after being a frequent customer on UberEats.

I am frustrated with the ongoing poor customer service I receive from Uber Eats and the merchants on their app. Despite multiple issues with my orders, the resolution they offer is inadequate. Recently, I ordered from TGIFridays and received a messy package with incorrect items. The quality of the food did not match the advertisement. Disappointed as I was, I decided to give Uber Eats another chance and ordered from Chipotle. Unfortunately, my burrito was incorrect and missing items I requested. The lack of attention to detail and customer care is disheartening considering the amount of money customers spend on the service. Uber Eats should enhance their customer service approach to address these continual issues effectively.

Hello, my store is Bubble Tea Delight. A couple of days ago, we received a 3-star review regarding a customer who was unhappy because no straws were included with her order. The truth is, she did not select the disposable option for a straw when placing her order, as seen on my tablet where it showed "Disposable item: No." Therefore, we followed her instructions and did not include straws. Customer reviews are crucial for small businesses like ours, so we kindly request assistance in either removing the review or reaching out to the customer to explain the situation. This matter was beyond our control, as we were simply following the customer's choice by not providing the straw. We appreciate your help in resolving this issue. Thank you.

Hello, I am reaching out to discuss an issue I encountered with your application last night. This issue resulted in costs exceeding €60! Let me explain, I attempted to place an order at "Le Plan B" (restaurant in Saint-Herblain, [redacted]). My first try failed, I attempted a second time with no luck. I then closed the app and tried again, still unsuccessful. I waited and tried a fourth time without success. I say without success because there was no confirmation that my order was received by the restaurant. Nothing in "Order," nothing in "Upcoming Orders," and no confirmation email. So, I decided to order from "Burger The One" (Nantes [redacted]), which was immediately confirmed and accepted. However, 10 minutes later, four orders appeared for "Le Plan B" in my upcoming orders. I tried to cancel them, but it was impossible once the order was in preparation (as stated on the app). Consequently, I received four different deliveries and ended up with four burgers, four servings of fries, and four Cokes extra. I can keep the Cokes, but I have four extra burgers and fries! Plus, I was charged four times for an order that seemed not to go through. I attempted to contact UBER Eats by phone and the restaurant to cancel the orders without success. I am truly disappointed! Not only by the unexpectedly high bill for my burger evening but also due to the bug in your application! Let's not forget the four delivery drivers who showed up in succession... Please verify this for yourself! I can provide photos to support my claims. During this confinement period, imagine that we are not a group of five at home! Can you assist me in any way? I feel quite overwhelmed.

Last night, I attempted to place an order on Uber Eats but received an error message stating that my order couldn't be processed. I then tried DoorDash and was successfully able to order from the same restaurant. This morning, I discovered a bag outside my front door from Uber Eats with the original order that I threw away as it was sushi. Had the driver rung the bell, I would have known about it and kept it. The initial charge from Uber Eats was $85.74, while DoorDash charged $71.57. I spoke with Michelle at Sam's Sushi, who confirmed that two orders were sent to the same address. However, she couldn't assist further as it's an issue for Uber Eats to resolve. Please review the app history on March 28 around 6 pm to verify the incident. Thank you.

Hello, I placed an order on March 28th at 8:20 pm which got canceled. I reordered at a different restaurant at 8:31 pm. The app was changing the address during the first order. The address was incorrect on the second order, but I noticed before the driver arrived. The driver went to the wrong address without responding. The correct address was only 3-5 minutes away. When he finally contacted me, he mentioned calling support but never followed up. Support called me, and the person was impolite. I explained the situation, but I'm still being charged for undelivered food. The app instructs to update the driver about a different address, which I did. However, the company failed to resolve this. The support person rudely dismissed the issue. I am seeking a full refund as I am facing financial difficulties. I ordered for my sister's birthday, and the whole experience was disappointing. Assistance is needed urgently. Thank you, A. F.

Hello, I am reaching out regarding the recent communication I received about my UberEats account. As an UberEats Platinum Driver with over [redacted] trips under my belt, I was surprised to wake up to an email stating that I have lost my delivery privileges due to low customer satisfaction ratings. The email cited the Portier Services Agreement and Uber's Community Guidelines, mentioning a minimum satisfaction rating requirement. My rating was at 89%, which I had only held for a short period. Given the current circumstances, with limited trips due to restaurant hours being affected by the curfew, I feel it was unfair not to be given sufficient time to improve my rating. Notably, the last time I had a similar rating, I was reassured by phone support that my account was secure. I appreciate any assistance in rectifying this situation. Thank you, Danijel

Yesterday, I received a $50 Uber Eats gift card from my last client as a kind gesture during these challenging times. However, when I opened the app today, the money was missing. I haven't used Uber Eats yet, and I haven't received any emails regarding this issue. I really need this money as I'm currently without work due to the ongoing situation. I would greatly appreciate any help in resolving this matter and getting the gifted money back. Thank you in advance for your assistance.

