Uber EATS Customer Service Issues

I am very frustrated with my recent food delivery experience. Despite being disabled and dependent on deliveries for food, I had a terrible time trying to contact customer service. My order from Cane Rossa was delivered by Brittany, who I believe should be let go. She claimed she couldn't find my apartment even though I sent her detailed instructions that previous drivers have found helpful. My attendant found the order left at my door the next day, which was inedible by then. I refuse to pay for this mishap. My dog, who usually alerts me to visitors, didn't react, indicating that there was a serious issue with the delivery. I am requesting a refund for the uneaten food and urge for action to be taken regarding Brittany's incompetence. I have never encountered such a problem before, and as a disabled customer, it is crucial that I can rely on delivery services.

Order #BB137: I followed the Uber Eats app instructions for Subway. I ordered a 6-inch sub with a 12-inch upgrade and a meal combo with 36 cookies. Despite Subway notifying me of a cookie shortage, I was open to receiving a different flavor as long as I got the full 36 cookies. However, a second call revealed a discrepancy where Subway could only offer 4 cookies and 2 soft drinks instead. This mix-up between Subway and Uber Eats is frustrating, as I just want the order I placed. I'm a loyal customer of both companies and hope to have this issue resolved promptly.

I had placed a food order last night and was informed by customer service that they were out of lasagna. They mentioned sending me a salad with my Uber driver, but did not offer to cancel or change my order, abruptly ending the call. The representative assured me a refund, but I ended up being billed twice - once for $39.17 and another charge for $39.04. Contacting customer service only resulted in a partial refund of $22. I explained the $39.17 charge, but they couldn't assist further and directed me to accounting. I was asked to send a screenshot without specifying where. This situation has caused a negative balance in my account.

I placed an order for Grimaldis Pizza last night but mistakenly entered the wrong address. I promptly cancelled the order but was still charged. I then placed a new order with the correct address and noticed an additional charge. Despite this, I never received my food after calling all local Grimaldis locations. I've been billed twice for items I never got. I'm requesting a refund of $60. -Katelyn H.

I am extremely disappointed with Uber Eats. Today, I placed two food orders and have been let down on both occasions. To make matters worse, I will not even receive a refund for the incomplete orders. I paid $40 for food that was missing over half the ingredients. When I contacted customer service, all they offered was a $5 refund for my dissatisfaction. This is unacceptable. I rely on Uber Eats three times a week to cater to my son, who is undergoing chemo and has a fluctuating appetite. As a loyal customer, I am deeply upset and will not be using Uber Eats again.

I reached out through the Uber Eats app regarding my recent order issue. Unfortunately, I haven't received a response yet. I'm quite disappointed by the service as the order I placed was for dinner tonight from Glenroy's Domino's. Instead of the Supreme pizza with meat and vegetables that I ordered, I received a vegetarian pizza. Additionally, the ham and cheese pizza I received was not what I had ordered. The delivery was also delayed by 7 minutes, and the pizzas arrived cold and soggy. Upon contacting Glenroy Domino's Pizza shop, I had a rude interaction with a lady who eventually hung up on me. I spent $38.50 on the entire order, and none of the items are edible. I would appreciate a prompt response to resolve this issue. Thank you.

I have experienced ongoing account issues for over a year. Despite my continuous attempts to resolve the problem, I have been unable to make payments with my card or any other card. Frustrated with the lack of progress, I stopped using the service six months ago and encouraged others to do the same due to poor customer service. I recently received a promo code but unfortunately, none of the issues I reported over the past year have been addressed. I would like the card ending in [redacted] removed from all Uber accounts and regain access to my account.

I encountered several issues with my Uber Eats orders recently. Firstly, despite attempting to use the Valentine's promo code, it did not apply correctly, and when I tried to reapply it, I was informed it was already applied when it wasn't. Regarding my orders, I have used Uber Eats four times. The second time, my fast food order was significantly delayed beyond the estimated time. In another instance, Sonic gave me the wrong burger, which I had to accept as there was no clear way to report this issue. Furthermore, on my latest order, my drink was missing. The reporting and help feature on the app is confusing and unhelpful. Overall, my experience with Uber Eats has been disappointing. I would appreciate a refund for the missing drink and a portion of the charges associated with my order. I am unlikely to recommend Uber Eats to others in the future due to these recurring problems.

Hi there, I ordered red rooster last night for $21.24, with the delivery address at [redacted] Bellevue Parade, Carlton. This is a standalone building with security cameras, but I was unable to find the Uber Eats driver on the camera after receiving a notification that they had arrived and a missed call. Despite instructing the driver to enter the carpark and ring the doorbell, they did not show up at the door. I called the driver multiple times, with their phone eventually being switched off. I am disappointed by the lack of service from Uber Eats and their response placing blame on me for the driver not locating the correct entrance. Despite my efforts to assist the driver in finding the location, they did not make an attempt to deliver to the door as requested. The support team claimed the driver waited for 5 minutes, but I never saw them. I am seeking a full refund as I have had many successful deliveries to this address without issue in the past.

