Uber May Be Holding Your Credits Hostage

GetHuman4138681's Account Help issue with UberEATS from December 2019

Help with my UberEATS issue
Top Tip from another customer
Zoosk will permanently disable accounts that have been compromised or involve a payment that has been disputed by the credit card issuer. Subscriptions can be transferred to new accounts that contain a new email and credit card/payment info, but in the case of chargebacks, a new account is not an option.
The issue in GetHuman4138681's own words
Place an order for food delivery. ... I have Uber Credits in the amount of twelve dollars that I would like to use for an UberEATS order that comes to a total of eleven dollars and nineteen cents, however, when I press Place Order, I continuously receive an error message saying "Uber Cash: Your payment method is invalid. Please update your billing settings." The other payment method alongside the Credits is an activated Visa Gift Card that has twenty dollars which Uber stated they accept as forms of payment, so I don't know how there can be an issue with my chosen payments.
There was no interaction between me and Uber to clarify that they were suspicious of my account activity for whatever reason and that they placed a hold on my account, resulting in my inability to use my Credits.
Let customers know if they find something strange about their use of the app and services or whatever, don't simply block the customer out without warning or explanation.
I made an Uber account in early two thousand and nineteen, and have only used Uber twice and their Eats service once so far. My use of the share ride transportation service was back to back when I made a grocery shopping trip earlier this year. I actually attempted to use the remaining credits before this newest issue, and was unable to, however I figured Uber was just being buggy and did not reach out as their transportation wasn't really an issue at that time. Months later I attempted to use my remaining credits again to place an order on UnerEats and was unable to do so. If I had known they found something strange about my account I would have gladly told them why they had no reason to worry about my account.
Searched across the internet for anyone experiencing my issue but came up blank with only advice to check with the bank and to contact Uber Support.
How GetHuman4138681 fixed the problem
I contacted UberEats via Twitter first and told them of the issue and gave them my contact information to verify my account. They moved the conversation to the Help Conversations in the App. I was told that "there were no issues found on their end" and to contact my bank. I did and my bank told me they weren't blocking any transactions with Uber and in fact those failed attempts to place an order showed up in my statement as * dollars. So I later placed an order by disabling Credits*UberCash and the order went through successfully immediately. I contacted Support again by continuing the conversation from * days ago (it hadn't been archived yet) and let them know that after disabling the Credits I was able to place an order, so it in fact was NOT a bank issue. I was asked to provide screenshots of the error message and what I did exactly that led up to this issue. I told them everything written above and added screenshots of my process of attempting to place an order with Credits enabled, showing me placing the order and the Checkout screen and the resulting Uber Cash error message. A day later Support resolved the matter and told me that there was a hold on my Uber account for safety reasons (I can't imagine why, there was never any suspicious activity going on, I only used Uber * times to go grocery shopping, nor how come I wasn't even alerted about this to begin with).
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Account Help issue
Reported by GetHuman4138681
Dec 22nd, 2019 - 3 years ago
GetHuman4138681 shared how to fix
Seen by 44 customers so far
Similar issue to 35015 others
0 customers following this
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GetHuman4138681 started working on this issue
Dec 22nd, 2019 7:56pm
GetHuman4138681 confirmed the issue is fixed. Hooray!
Dec 27th, 2019 7:00pm
GetHuman4138681 confirmed the issue is fixed. Hooray!
Dec 27th, 2019 7:19pm
GetHuman4138681 confirmed the issue is fixed. Hooray!
Dec 27th, 2019 7:22pm
GetHuman4138681 confirmed the issue is fixed. Hooray!
Dec 27th, 2019 7:24pm

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