Uber EATS Customer Service Issues

Archive 130

The following are issues that customers reported to GetHuman about Uber EATS customer service, archive #130. It includes a selection of 20 issue(s) reported February 23, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir/Madam, I would like a refund at your earliest convenience as I was unjustly charged for my order that I did not receive. Yesterday, I placed an order for pizza from Domino's on UberEats around 10:30 pm. Despite the app indicating my food would arrive by 11:15 pm, I waited for over 45 minutes past that time, with no sign of my order. To my dismay, I had already been charged for the undelivered food and faced a long wait. Upon contacting the Domino's restaurant, I was informed rather rudely that they had already closed and had no available driver for delivery. Their abrupt response lacked professionalism, leaving me stranded with no explanation or opportunity to cancel my order promptly. Sadly, the app also lacked a cancellation button, making it difficult for me to address the situation. I attempted to reach out for assistance but could not locate a customer service number on the app, causing further frustration. I kindly request a refund for the funds debited from my bank account due to this unfortunate incident, as receiving no food after being charged was unexpected and disappointing.
Reported by GetHuman4389248 on Sunday, February 23, 2020 7:48 PM
Hello, I’m Pashel H. I'm experiencing a problem with Uber Eats. I’m a delivery driver for Uber Eats. I updated my debit card details on January 31, [redacted], and shortly after, I was notified of suspicious activity on my account. Despite contacting Uber customer support on the same day to resolve this issue, I have been unable to access my earnings or the driver app since. Each time I seek assistance, I receive the same unhelpful response, leading to significant frustration and disappointment with Uber's treatment of their drivers. I am eager for the release of my funds. After waiting over three weeks for a response via email or phone from Uber, I have not received any communication. Thank you, Pashel H.
Reported by GetHuman-pashelth on Tuesday, February 25, 2020 12:39 AM
I am seeking assistance regarding unauthorized charges made on my card for food deliveries through uber. Despite not having a uber account, my card was used twice on Saturday, 22/2/20, totaling £27.22. I will contact my bank about this fraudulent activity. Can you provide the delivery address for these orders? I need this information to involve the police. My registered address is 41 Evelyn Avenue, Intake, Doncaster, DN2 6LR. The funds used were from my child benefit, crucial for my children. I am unaware of the restaurant used for these orders. I also wish to know if it is possible to identify the uber account linked to my card. Thank you for your assistance.
Reported by GetHuman-mandadic on Tuesday, February 25, 2020 10:11 AM
I placed an order from Popeyes for delivery to [redacted]-4 Hillside Avenue, Queens Village, NY, [redacted], but the address changed to [redacted] Hillside Ave after ordering. I contacted the driver to correct the address, but he initially went the wrong way. After several attempts to guide him, he claimed to be at my house when he wasn't. I reiterated the correct address, but he kept insisting he was at the provided location. Eventually, the driver agreed to return to Popeyes. The order is now significantly delayed, and I fear the food will be cold upon arrival. I am requesting a refund due to the confusion and unreasonable delay in delivery.
Reported by GetHuman4397618 on Wednesday, February 26, 2020 4:24 AM
Hello, I am very unhappy with the order I placed yesterday. Firstly, the promotional code (PLAISIR8) I received the day before didn't work as it was supposedly already used, which is untrue. If you check my order history, you will see that before yesterday, my last order was on January 8th! But that's not all, when I placed my order, the initial delivery time was set for 13:45. 2:00 p.m., 2:15 p.m., still no delivery driver... Then he called me but didn't speak French. We couldn't understand each other, so he hung up on me. I waited a bit then called him back, but I still couldn't understand what he was saying. Your driver then gave his phone to a man on the street who told me, "there's an Uber driver for you, where are you located?" I explained, and the man showed the driver the tower where I was. I finally found him, but it was already past 2:30 p.m., and unsurprisingly, not only was my dish almost cold, but the dessert had been in the bag for so long that it was warm and almost liquid. Furthermore, I had a phone meeting at 2:45 p.m., so I had to eat my lunch in less than 15 minutes. My experience yesterday was catastrophic, so I would really appreciate a goodwill gesture. Thank you in advance. Best regards, Alexandra
Reported by GetHuman4402139 on Thursday, February 27, 2020 10:04 AM
I had a frustrating experience with Uber Eats recently. I placed an order from Thai District, but the driver ended up at the wrong address and returned the food to the restaurant without delivering it. When I tried to contact Uber Eats customer support, I struggled to find a working phone number and had to do some research to eventually speak to a representative who promised a refund. In another incident, I needed to modify an order made via the Uber Eats website but found no option to do so. The restaurant agreed to cancel the order and process a refund while I placed a new order over the phone. However, I was still charged a cancellation fee and by the restaurant, despite the assurances given. When I reached out to Uber Eats, I was told I couldn't be refunded after 7 days and advised to contact them before canceling an order on the restaurant's request. The lack of clear instructions on the website and difficulty in reaching customer service have left me disappointed. While I appreciate the convenience of Uber Eats, these experiences have made me hesitant to use the service in the future.