I ordered from McDonald’s through my Uber Eats account this morning. Unfortunately, the delivery arrived 1 hour and 35 minutes later and the food was cold. McDonald’s refused to cancel the order without almost full payment, citing that they had already prepared it and were unsure of driver availability. I believe that I shouldn't have to pay for cold food if there are no available drivers. I should be able to cancel and receive a full refund as McDonald's is responsible for driver availability. I am requesting to speak with a representative over the phone. Thank you, Kristen Mccord. [redacted]. Note: Please do not email me regarding this issue. I prefer to resolve it directly over the phone with a professional representative. Thank you.

Order number 43AA5 I am incredibly disappointed with the service I received tonight. I ordered a vegetarian pizza through the Pizza Hut app at Russell Square. However, when I received the pizza, it had pepperoni on it, which is not acceptable as I am a vegetarian due to my religion and have never consumed meat. Upon contacting the Pizza Hut manager, he admitted that the wrong pizza was delivered. The manager did make a new pizza for me, but I had to inform Uber Eats through the app to have it delivered by submitting a request with a photo. Unfortunately, the response I received from 'Allan' was unhelpful and did not provide any information about when the correct pizza would be delivered, compensation, or a refund for Uber Eats's error. Despite sending multiple messages within 20 minutes requesting urgent action and compensation since the restaurant was closing soon, I did not receive any responses. As an NHS worker who just completed a 13-hour shift without food, this situation is unacceptable as I have not eaten dinner and paid for a meal I never received. I hope for a prompt resolution and plan to file a formal complaint against Uber Eats and 'Allan.'

Good evening, Today we received an Uber Eats order from Bread Top. The delivery driver left it on our front porch without confirming our address or order. Unfortunately, there was no receipt included in the two bags from Bread Top. The brown bag had the number 41 written on it. We checked 41 Tor Road on Google Maps, but physically walking there showed it doesn't exist. Our address is 31 Tor Road. We are unsure what to do with this order. We haven't opened the food, so we can return it if needed. Please advise on the next steps. Sincerely, Charmaine S.

I am a loyal customer with a consistent delivery address. However, after placing an order, I realized it was being sent to the restaurant instead of my address. The Uber Partner had already picked up the food when I noticed the mistake. After contacting him to provide my correct address, he explained he couldn't deliver to me as he only does Uber Walk and my place was far for him. A Uber Eats support representative then informed me I would still be charged since the food was prepared. I suggested they find another Uber Partner for delivery, but they asked if I could pick it up instead. This defeats the purpose of using the app for delivery, as I rely on it due to not being able to travel to the restaurant myself.

Order #C793F: I placed an order on 29th March for food delivery, which was supposed to arrive within 40-60 minutes. The status kept changing to delayed for over three hours, so I called the restaurant. To my surprise, I was informed that they had shut down a couple of days prior, including their delivery services, and should not have been active on Uber Eats. I canceled my order immediately, but my bank account was still charged. I have been attempting to get a refund through the app, but an automated response states they can't help since my order was more than 48 hours ago. I believe I should not have been charged since the restaurant was closed and no food was delivered.

I had placed an order at McDonald's on February 25 for $37.56. I did not make this order, nor did I receive the food. I have contacted customer service multiple times to request a refund, but it has not been processed yet. Recently, I ordered a 12-piece meal from Popeyes, but I only received 9 pieces of chicken. When I reported this issue, I was told that they couldn't assist me or refund my $40 payment. I would like a refund or a complete replacement of my order. I am disappointed with the lack of customer service, especially during these difficult times. I had a similar experience before with missing items in a previous order. Please address this matter promptly, or I will have to discontinue using your food delivery service.

I recently ordered $53 worth of sushi from Asa Sushi. Unfortunately, the delivery was 30 minutes late because the driver had trouble finding our house. The portions we received were extremely small, and there was no receipt provided, just a card with my name on it. This feels like a rip-off considering we are trying to support local businesses during these times. We will not be paying for this order and will insist on a refund. I have pictures of the order and I am very frustrated. It's disheartening that our efforts to help local restaurants are met with such poor service. I will visit the restaurant in person if necessary to get my money back. Disappointed, David W.

Hello, I need assistance with an order I placed on Wednesday. I utilized the "deliver later" option and selected a delivery window between 6:45pm and 7:30pm. Unfortunately, there was a system error, and my order was delivered immediately. Despite attempting to contact the driver, I received no response. The delivery arrived an hour early while I was away from home. This was particularly concerning as the $66 worth of sushi sat unattended on my visible porch for nearly an hour. In light of the current coronavirus situation, returning home to find food left out in the open was not safe. Following my complaint, the customer service representative was unhelpful and impolite. Their offer of a $10 coupon did not adequately address the situation. I opted for your service to support local businesses and expected better service. Kindly resolve this matter appropriately or direct me to someone who can. Thank you for your assistance. - Abby