I was trying to make a breakfast order at Carl's Jr: Loaded Breakfast Burito, Cinnamon...

GetHuman4225690's Dispute a Charge issue with UberEATS from January 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4225690's own words
I was trying to make a breakfast order at Carl's Jr: Loaded Breakfast Burito, Cinnamon Raisin Biscuit, and Hashbrowns. As I was finalizing the order and checking out by pressing "Place Order" the app instantly closed out of the placing order and a message popped up that said something about the order unable to save. I refreshed the app to see if the order was placed. I did not see it in my on going orders. I then remade the order, but decided to get the biscuit and gravy instead of the cinnamon raisin biscuit. This order went through for me and showed me the reciept of the order* as well as, the option to "Track". The order came and when I opened the bag I realized I was given * of each item. Reopened the app to see the first order that didn't go through actually ended up being proccessed. I have been using Uber and Uber Eats for the past few weeks because of recently being out of commission my own car. I really enjoy and appreciate this service. Especially over other competitive apps. I would really appreciate if we were able to resolve this with a refund to the first order (*A****) that the app showed as not going through and not showing up as ongoing order. Which made me redo the order that did go through and showed up as my ongoing order (**FDC*). Thank you for your time.

GetHuman4225690 did not yet indicate what UberEATS should do to make this right.

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UberEATS

Dispute a Charge issue
Reported by GetHuman4225690
Jan 9th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 33858 others
0 customers following this
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GetHuman4225690 started working on this issue
Jan 9th, 2020 1:20pm

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