I requested a delivery tonight at [redacted] Lighthouse Lane, Bensalem, scheduled between 5-5:30. The delivery driver called at 5:05 but had difficulty with English and claimed he had been waiting for 20 minutes, contradicting the requested time. Upon checking, my son confirmed he was home and hadn't heard any knocks. The driver was also rude to my son. I was dissatisfied with the service and regretted not being able to retract the tip. Communication is essential, and drivers should be proficient in English and exhibit better customer service. This experience was disappointing, and I may seek alternative services in the future, advising friends to do the same. The delivery was intended as a gift for my son and daughter-in-law; I hope it arrived at least somewhat warm. - Brenda Corrado

I made an order that didn't arrive after waiting for 2 hours. When I called customer service, I was put on hold for 20-30 minutes and the gentleman I spoke to was unhelpful and rude, even hanging up on me. According to my order status, two drivers attempted to pick up my order from the restaurant but left without it. This experience has been frustrating, leaving me without food and no resolution after waiting for over 2.5 hours. I am seeking some form of compensation for this issue.

I recently received a call from a UE customer service representative regarding a driver experiencing app issues and unable to view my address or phone number. The representative mentioned connecting us, but the call was cut short after a brief exchange. It has been nearly 20 minutes, and I have not received a callback. As the driver has not picked up my food according to the app, I cannot see their phone number. I am eager for someone to reach out to me promptly. You can contact me at [redacted] or via email at [redacted] Thank you.

My ongoing order has been delayed four times. The first two delays were within the delivery window, which was understandable. However, the last two delays exceeded the window by 10 and 20 minutes respectively. The order status has been "wrapping up" for over 30 minutes while the driver has already been waiting for at least 20. The app mentions combining deliveries, but it seems inefficient as the driver could have completed my delivery and returned to the restaurant by now. I am disappointed with this service and request a refund of all fees, including the delivery charge for this order. Just as I was writing this, the status changed to "picked up," and now the arrival time is pushed to 6:50, 25 minutes past the latest estimated time.

I encountered multiple issues with the Uber app today. Initially, it displayed restaurants as unavailable that are usually accessible. Additionally, despite selecting delivery, my order was mistakenly categorized as pick up. After canceling and trying to reorder, the app placed an order from a different location of the same restaurant. This caused unnecessary confusion. I would appreciate a full refund of $13.72 due to these inconvenient circumstances while I was feeling unwell and simply wanted a small meal.

I noticed that when I placed my order, the address changed automatically without me finishing selecting all the food items. I tried to contact the customer service in the app, but I didn't receive a timely response to cancel the order. I called the restaurant, and they were able to cancel it immediately because they hadn't started preparing the food. However, they advised me to get in touch with you for the refund. After waiting for a long time, someone finally responded in the chat and insisted that I still needed to pay. This led to an hour-long discussion to explain that I didn't receive any food and the restaurant was okay with my cancellation. I am hoping for a refund. Additionally, I want to mention that I couldn't apply my discount code due to an error. This was my first experience with the app, and it was disappointing. Thank you.

I placed an order (Order #Bafe2) on the 15th for food delivery, but unfortunately, it was not received. Despite the refund, I'm concerned about a possible charge for future no-shows. The driver never arrived at my house and did not make any attempt to contact me. My roommate mentioned seeing a person in a car nearby, who may have been our delivery driver, but he did not respond when approached. I believe if the driver had approached the door or communicated with my roommate, the misunderstanding could have been avoided. I feel unfairly blamed for a situation I could not control. Typically, delivery drivers contact me, and this experience was an exception. I believe the driver should bear responsibility in this instance.

I ordered $32.60 worth of food from Vietnoms restaurant to be delivered to Seneca Newnham College at 5pm on Feb 17, [redacted]. Martha was handling my order. Using the Uber Eats app, I could see she arrived at the location but did not respond to my messages asking for the exact drop-off spot. Suddenly, she marked the order as delivered without actually delivering it or getting in touch with me. I was unable to reach her after that to inquire about the status of my order. The payment was already taken from my bank account. I urge Uber Eats to look into this matter and refund my money promptly. This experience has left me quite disappointed, and I may reconsider using Uber Eats in the future.

We attempted to apply a promo code from an UberEats handout advertisement, believing it would be valid. Despite several attempts, the code did not reduce the total, so we quickly cancelled within 2 seconds. After contacting the restaurant, they assured us the order was cancelled. However, the following day, £15 was deducted, denying us the meal. It seems unlikely that the restaurant had already prepared the order, making the deduction puzzling. Had we been aware, we would have proceeded with the meal order.

My sister, S.K., contacted Uber Eats using my number, [redacted], due to her flu and broken foot, with me usually assisting her since her car accident. Unfortunately, she missed the delivery person at the gate, causing distress as she's unable to drive. I, a frequent Uber Eats customer, ordered from Orlando to help her, but the order was left undelivered. Could you kindly assist in resolving this matter? I am unwell and unable to drive, and my sister is in need of the hydration. I appreciate any help to retrieve the order. I can provide my contact information if necessary. Thank you for your understanding.

This morning, February 23, [redacted], at 9:59 a.m., I placed an order with the Friendly Toast in Cambridge. During my order, I was eligible for free delivery, which is typically $4.99 at this location. My order consisted of three items. However, upon delivery, I discovered that there was a mistake with one of the items—the egg sandwich. Upon speaking with the restaurant, I was instructed to reach out to Uber Eats to obtain a refund for the error and to reorder the item through Uber Eats. Although I requested a refund for the incorrect item through Uber Eats and placed the reorder, I had to pay the full $4.99 delivery fee again. I am seeking reimbursement for the $4.99 delivery fee that I paid, in addition to the refund for the incorrect item that I have already requested.