Reported by GetHuman4405006 on Friday, February 28, 2020 12:33 AM
Hello, I am encountering an issue with my UberEats app where I receive an error message prompting me to contact help and support when trying to log in. I am unable to access the app to begin working, and I am unsure of the problem. Kindly update me on the status of my account. If you require further information, please feel free to reach out to me. Otherwise, I would appreciate it if you could activate my account promptly. Thank you, S.N. Sadat
Reported by GetHuman-sayednaz on Friday, February 28, 2020 4:54 PM
I had never considered using Uber Eats until I received several emails offering me a $30 promotion. Initially hesitant, the extension of the offer convinced me to place an order and redeem the promotion. Despite applying the promo code, my final bill did not reflect the expected $30 discount. Although I enjoyed my meal and planned to leave a positive review, the absence of the promotion left me feeling misled. I was impressed with the prompt delivery and delicious meal, considering making it a regular occurrence until realizing the $30 offer may have been deceptive. This experience has led me to explore other food delivery options. It was disappointing to spend hours trying to order, only to face this issue at the end. While the driver was pleasant and the food was satisfying, the misleading promotion has deterred me from using Uber Eats again unless this matter is resolved.
Reported by GetHuman-paulalip on Saturday, February 29, 2020 10:28 AM
Hi, I am writing to express my disappointment with the recent experience I had with my Uber Eats order. This evening, after placing order number #88A93 and paying £25.49, I encountered an issue where the driver mistakenly delivered my food to another customer and handed me the wrong order. The driver mentioned there was nothing he could do. Upon contacting the restaurant, they directed me to Uber Eats, stating it was the driver's fault. After attempting to resolve the issue through the app, I received a message stating that they were unable to assist further. As a loyal customer, I find this lack of accountability and customer service unacceptable. Not only did I not receive the food I paid for, but there was no effort to refund or rectify the mistake made by Uber Eats. I am reaching out for a contact name and email address of a responsible party to address this matter promptly. Thank you for your attention to this issue. Regards, B.E.
Reported by GetHuman4411038 on Saturday, February 29, 2020 9:08 PM
Regarding my order# BECC0 placed on 12/31/19, I am disappointed with the customer service I have received. After finding plastic in my soup due to broken lids, I was promised a refund within 3-5 business days. However, when I called today, I was informed that I would not be getting a refund because it has been over 7 days. I have evidence of being assured of the refund on 1/01/[redacted]. I am attaching the screenshot of the message I received from Alven on 1/01/[redacted] at 19:24. I appreciate the response I received initially from Alven reassuring me that the refund was processed. However, the latest information I received contradicts this. I need this issue to be addressed promptly as it seems there may have been a mistake or miscommunication internally. I have all the necessary documentation available if needed to resolve this matter efficiently.
Reported by GetHuman4411570 on Sunday, March 1, 2020 1:37 AM
I made an order with an expected arrival time of 7:30, latest by 7:50. However, the driver took 20-30 minutes to pick it up, driving in the opposite direction. Feeling my order was forgotten, I reordered as I hadn't eaten. The initial order arrived at 8pm, 10 minutes past the latest arrival time, leaving my food cold and soggy. The second order came in on time, 20 minutes before the latest arrival time. Due to the delay and poor food quality caused by the driver, I request a refund for the first order.
Reported by GetHuman-jameshep on Monday, March 2, 2020 8:41 AM
I ordered Uber Eats on Friday night (28/02/[redacted]) but provided the wrong address. I tried to correct it by contacting the delivery person as instructed on the app, but they had difficulty understanding me as they spoke little French. Despite sending the correct address via text, the driver eventually deemed the distance too far and refused to deliver, even after I offered to pick up the food. Communication was difficult as the driver either ignored my calls or answered without conversing. After a delay of 30-40 minutes, the driver canceled the order without issuing a refund. I feel I did not receive the service I paid for and would like a refund.
Reported by GetHuman-loupoui on Monday, March 2, 2020 9:40 AM
My wife tried to order from Sahara Restaurant but was told we were out of their delivery area. She then ordered from FelFel and received timely updates about her order status, driver details, and estimated delivery time. Unexpectedly, we received another meal from Sahara after already receiving the one from FelFel. When I contacted Sahara, they claimed the issue was on Uber Eats' end. Speaking with an Uber Eats representative named Nick, he was unable to resolve the problem and passed me to his supervisor, Genevieve. Despite explaining the situation, Genevieve insisted we should have canceled the order before it was prepared, even though we were not informed the meal was being prepared. She mentioned she was in a call center in Asia and seemed limited in her ability to assist beyond reading scripted responses. We are seeking a resolution and a refund for the erroneous charge on my credit card. Thank you, Patrick Zakis.
Reported by GetHuman4416710 on Monday, March 2, 2020 6:55 PM
Dear Community Members, I wanted to share my recent frustrating experience with UberEats. I have been a loyal customer for years and have used their services worldwide. Yesterday, I placed an order totaling AED189.20 (USD51.50) for 7 items through the app. Unfortunately, when my order arrived, I only received 2 items out of the 7. Despite multiple attempts to resolve the issue through the app, I received automated responses stating they were unable to provide a refund. Realizing the missing items were likely left behind by the driver, I contacted the restaurant, who confirmed they handed over all items. After struggling to find a way to contact UberEats directly, I called the restaurant for UberEats' phone number, which I eventually obtained. The phone call with UberEats customer service was incredibly unhelpful, with lengthy hold times and unresponsive representatives. Despite my efforts, they were unwilling to assist in contacting the driver or issuing a refund. Following their suggestion, I reordered the missing items for AED136.70 (USD37.22), only to receive a disappointing response from UberEats hours later stating they could not offer a refund. The threat of deactivating my account due to an issue caused by their driver's error was beyond frustrating. Any assistance on how to address this situation would be greatly appreciated. Thank you, Azmi
Reported by GetHuman-azmimaj on Tuesday, March 3, 2020 1:31 PM
Dear Community, I wanted to share my recent disappointing experience with UberEats. I placed an order for 7 items totaling AED189.20 (USD51.50) through the app, but the delivery only included 2 items in 1 bag. The restaurant confirmed they handed over all 7 items in 2 bags to the driver. After raising the issue on the app, the automated response stated they could not provide a refund. I called UberEats but had a frustrating 37-minute call with unhelpful representatives who refused to contact the driver or issue a refund. Following their suggestion, I placed a new order for the missing items at AED136.70 (USD37.22) and continued to express my concerns. Their delayed response threatened to deactivate my account, stating they could not offer a refund. I am bewildered by this treatment. I now turn to you for assistance as I have been unable to contact UberEats via email. Thank you for your support.
Reported by GetHuman-azmimaj on Tuesday, March 3, 2020 1:34 PM
On 1/21/20, the Ubereats driver collected my meal at TGIF for $89.57. The driver only taken half of the order, which included two kids' meals totaling $6.29 each, amounting to $12.58 plus fees. TGIF confirmed the partial delivery, stating the other half was left behind. Despite my complaint, Ubereats couldn't send the driver back and offered to adjust the bill. Instead of adjusting, Ubereats charged an additional $47.29. I disputed the charge as unjust since the initial order was incomplete. Ubereats then credited $60.86 to my account. It is unclear why the extra $47.29 was charged for a kids' meal costing $12.58. Please refund the unauthorized $47.29 mistake promptly.
Reported by GetHuman-mrsafelt on Wednesday, March 4, 2020 11:35 PM
Recently, my family has had issues with our last two orders being tampered with by the driver. In the most recent case, a McDonald's order was missing an entire portion of chicken nuggets. Prior to that, the driver returned home before delivering our food, and items were missing upon our inspection. The bag was even sealed with packing tape, raising concerns about tampering. This situation is completely unacceptable. We were advised to take a photo as evidence, but it's challenging as my kids immediately started eating the food upon arrival. We still have the receipt for the latest order, which was paid in full, and the missing items need to be addressed. My wife is incredibly upset and finds it hard to communicate without frustration. We are requesting a refund for both of our recent orders and guidance on how to avoid deliveries from the specific driver we suspect of mishandling our food. Thank you.
Reported by GetHuman4433908 on Saturday, March 7, 2020 7:05 AM
To whom it may concern, I experienced an issue with my order number 241F7 today. Originally scheduled to arrive at 6:35 PM (Pacific Time), the driver went off the map, leading to a significant delay. After reaching out to UberEats support, a new driver was assigned, but my food arrived cold over an hour later than expected. I was disappointed with the handling of the situation and only received a $5 credit when I expressed my frustration to the support team. This incident made me late for a meeting and left me with a cold meal, impacting my overall experience negatively. I believe a $5 credit does not adequately address the inconvenience caused by the delayed delivery and the poor communication from the original driver. In addition, I encountered rudeness from a phone representative when seeking further assistance, which further soured my experience. I am requesting a full refund or credit to make up for this unacceptable service.
Reported by GetHuman4436502 on Sunday, March 8, 2020 5:05 AM
I placed an order at Applebee’s for delivery at 10:35, but it's now 11 o’clock and the app still hasn't found a driver. The app keeps delaying the delivery time, and I can't get a refund without being charged $12, when the food only cost $19. I'm stuck waiting until a driver is found, but all I really want is a full refund.
Reported by GetHuman-malikchi on Monday, March 9, 2020 3:01 AM
Yesterday, I placed an order with order #BE8FC and was given a delivery time of 30-45 minutes. However, after waiting for 90 minutes with the driver showing en route but not delivering my order, I became frustrated. I attempted to contact the driver with no success, only to find out from the restaurant that my food had been ready for some time. UberEats was contacted, a new driver was assigned, but the order was eventually canceled by an associate. A new order was placed and arrived as expected, but the delay disrupted my lunch plans. Uber's response that the drivers are not employees and refusal to own the issue leaves me dissatisfied. Despite being informed that the amount charged for the canceled meal will be refunded in 3-10 business days, I am unhappy that I was charged for a service I did not receive. Consider this experience has made me reconsider using UberEats and I plan to switch to a different delivery service for my future orders. An apology and a credit for the inconvenience would be appreciated.
Reported by GetHuman-chefgrfx on Friday, March 13, 2020 4:51 PM

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